FAQ


Rackspace Email

How can I enable/disable Rackspace Webmail Chat on my private label site?

You can prevent the chat link from displaying in your private label Webmail Site in your Rackspace Email Control Panel.

For direct customers:

Log in to...
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Filed in: Rackspace Email
Overview

Rackspace Email has added the ability to add links to files stored in your Dropbox account in an email. Just click a button in the Compose window to launch an external window to the Dropbox file selector. If you have...
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Filed in: Rackspace Email

Databases

What is Redis?

Redis is an open source, BSD licensed, advanced key-value store. It is often referred to as a data structure server since keys can contain strings, hashes, lists, sets and sorted sets. Redis is much more than a...
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Filed in: Cloud Databases

FAQ

Cloud Images

Where is the documentation?
What is Cloud Images and how does it relate to Glance?
What does Cloud Images expose, exactly?
Why are the Glance operations being exposed?
What kind of new functionality can be...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images
What is the cost to opt in to RBAC?

RBAC is a free feature that is available to selected open cloud services with an API.

Can a customer opt out of RBAC?

Customers can opt out by simply removing the account users.  

Is RBAC...
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Filed in: Cloud Hosting

Server Images

Cloud Images

Where is the documentation?
What is Cloud Images and how does it relate to Glance?
What does Cloud Images expose, exactly?
Why are the Glance operations being exposed?
What kind of new functionality can be...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images

Cloud Office

What types of environments can you migrate from?

We support migrations from Exchange Server 2003/2007/2010 (in-house and hosted), Google Apps/Gmail, GroupWise 7/8, Zimbra, Lotus Notes, POP, and IMAP

We have slow bandwidth and a...
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Filed in: Cloud Office
The Cloud Office Administrative role (administrator), the role of a user who has no administrative privileges (email user), and the role the Rackspace Support team have distinct responsibilities.

How does Fanatical Support for...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange

Account Services

Community - This is the section for our customers to interact and discuss topics related to their Rackspace Cloud services.  You can access the Rackspace Open Cloud Community via the Support menu in the navigation bar at the top...
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Filed in: Cloud Servers
The Rackspace Knowledge Center is an online support resource that contains Cloud Hosting and Cloud Office articles, videos, case studies, and white papers. You can access the Knowledge Center directly by going to http://www....
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Filed in: Cloud Servers
If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers

Uncategorized

If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers
The following are pages that list frequently asked questions for some of our Cloud offerings:Cloud ServersCloud SitesCloud DNSCloud FilesCloud Databases
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Filed in: Cloud Files

- Getting Started -

If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers

API

Developer Resources

Rackspace Cloud API documentation for the following resources can be found at: http://docs.rackspace.com/api

Next Generation Cloud Servers
First Gen Cloud Servers
Cloud Load Balancers
Cloud DNS
Cloud...
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Filed in: Cloud Servers