Monitoring and Troubleshooting


Monitoring and Troubleshooting

You can customize your Rackspace Intelligence graphs by choosing how to focus:

Focus on a single metric, comparing it across multiple entities.
Focus on a single entity, examining it with multiple metrics.
Explore a metric...
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To use Rackspace Intelligence, you must have a Rackspace Cloud account and you must be logged in to the Cloud Control Panel for that account. Rackspace Intelligence has no separate login process.

To access Rackspace Intelligence...
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Everyone who has a Rackspace cloud account can use the Rackspace Cloud Control Panel to create and manage devices and the Rackspace Intelligence dashboard to observe infrastructure status.

As you create new servers and databases...
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If you encounter issues when working with Cloud Backup, use the following information to help you troubleshoot.

On this page:

Backup statuses

Backup status "Skipped"
Backup status "Missed"
Backup status "Completed with...
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Filed in: Cloud Backup
Rackspace Cloud Feeds is a service that accepts and validates event notifications from other Rackspace Cloud services, and presents the data to you in a standardized way that is easy to interpret.This article provides the...
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Filed in: Cloud Hosting, Filed in: Managed Operations
Rackspace Cloud Monitoring can be used on Rackspace servers and non-Rackspace servers. When using a Rackspace server, you can be a managed or an unmanaged user. There are some differences between what you can do in any one of...
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The Rackspace Cloud Backup infrastructure communicates with your servers through a software-based agent that resides on the system that you have designated to back up. This agent stores information about which files and...
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Filed in: Cloud Backup
What is a notification plan?A notification plan contains a set of actions that Rackspace Cloud Monitoring executes when triggered by an alarm. You may have multiple notification plans in your cloud account.How are notification...
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Monitoring is included with Cloud Databases to help you manage the health of your instances. Monitoring checks and alarms can be configured using the Cloud Control Panel or the Cloud Monitoring API.

Monitoring checks describe...
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Filed in: Cloud Databases
The new Rackspace Cloud mobile application for iOS and Android devices enables you to instantly monitor the health of your cloud infrastructure.  The Rackspace Cloud mobile app, when used with Cloud Monitoring, provides you with...
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The Cloud service level agreement (SLA) on the Rackspace website.
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Filed in: Cloud Databases
Monitoring is available for all Cloud Databases instances through pre-configured Cloud Monitoring checks, including load average, CPU, memory, disk storage, network, and a number of MySQL metrics. You can monitor your Cloud...
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Filed in: Cloud Databases
Note: Be sure to set up your authentication token before completing the terminal steps for creating your cloud queue.

The steps in this process will return queue statistics, including the number of messages that exist in the...
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Filed in: Cloud Queues
In the Cloud Control Panel, you can choose to set monitoring checks on your servers. This article explains each check and the options that you can set for them. For information about setting up one of these monitoring checks, see...
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Rackspace Cloud Monitoring has several different types of checks with corresponding alarms to choose from. A check determines which aspect of the server you want monitored. The alarm activates based on specific parameters you set...
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The Value of Rackspace® Critical Application ServicesSponsored by CITO ResearchExecutive SummaryAs organizations move more and more information, applications, and interactions online to engage their customers, the performance of...
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Filed in: Cloud Hosting
The following permissions matrix displays specific permissions for the roles in Cloud Monitoring. The matrix displays the method names, their corresponding RESTful API commands, and the roles that are supported.  API...
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Filed in: Cloud Hosting
Using a Vyatta Appliance, you can establish a secure site-to-site VPN connection connection between your cloud infrastructure at any Rackspace site and your data center or existing IT infrastructure location. You can find details...
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Filed in: Cloud Servers
This article describes different methods for installing and configuring the Cloud Monitoring Agent on a cloud server.  You install the Cloud Monitoring Agent on the servers you want to monitor. The agent gathers data based on the...
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This article describes an issue related to the Cloud Monitoring Agent and provides actions that you can perform to resolve the issue.

Issue: The Cloud Monitoring Agent is not connected to my server

This issue might have one of...
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Please check the current RackConnect Network Policies in place to ensure that the relevant access rules will permit the required connectivity. For example creating an Internet-to-Cloud rule to permit traffic originating from the...
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Filed in: RackConnect
When a monitoring check reaches or passes a specific threshold or value, an alarm is triggered and you'll receive a Warning or Critical email notification for the monitored resource. This article describes some simple...
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You can access metrics for a check directly by using the Cloud Monitoring API.  You can also access metrics by using the Rackspace Intelligence portal.
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Yes.  A Cloud Databases support ticket category is available in the Cloud Control Panel.
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Filed in: Cloud Databases
Support coverage information for Managed Infrastructure and Managed Operations Service Level is available on the Cloud Databases support matrix page.
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Filed in: Cloud Databases
We will only notify you when there is a problem with our infrastructure that impacts your Cloud resource. We do not run monitoring checks on your individual Cloud Servers, Cloud Load Balancers, or websites to verify functionality...
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It can take a lot of administrative overhead in order to correctly configure and maintain a robust monitoring application.  If there is no built-in redundancy for the monitoring application, you could lose all monitoring services...
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Rackspace Cloud Monitoring is released through the cloud without need for software installation on servers or computers. By eliminating the need for installation, Rackspace can upgrade the monitoring service without involving the...
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As with any commands you will submit to your Cloud resources through the API, you must first authenticate through the API in order for the commands to be correctly processed.

In our Cloud Monitoring Developer's Guide, we show...
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Cloud Monitoring is an API driven cloud service built for infrastructure monitoring.  It offers a simple yet powerful feature-set, allowing extreme flexibility in configuration and execution.  This guide is intended to be a...
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As you may have heard, Google is discontinuing Urchin, therefore the Urchin analytics service for Cloud Sites will be phased out.  A popular alternative is the FREE Google Analytics™ web analytics service.  Here is a step-by-step...
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Filed in: Cloud Sites

Control Panel Software

Rackspace Cloud Monitoring can be used on Rackspace servers and non-Rackspace servers. When using a Rackspace server, you can be a managed or an unmanaged user. There are some differences between what you can do in any one of...
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This article describes different methods for installing and configuring the Cloud Monitoring Agent on a cloud server.  You install the Cloud Monitoring Agent on the servers you want to monitor. The agent gathers data based on the...
56 Comments

Account Services

Rackspace Cloud Monitoring can be used on Rackspace servers and non-Rackspace servers. When using a Rackspace server, you can be a managed or an unmanaged user. There are some differences between what you can do in any one of...
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Performance

The Value of Rackspace® Critical Application ServicesSponsored by CITO ResearchExecutive SummaryAs organizations move more and more information, applications, and interactions online to engage their customers, the performance of...
0 Comments
Filed in: Cloud Hosting

Web Technologies

As you may have heard, Google is discontinuing Urchin, therefore the Urchin analytics service for Cloud Sites will be phased out.  A popular alternative is the FREE Google Analytics™ web analytics service.  Here is a step-by-step...
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Filed in: Cloud Sites