No matter the size of your business, you will always get the kind of support that goes far beyond the ordinary. It's truly
And since different businesses have different needs, we offer you two service levels—Managed
. So you can
determine what kind of support works best for you, instead of us deciding for you.
So what's the difference between Managed™ and Intensive®?
In a nutshell it's the level of involvement you wish to have over your hosting environment and the kind of support you want to come with it.
for a detailed comparison.
Managed Service Level Also Available on Cloud Servers™
- Experienced, Dedicated Team Responding to Your Needs 24x7x365
- Rapid Response to Monitoring Alerts
- Expert Engineers Available to Investigate and Resolve Your Issues
- Rackspace Responsible for Network and Hardware Uptime
- Fast Deployment of Standard Configurations
- System management tools assist in managing your configuration and interactions with Rackspace
- Experienced, Dedicated Team Responsible for Health and Management of Your System 24x7x365
- Integrated Planning to Prevent Downtime
- Recurring Consultation to Manage and Continuously Optimize System Performance
- Deep Knowledge of Your Unique Environment
- Rackspace Responsible for Hosting Platform (Network, Hardware & OS) Uptime
- Custom Implementation Process Designed to Your Business Needs
- Integrated Processes and System Management Tools for Managing Complex Environments
Regardless of which service level you go with, you'll always get all of the following, without exceptions:
- Fanatical Support
any time, anywhere, any way
- Your dedicated Support Team with an Account Manager and Business Development Consultant
- Direct and unlimited access to live, expert support 24x7x365, no call centers
- Immediate response to your Emergency Support Tickets
- Configuration management available through your
MyRackspace® customer portal
- Flexibility to interact with Rackspace and your configuration based on your preferences
- Nine world-class data centers
- 100% Network Uptime Guarantee
- 1-Hour Hardware Replacement Guarantee
- Weekly Managed Backup
plus daily differential or incremental backup
- Immediate response to Down Events
- Pager and email alerts
A Full Suite of Managed Hosting Services
Customize your solution by adding the security, virtualization, storage, database, backup, monitoring and professional services
that suit your particular needs.
Browse Our Managed Services