Managed™ On-Demand Support
Performance SLA
- 100% Network Uptime
- 1-Hour Hardware Replacement
- View Service Level Agreement
Intensive® Proactive Support
Performance SLA
- 100% Network Uptime
- 1-Hour Hardware Replacement
- View Service Level Summary
On-demand Customer Care Services
- Dedicated Account Manager and Business Development Consultant who are familiar with your config and business
- 24x7x365 team focused on your platform and service needs
- Your servers are up and running fast
- Rackspace 101 introductory call with your Support Team helps you get the most out of Rackspace and your config
- Experienced System Engineers available on demand to assist you in developing, planning and managing your environment
Proactive Customer Care Services
- Dedicated Account Manager and Business Development Consultant who know your config and business inside and out
- 24x7x365 support team of experienced systems engineers specializing in your technologies
- Custom deployment project managed by your Account Manager
- Extensive implementation planning and assistance
- Experienced System Engineer proactively provides consulting services, systems administration and troubleshooting
- Regularly scheduled configuration performance consultations with your Support Team
- Change Management Coordinator documenting and overseeing your configuration changes
- Capacity Planning to align with your growth goals
- Priority Issue escalation to our key hardware and software vendors
Server & Device Administration
- Customized specifications (no prepackaged hardware)
- Unlimited Sys Admin troubleshooting when you want, as much as you want, and by people who know the answers to your questions
Server & Device Administration
- Customized specifications (no prepackaged hardware)
- Unlimited Sys Admin troubleshooting when you want, as much as you want and by people who know the answers to your questions
- Customized Managed Active Directory
Security
- Automated and Rackspace tested OS patching
- Server compromise checks on demand
- Managed firewall device (optional)
- Managed VPN access (optional)
- Third-party security audit (optional)
- Dedicated Intrusion Detection (optional)
Security
- OS patching tested by Rackspace and done according to your schedule
- Customized patching and rollback capabilities
- Server virus scanning
- Third party security audit upon implementation
- Managed Firewalls
- Managed VPN Access
- Dedicated Intrusion Detection (optional)
- Rackspace DDoS Mitigation (optional)
Storage & Backup Management
- Storage Options — local storage (hardware RAID) and DAS (Direct Attached Storage)
- Database backup agents for MS SQL and MySQL (optional)
- Offsite Storage & Rotation (optional)
Storage & Backup Management
- Storage Options — local storage (hardware RAID), DAS (Direct Attached Storage) and Storage Area Network (fiber channel and Serial ATA drive technology)
- Private and secure dedicated backup network
- Backup needs analysis & integrity testing
- Database backup agents for MS SQL, MySQL and Oracle (optional)
- Offsite Storage & Rotation (optional)
Monitoring & Issue Response
- Standard availability monitoring of ports and services
- Notification preferences and customer driven specifications
- Disk capacity monitoring and alerting
- Active Directory and Clustering Monitoring (optional)
Monitoring & Issue Response
- Both custom port monitoring and synthetic transaction monitoring ensure your application is running as designed
- Advanced system performance monitoring proactively identifies server performance issues
- Predictive hardware failure monitoring (as allowed by device)
- We create and update detailed instructions and rules on how we manage your environment
Reporting
- Online ticketing and ticket archiving
- Detailed backup performance and utilization
- Bandwidth utilization
- DNS Manager
- Urchin Web Analytics (optional)
Reporting & Performance Management
- Online ticketing and ticket archiving
- Detailed backup performance and utilization
- Bandwidth utilization
- Monthly support ticket trending
- Server performance reports
- Custom monthly trend reporting from monitoring systems
- DNS Manager
- Urchin Web Analytics (optional)
The Nuts and Bolts of Your Solution
Let us help design and build the perfect hosting solution for your specific needs starting with our line of dedicated and cloud servers.View Our Managed Server Configurations
Ready to See How Rackspace Can Help You?
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With Rackspace Support, You're Never Alone
One of the best parts about hosting your Rich Media project with us is that we're always here for you—24x7x365. Our unlimited support and expertise is ready to go whenever you need us.Learn How We Support You
How Does Managed Colocation Compare to Traditional Colocation?
Read this quick comparison that highlights some of the advantages of Managed Colocation.See How They Compare