email


Web Technologies

Mailgun is an innovative way to send bulk email from your application. Rackspace Cloud customers are given 50,000 emails every month at no cost. To take advantage of that value and configure your website to send email more...
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Filed in: Cloud Sites

Email & Apps

What is Heartbleed?
The Heartbleed bug is a serious vulnerability in OpenSSL encryption. The following website provides information about the bug:http://heartbleed.com/
Is Rackspace affected?
Any service or website that is...
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Filed in: Cloud Office
A catch-all address receives all email sent to invalid mailboxes at a user's domain and is sometimes used to avoid missing any emails to a domain.

Note: Use this feature at your own risk.

To add a catch-all address, log in to...
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Filed in: Cloud Office
You can send an email to everyone on your domain. To email everyone, log into the control panel, and perform the following steps:

From the Go to section menu and select Domains.
In the Tools section, click the Email Everyone...
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Filed in: Cloud Office
Manage Domains

Use the following domain management tools on the Cloud Office Control Panel.



The following articles provide instructions for performing these tasks:

Add domainDomain aliasesDNS settingsEmail archivingGlobal...
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Filed in: Cloud Office
Resellers can create domain aliases for their customers. If you are a direct customer, however, and you want to create a domain alias, please contact our support team. Direct customers can still view the aliases that have been...
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Filed in: Cloud Office
DNS records contain information about each registered domain such as where email should be sent and where the domain’s website is hosted. If Rackspace hosts your domain’s DNS, you can manage your DNS in the control panel. To...
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Filed in: Cloud Office
Archiving collects and stores both external and internal incoming and outgoing email, including attachments. This data can be accessed for search and review by the administrator of the account and by administrator-designated...
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Filed in: Cloud Office
You use the Domains section of the Rackspace Email & Apps Control Panel to easily manage self-service migration, DNS settings, spam filtering rules, access rights, disclaimers, and archiving.

Manage Domains

From the Manage...
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Filed in: Cloud Office
The SharePoint service provides 250 MB of storage at no charge. When you are ready to upgrade, you can do so in 1 GB increments in your control panel.

To upgrade SharePoint storage, log in to the control panel, and perform the...
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Filed in: Sharepoint
From the Administrators section of the control panel, you can manage your administrators' access and activity.


You can add multiple administrators with varying degrees of account access. There are Super, Standard, and Limited...
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Filed in: Cloud Office
The Rackspace Email API provides most of the functions of the control panel through a REST-based web API. Whether you are adding a new customer account (for resellers), adding mailboxes, or using any of the other supported...
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Filed in: Cloud Office
All administrator activity is logged. This includes logging into the control panel, changing administrators, and adjusting and logging into mailboxes. Administrator logs are available in the panel for 3 months. To review these...
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Filed in: Cloud Office
To view unpaid invoices for your Email & Apps account, log into the control panel, and perform the following steps:Note: These steps are for customers who are billed automatically.  If you are emailed an invoice, please...
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Filed in: Cloud Office
To view past invoices for your Email & Apps account, log into the control panel, and perform the following steps:

At the top of the page, click My Account at the top of the page.
In the Company Information section, click...
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Filed in: Cloud Office
The Cloud Office Control Panel is an easy-to-use, unified tool that you can use to easily manage your mailboxes, applications, and Cloud Office account.

Account administration - You can modify contact or billing information,...
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Filed in: Cloud Office
Although it is common to set up email clients such as Outlook after a migration, Rackspace mailboxes can be accessed at any time after they are created.  Accessing the mailbox does not interrupt a migration in process.
Users who...
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Filed in: Cloud Office
When you migrate your email from Google, it is important to note that Google email does not use sub-folders.  Instead, Google categorizes email by using "labels."  As a result, some migration services must convert the Google...
0 Comments
Filed in: Cloud Office
When performing an email migration, some customers might need to restrict access to a defined set of IP addresses, typically for security reasons.  This article provides the range of IP addresses from which our MigrationWiz tool...
0 Comments
Filed in: Cloud Office
Accurately determining how much time it takes to migrate email data to Rackspace is difficult because of several factors, including system load, bandwidth, average item size, and source or destination bottlenecks. Migrations of...
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Filed in: Cloud Office
This article will provide you with instructions on migrating Public Foder data via Outlook 2010.  The process is grouped into two sections:  
1) Export Public Folder items to .pst    
2) Importing .pst into Public Folder
Public...
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Filed in: Cloud Office
What is Forced MX Routing?
Typically used during an email migration to Rackspace, Forced MX Routing allows you to add your domain and all mailboxes to the Rackspace Email & Apps environment while still being able to send and...
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Filed in: Cloud Office
After completing an email migration to Rackspace, some iOS and Android users may experience issues in the way emails are sorted on their mobile devices.
Specific Behavior
Users may notice messages sorted in order from oldest to...
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Filed in: Cloud Office
When migrating email to Rackspace Cloud Office, we utilize a tool called MigrationWiz.  Depending on which email platform you choose to migrate to, the items that are migrated by MigrationWiz may differ.  The following table...
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Filed in: Cloud Office
Terminal Services In A Hosted Exchange Environment
Terminal Services (Remote Desktop Services) provides a method for having multiple users access Outlook from one centrally managed server, the users connect to the server to...
0 Comments
Filed in: Cloud Office
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
0 Comments
Filed in: Cloud Sites

Hosted Exchange

Welcome to the Exchange 2013 upgrade portal. Here you will find information regarding your upgrade from your current Exchange environment to Exchange 2013. Follow the required steps explained in this article to successfully...
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Filed in: Cloud Office
This article describes how to configure an Exchange 2013 account on your Apple iOS device.  The administrator of your account must verify that an ActiveSync license is attached in your account via the Cloud Control Panel.  If any...
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Filed in: Exchange
The following steps are required to configure an Exchange 2010 ActiveSync account on most HTC phones.
Note: Please be sure your administrator has purchased you an ActiveSync license and assigned to your email address.
1. Locate...
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Filed in: Exchange
The following steps are required to configure Exchange 2007 ActiveSync on most HTC phones.1. After your administrator has purchased an Activesync license and assigned it to your email address, you'll want to log into your User...
0 Comments
Filed in: Exchange

Apache

This article is an expansion of an existing article regarding basic SMTP authentication with PHP, which can be found here. 

Within the Cloud Sites environment, it is possible to craft an HTML formatted email message for...
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Filed in: Cloud Sites

Linux and PHP

This article is an expansion of an existing article regarding basic SMTP authentication with PHP, which can be found here. 

Within the Cloud Sites environment, it is possible to craft an HTML formatted email message for...
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Filed in: Cloud Sites
You can test PHP SMTP functions with the following two examples. The first one is standard SMTP while the second one is SMTP with SSL.
We strongly recommend using an SMTP relay that requires authentication. Sending mail through...
34 Comments
Filed in: Cloud Sites

Rackspace Email

Recover Deleted Email in Webmail
For up to 14 days, it is possible for users to recover email messages even after they have beenpurged from the Trash folder. To do so, login to Webmail, and perform the following steps:
1. Right...
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Filed in: Cloud Office

Other Mail Servers

Mailgun is an email automation service provided by Rackspace. It offers a complete cloud-based email service for sending, receiving and tracking email sent through your websites and applications. Mailgun features are available...
4 Comments
Filed in: Cloud Hosting

Mail Servers

If you run your own mail server you'll want it to run spam filtering software to reduce the number of unsolicited emails your users receive.  SpamAssassin is an effective spam filter that's relatively easy to install and run....
11 Comments
Filed in: Cloud Servers

Uncategorized

CUSTOMER'S BUSINESS: Fortune 500 Company
CHALLENGES: Deploy virtual desktop to thousands of employees worldwide and consolidate over 1200 applications into a VDI solution
RACKSPACE SOLUTION: Citrix™ Xen Desktop Services,...
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Filed in: Cloud Office

Stable, highly available infrastructure backed by Fanatical Support® frees information management services provider to focus on its core business
AT A GLANCE
CUSTOMER’S BUSINESS: SaaS document management
WHAT THEY DO: Virtual...
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Filed in: Cloud Office
First, let’s be forthright: there’s no clear-cut rule that states whether hosting Microsoft Exchange Server® on dedicated servers or managing email systems in-house is better for your bottom line. Usually a hosted environment is...
2 Comments
Filed in: Cloud Office, Filed in: Exchange
Many customers have realized that setting up, maintaining, and managing an in-house email solution is very painful and time-consuming. Rackspace® Hosting, however, can take away all of the effort around network uptime, power and...
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Filed in: Exchange
You can use the following code saved into a file with a .asp extension to test CDONTS functionality:
<%
Dim myMail
Set myMail = Server.CreateObject ("CDONTS.NewMail")
myMail.From = "webmaster@example.com"
myMail.To = "nobody@...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Secure email is supported and below are the server names and ports that you...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
There are no limits on the number of POP3/IMAP checks you can make on a per...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
Every Cloud Sites account provides you with access to an unlimited number of...
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Filed in: Cloud Sites
You can do a WHOIS search to find the administrative email and the current registrar for the domain. See How do I do a WHOIS search? for more information.
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
To change your password for an email account, please follow these...
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Filed in: Cloud Sites
You must have access to the administrative email to approve transfer requests when you are changing registrars or updating your name servers. Your current registrar will send an email to this account that will require a reply...
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Filed in: Cloud Sites

- Getting Started -

The Following Article will guide you through using our Simple Email setup tool in Outlook Web Access (OWA.) to setup your iPhone. Let's take a look and get started:
Note: The following guide applies to customer on an Exchange...
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Filed in: Exchange
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Please see the PDF documentations on setting up a POP or IMAP account in...
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Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Setting up IMAP on your iPhone
To set up iPhone for IMAP, do the following...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
--Make sure the email account has already been created in Cloud Sites...
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Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Email Antivirus Process
Our antivirus system scans all inbound and outbound...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
See the following PDF documentation: Setting Up Mozilla Thunderbird 1.0
See...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
See the following PDF documentation:
·       Setting Up Windows Mail (IMAP...
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Filed in: Cloud Sites
NOTE: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites Control...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Setting Up ChatterEmail on Your Treo for the First Time
If you have not...
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Filed in: Cloud Sites

Account Services

Don't Let Spam Filters Ruin Your Bottom Line.
Your message is important. And if it doesn't get to your prospects' and customers' inboxes, the impact on your bottom line can be devastating. That's why SendGrid has developed a...
4 Comments
Filed in: Cloud Servers
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

If the spam filtering options have been altered from the default settings to...
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Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


Unfortunately, email filters cannot catch all undesired emails and you...
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Filed in: Cloud Sites

IIS and ASP.NET

Below is a sample script you can copy and paste in order to test CDOSYS functionality:
<%
Dim MyMail
Set MyMail = CreateObject("CDO.Message")
MyMail.From = "You@YourDomain.com"
MyMail.To = "YouAgain@YourOtherAddress.com"...
6 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
2 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
4 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
0 Comments
Filed in: Cloud Sites