Consistency in a SaaS environment is imperative. It makes it makes supporting those environments easier for both Rackspace and for our customers.
Regardless of the number of servers you have, maintaining consistency in your hardware and how you name it is essential to supporting scale and running an efficient IT operation. Your gear should be consistent in the following areas:
Hardware and Operating System
If you have hardware from multiple brands, all with different software, different operating systems and different components, just trying to figure out what and where a problem is and how to fix it for a particular machine can be a nightmare. By standardizing on the same hardware and operating system throughout your infrastructure, makes quirks easier to recognize, troubleshoot and fix. This also gives us the ability to quickly add new identical hardware to your hosted SaaS environment when needed without worrying about how, or if, it will impact other pieces of your infrastructure.
Server Naming Conventions
Ideally, you'd name your servers to be memorable and informative for IT and end users. If you have a one-man shop, and your one man leaves his position, will the next admin be able to decipher that server's purpose by its name?
Consistency in your environment paves the way for a stronger relationship and makes it easier for us to help you achieve your SaaS-related goals.
If you’re looking for more SaaS content, be sure to watch Kevin’s previous video where he talked about the basics of scaling your SaaS environment. You can also check out his next video where he discusses the Critical Application Services offering at Rackspace. Learn more about hosting SaaS applications at Rackspace.