Managed Hosting Support—Overview
A lot of managed hosting providers say they will support you 24x7x365. The question is, how do they define 24x7x365 support? Usually, they're pretty loose
with their interpretation of the phrase. At Rackspace, it doesn't matter if it's 2PM or 2AM. You and your
Managed Hosting solutions
will always be taken care of by
that know what they're doing.
We don't have one person answering your support tickets or a handful of non-experts manning the phones. We have hundreds of experts available at all times
to support your OS and hardware. You even have your own dedicated Rackspace Support Team
built around your technical and business needs. They perform as an extension of your business and make sure that we deliver on
The Fanatical Support Promise®
Here's what you can expect from your Managed Hosting team everyday:
Any day, any time, our experts are working the phones, support tickets and data centers to provide you the live, expert support you rely on.
As an extension of your IT department, we work on your behalf. That means taking actions related to your OS, hardware and network and also
taking accountability for them.
No cookie-cutter solutions. If there's a need or an issue related to your hardware, OS and network, it's our job to recommend and implement
practical and creative solutions.
Hundreds of Red Hat, Microsoft, Cisco and other third-party certified Rackspace employees put their expertise and experience to work for you.
So you don't need to hire experts in-house.
Through support tickets, our customer portal website, phone calls and account reviews, we always keep you informed and in the loop. If we know
it, you know it.
Featured Managed Hosting Customers
Dig a little deeper into how Rackspace partners with businesses of all kinds, shapes and sizes. Our technology, people and support make all the difference in their IT world.
See What Customers Have to Say