If you would like to view a local version of our website, please click the link below...

Live Chat
Hello. › Have questions? › I'm here to help.
Click here to chat |
Send
Call us at 1-800-961-2888
No thanks 

Intensive Service Level Agreement

The Intensive SLA goes beyond guaranteeing network and infrastructure performance to protect customers against unscheduled outages in their applications and websites. In addition to our 100% Network Uptime Guarantee and 1-hour Hardware Replacement Guarantee, the Intensive SLA provides guarantees around a set of fundamental services.

The proprietary details of this SLA's coverage are only available by contacting a Rackspace sales representative. A brief overview of the components and guarantees is listed below.

Network & Data Center Infrastructure

Guarantees monitoring of Customer's hosted configuration and response to monitoring events.

Servers & Devices

Guarantees repair and replacement of hardware components in a Customer's hosted configuration.

Security & Patching

Guarantees the timely application of all relevant security patches to the operating system, supported applications, and related components of a hosted configuration.

Backup & Restore

Guarantees backup and restore procedures, delivery guidelines, and response time for a data restoration event.

Monitoring & Response

Guarantees monitoring of Customer's hosted configuration and response to monitoring events.