No matter the size of your business, you will always get the kind of support that goes far beyond the ordinary. It's truly Fanatical Support®. And since different businesses have different needs, we offer you two service levels—Managed and Intensive®. So you can determine what kind of support works best for you, instead of us deciding for you.
So what's the difference between Managed™ and Intensive®?
In a nutshell it's the level of involvement you wish to have over your hosting environment and the kind of support you want to come with it.
for a detailed comparison.
Managed Service Level Also Available on Cloud Servers™
- Experienced, Dedicated Team Responding to Your Needs 24x7x365
- Rapid Response to Monitoring Alerts
- Expert Engineers Available to Investigate and Resolve Your Issues
- Rackspace Responsible for Network and Hardware Uptime
- Fast Deployment of Standard Configurations
- System management tools assist in managing your configuration and interactions with Rackspace
- Experienced, Dedicated Team Responsible for Health and Management of Your System 24x7x365
- Integrated Planning to Prevent Downtime
- Recurring Consultation to Manage and Continuously Optimize System Performance
- Deep Knowledge of Your Unique Environment
- Rackspace Responsible for Hosting Platform (Network, Hardware & OS) Uptime
- Custom Implementation Process Designed to Your Business Needs
- Integrated Processes and System Management Tools for Managing Complex Environments
Regardless of which service level you go with, you'll always get all of the following, without exceptions:
- Fanatical Support around the clock
- Your dedicated Support Team with an Account Manager and Business Development Consultant
- Direct and unlimited access to live, expert support 24x7x365, no call centers
- Immediate response to your Emergency Support Tickets
- Configuration management available through your MyRackspace® customer portal
- Flexibility to interact with Rackspace and your configuration based on your preferences
- Nine world-class data centers
- 100% Network Uptime Guarantee
- 1-Hour Hardware Replacement Guarantee
- Weekly Managed Backup plus daily differential or incremental backup
- Immediate response to Down Events
- Pager and email alerts
A Full Suite of Managed Hosting Services
Customize your solution by adding the security, virtualization, storage, database, backup, monitoring and professional services that suit your particular needs.
Browse Our Managed Services