FAQ


Rackspace Email

How can I enable/disable Rackspace Webmail Chat on my private label site?
You can prevent the chat link from displaying in your private label Webmail Site in yourRackspace Email Control Panel.
For direct customers:
Sign into...
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Filed in: Rackspace Email
Overview
Rackspace Email has added the ability to add links to files stored in your Dropbox account in an email. Just click a button in the Compose window to launch an external window to the Dropbox file selector. If you have not...
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Filed in: Rackspace Email

Databases

What is Redis?
Redis is an open source, BSD licensed, advanced key-value store. It is often referred to as a data structure server since keys can contain strings, hashes, lists, sets and sorted sets. Redis is much more than a key...
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Server Images

Cloud Images
Where is the documentation?
What is Cloud Images and how does it relate to Glance?
What does Cloud Images expose, exactly?
Why are the Glance operations being exposed?
What kind of new functionality can be accessed...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images

FAQ

Cloud Images
Where is the documentation?
What is Cloud Images and how does it relate to Glance?
What does Cloud Images expose, exactly?
Why are the Glance operations being exposed?
What kind of new functionality can be accessed...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images
What is the cost to opt in to RBAC?
RBAC is a free feature that is available to selected open cloud services with an API.
Can a customer opt out of RBAC?
Customers can opt out by simply removing the account users.  
Is RBAC...
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Filed in: Cloud Hosting

Email & Apps

What types of environments can you migrate from?
We support migrations from Exchange Server 2003/2007/2010 (in-house and hosted), Google Apps/Gmail, GroupWise 7/8, Zimbra, Lotus Notes, POP, and IMAP
We have slow bandwidth and a...
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Filed in: Email & Apps
The Email & Apps Administrative role (administrator), the role of a user who has no administrative privileges (email user), and the role the Rackspace Support team have distinct responsibilities.
How does Fanatical Support...
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Filed in: Email & Apps

Account Services

Community - This is the section for our customers to interact and discuss topics related to their Rackspace Cloud services.  You can access the Rackspace Open Cloud Community via the Support menu in the navigation bar at the top...
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Filed in: Cloud Servers
Knowledge Base - This link will open a new tab for the Rackspace Knowledge Center, a valuable resource containing articles, community discussions, videos, and white papers to help you find all the available information on using...
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Filed in: Cloud Servers
If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers

Uncategorized

If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers
The following are pages that list frequently asked questions for some of our Cloud offerings:
Cloud Servers
Cloud Sites
Cloud DNS
Cloud Files
Cloud Databases
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Filed in: Cloud Files

- Getting Started -

If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers

API

Developer Resources
Rackspace Cloud API documentation for the following resources can be found at: http://docs.rackspace.com/api
Next Gen Cloud Servers
First Gen Cloud Servers
Cloud Load Balancers
Cloud DNS
Cloud Identity
Cloud...
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Filed in: Cloud Servers