Filed in Product & Development by Lizetta Staplefoote | May 31, 2012 2:00 pm
Typically, you'll know it's time for a change when workers complain about email performance or begin demand new features to keep up with the ever-increasing pace of business. Those complaints and demands are usually symptomatic of broader issues with email infrastructure and administration. When you start hearing the following complaints, it's time to consider Hosted Exchange and here's why:
1. “I just cleaned out my inbox last week and it’s full again?”
Diagnosis: You need more server capacity. As your user base and email storage needs expand, you'll need more servers to accommodate spam, archiving and storage. Additionally as you grow, you'll naturally have more email traffic that needs to be balanced against other performance-heavy, mission critical applications.
2. “That file is in my work email. I can’t get to it until I’m back in the office.”
Diagnosis: You need remote access to mail data. Today's business world is always on. If key employees are unable to access email offsite, you're behind the curve. And if your employees are only able to get messages offsite, your still lagging behind when it comes to giving workers instant access to meeting adjustments, contact information changes or task status updates.
3. “The east coast sales office is down again! If we can’t get the amended contract now, we’ll miss our monthly sales goal.”
Diagnosis: You need reliable, uninterrupted email communication. For businesses with multiple locations or remote employees, one location being down can disrupt workflow throughout the company. A single-location company is even more vulnerable to an outage shutting down email operations and stopping the flow of business.
4. “I’m getting my messages, but why can’t I sync my calendar and work contacts to my new smartphone?”
Diagnosis: You need complete mobile sync capabilities. More employees are using their personal devices at work. Giving remote access to email can be a headache, but adding mobile access to email messages, calendar, contacts and tasks can be even more of a hurdle due to having to integrate additional servers and pay for mobile licenses. If you're still using POP email, access is further complicated as messages are downloaded to the machine you're accessing. If a message is deleted on your phone, it still shows up when you access email on another machine.
5. “The weekend backup failed. We just lost a month’s worth of email.”
Diagnosis: You need offsite, secure email backup and storage. The burden of data storage and email archiving is growing with the standardization of email as a preferred mode of business communication. Holding your email backup and archiving servers onsite might mean losing it all should a disaster occur. Further, if your archived email data isn't indexed for easy search and retrieval, you could face a legal or regulatory nightmare if you're unable to turnover email data in a timely manner.
All of these complaints are easily addressed with Hosted Exchange. Choosing Rackspace to host Exchange relieves you from those email grievances. Rackspace Hosted Exchange also layers on Fanatical Support to help you migrate your data and troubleshoot Exchange issues; offers the Exchange Hybrid option so you can combine Exchange and web-based Rackspace Email on the same domain; and includes peace of mind with an industry-leading service level agreement (SLA). Read more about the benefits of hosted email in the whitepaper, "The Real Costs of 'Free' Email." 
Still not sure if you're ready for Hosted Exchange? Enter your specifics in the In-house or Hosted evaluation below for a high-level recommendation.
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