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Intensive Service Level Agreement

The Intensive SLA goes beyond guaranteeing network and infrastructure performance to protect customers against unscheduled outages in their applications and websites. In addition to our 100% Network Uptime Guarantee and 1-hour Hardware Replacement Guarantee, the Intensive SLA provides guarantees around a set of fundamental services.

The proprietary details of this SLA's coverage are only available by contacting a Rackspace sales representative. A brief overview of the components and guarantees is listed below.
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Network & Data Center Infrastructure

Guarantees monitoring of Customer's hosted configuration and response to monitoring events.


Servers & Devices

Guarantees repair and replacement of hardware components in a Customer's hosted configuration.


Security & Patching

Guarantees the timely application of all relevant security patches to the operating system, supported applications, and related components of a hosted configuration.


Backup & Restore

Guarantees backup and restore procedures, delivery guidelines, and response time for a data restoration event.


Monitoring & Response

Guarantees monitoring of Customer's hosted configuration and response to monitoring events.
Sample Configurations

The Nuts and Bolts of Your Solution

Let us help design and build the perfect hosting solution for your specific needs starting with our line of dedicated and cloud servers.
View Our Managed Server Configurations


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Got questions? Want to get the ball rolling and talk specifics? That's what we're here for.
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Dedicated Support Team

With Rackspace Support, You're Never Alone

One of the best parts about hosting your Rich Media project with us is that we're always here for you—24x7x365. Our unlimited support and expertise is ready to go whenever you need us.
Learn How We Support You


Managed Colocation vs Traditional Colocation

How Does Managed Colocation Compare to Traditional Colocation?

Read this quick comparison that highlights some of the advantages of Managed Colocation.
See How They Compare
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