If Blondie had recorded its seminal hit "Call Me" today, Debbie Harry would no doubt have shouted "Tweet Me!" "Chat Me!" or "Like Me!" during the chorus. There are many different channels through which you can reach out to us at Rackspace, so I want to break down some of the ways you can get in touch.
In the old world of IT, if you didn't have hardware capacity or the budget to buy more, your project was dead in the water. Budget constraints can leave some of the best, most creative and most ingenious innovations on the cutting room floor. It's a true dilemma for developers and innovators: why spend the time creating the next great thing, when a project could be abandoned in a blink? That was the old world. In the new world of IT, developers rule.
This is a guest post written and contributed by Frank Cohen, CTO and Founder at Appvance, a Rackspace Cloud Tools partner. Appvance provides functional, load and performance testing in order to provide third-party validation that apps will stay up and running under heavy usage.
As a developer, you understand just how complex your application stack can be. Depending on its environment, there can be dozens to hundreds of critical components that together make up your cloudy app, and each piece is vital to its performance and reliability. To monitor each component, you might use multiple, non-integrated tools to gain visibility into your stack. And that makes troubleshooting app performance issues a challenging endeavor.
This week, Rackspace embarks on a global journey across the globe called Unlocked: The Hybrid Cloud. Unlocked is a free one-day cloud workshop sponsored and hosted by Rackspace that we’ll hold in several major cities across the globe to help you determine which cloud environment – public, private or hybrid cloud – is the best fit for your application.
I was in a customer briefing recently discussing OpenStack and Rackspace Private Cloud. This particular customer was incredibly keen on cloud and had been keeping an eye on OpenStack since its inception in 2010. The customer was also very transparent, which made for a good bi-directional exchange of useful information that will undoubtedly help us to prioritize features for Rackspace Private Cloud.
You can now use Mailgun, the email automation engine we acquired in August, directly within the Cloud Control Panel. That’s right. It’s no fuss, no muss. There’s no separate account to sign up for or manage, and all Rackspace Cloud customers receive 50,000 emails per month absolutely free. If you want to send more than that, just add your credit card in the Mailgun control panel and start sending – it’s simple. And if you have questions about Mailgun, contact your regular Rackspace support team. If we can’t help you, we’ll escalate to the Mailgun team for you, so you don’t have to worry about keeping track of two different support teams.
We take customer support pretty seriously around here. Our philosophy is to include super valuable and responsive support with all our offers. For example, when you're a customer and find out you're going on national TV to pitch your product, we'll be there to help with architecting and operating the situation at no additional cost. This is clearly not the standard level of support in the cloud space where even the most basic support costs a lot more on top of core cloud costs. Starting today, we take this already high standard to a new level with the launch of Rackspace Developer Support, an extension of our Fanatical Support specifically for developers.
I spoke several times recently mostly promoting Google Glass (so much so that a few people are wondering if Google is paying me, I assure you I bought my own Google Glass for $1,500 and Google isn’t paying me).
The amazing thing about working in San Francisco is how fast things move. Companies spring up out of nowhere and, seemingly overnight, become a natural part of your daily working routine. Speed matters in this environment.