Most Asked Questions
Why Should I Pick Rackspace Instead of Another Provider Who is Cheaper?
Rackspace serves businesses that value service and understand the benefit of quality over price. With Rackspace, you get more than a server; you get a team of the top technical experts managing your systems according to industry-leading best practices, a decade of hosting experience and industry stability, and the power of Fanatical Support. So, if price is your only driver, then you should go with a cheaper provider. Rackspace wants you to find the right fit for your business needs. But if your business values support, reliability, and stability, Rackspace outshines other providers.
Learn more about our history and expertise.
What is the Difference Between Rackspace Email and Microsoft Exchange?
Rackspace Email is a web-based email client with calendars, contacts, tasks, and notes. The web-based interface is accessible via desktop clients like Outlook and web-enabled mobile devices. Microsoft Exchange includes the same with the added benefits of deep Outlook integration, public folders, and optional push service for mobile devices.
View Rackspace Email and Microsoft Hosted Exchange comparison chart.
I'm Flooded with Spam with My Current Provider. Do You Include Spam/Antivirus? If So, Can I Control Those Settings?
Yes and yes! Our multi-layered spam and virus scanning system is included with every mailbox at no additional cost and utilizes respected technologies from CloudMark, Trend Micro, and Message Sniffer. Users can mark messages as spam in their inbox and admins have domain-wide control over whitelists and blacklists via our intuitive Control Panel.
Get a detailed view of our threat-detection measures.
How Does Migrating from My Current Email Provider Work?
Contact our dedicated Migration Team to discuss your migration needs. We offer several options to migrate data from your current email solution. Let our engineers handle it all for you with a Supported Migration or use the Rackspace Migration App to schedule and manage the migration on your own. Either way, we'll be with you all the way to help troubleshoot and ensure your migration executes flawlessly.
Learn more about our Migrations options.
I'm Interested in Online File Storage, Backup, and Collaboration. Should I Choose Rackspace Cloud Drive or Microsoft SharePoint?
That all depends on your specific business needs. Cloud Drive provides the equivalent of a secure, digital file cabinet allowing authorized users to access data from anywhere. SharePoint also does this, but like a digital whiteboard, SharePoint provides communication tools, like blogs and wikis, and project management tools, like shared calendars and task tracking to streamline communication.
Explore Cloud Drive and SharePoint.
How Do I Manage My Users? Is the Control Panel Complex?
From upgrading services, adding new mailboxes, ordering additional storage, or viewing account stats, the Control Panel is your one-stop shop for managing users and applications. The Control Panel is accessible from any Internet-connected computer. "You can tell that your team put a lot effort into making the Control Panel usable," says Steven Ng, Vice President of Professional Services for Acumetrics. He's right. Our Control Panel team includes user experience experts and experienced interface designers focused on making the management of your applications a breeze.
Learn more about Control Panel functionality.
Do I Have to Sign a Contract?
No. We don't want you to stay because you're locked into a contract. We want customers who stay because they value our superior service and industry-leading reliability. Read why other businesses trust Rackspace with their mission-critical business apps.
Read why other businesses trust Rackspace with their business apps.
Have more questions?
Contact your sales representative or chat now if you have further questions.
Talk with a fanatic.