cloudsites


Content Management Systems

Many Rackspace Manager Cloud customers already use the power of the open cloud to support their Magento Community Edition deployments, and many more utilize the Rackspace Hybrid Cloud offering for their Magento Enterprise edition...
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Shopping cart software offers more than just payment processing. Most programs come packed with a variety of features to enable you to create and manage an online store. Options include everything from webpage and storefront...
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FTP

In order to protect the performance of the Rackspace Cloud Sites shared platform and to serve a large user base, the maximum number of client connections allowed for a single FTP user is ten (10).
You might have run afoul of this...
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MySQL supports several different types of Table Engines also known as "Table Types". A database can have its tables being a mix of different table engine types or all of the same type. Here is more information on each of the...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you have...
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No, FTP bandwidth does not count against your monthly transfer.
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My FTP Program does not display my .htaccess or .htpasswd file
In the Unix / Linux file system, hidden files are preceded by a '.' (such as .htaccess, .htpasswd). Fileman and many FTP applications do not display "hidden" files by...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Account Services

To see how to create a ticket, watch our brief video on How to create a ticket.
Once a ticket is created, it can be in one of the following four states depending on the work done on it.
New
In progress
Pending your response...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Images
On Cloud Sites you have the ability to add sub-accounts, sometimes referred to as clients, to your account. Each sub-account would have access to a white-labeled control panel, complete with all of the functionality needed for...
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Don't Let Spam Filters Ruin Your Bottom Line.
Your message is important. And if it doesn't get to your prospects' and customers' inboxes, the impact on your bottom line can be devastating. That's why SendGrid has developed a...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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You can find a copy of our AUP here.
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Your credit card will first be charged when you sign up for your account. After 30 days have elapsed, you will then be billed for the next month of service. The exact amount may vary as it is based on recurring charges in...
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Filed in: Cloud Files
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Value Add Tax, or VAT is a tax that's charged on most business transactions in the UK and European Union. Businesses add VAT to the price they charge when they provide goods and services.
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Yes, Cloud Sites has a billing section that has a historical view of all past invoices and payments. If billing for your account has failed, you will see a message as soon as you log in that there has been an issue billing your...
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Please click here to view The Rackspace Cloud Terms of Service. 
Please click here to view the Mail Hosting Services Terms of Service.
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We do not charge for incoming bandwidth or for intraserver communication using a datacenter's backend network (ServiceNet). Outbound bandwidth charges vary according to the products you use. Review the linked areas below for...
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Our Service Level Agreement for Cloud Servers, Cloud Sites, and Cloud Files can be found at http://www.rackspace.com/cloud/legal/sla/.
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- Getting Started -

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
This article will show you...
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Note: This documentation refers to a feature that is no longer available for Cloud Sites. This article is here for the purpose of legacy support only. We no longer offer free email service with Cloud Sites, but you can connect to...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Email Antivirus Process
Our antivirus system scans all inbound and outbound...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites. This article is available for the purpose of legacy support only.
 
Basic spam filtering is set up and enabled for all of your email...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
--Make sure the email account has already been created in Cloud Sites...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
A catchall address is a designated mailbox where any email sent to a non-...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


If our spam filtering software suspects that an incoming message is spam,...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


If our spam filtering software suspects that an incoming message is spam,...
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When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:
Passwords must contain at least eight characters.
The password must contain a mixture of upper...
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This first guide will help familiarize you with the Rackspace Cloud Control Panel. 
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the...
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For any domain that is registered with or transferred to The Rackspace Cloud, we will automatically notify you as the expiration date for your domain name nears. The notices will be sent to the email address listed under the...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Please see the PDF documentations on setting up a POP or IMAP account in...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Setting up IMAP on your iPhone
To set up iPhone for IMAP, do the following...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
You can access a mobile version of the webmail by going to mail.emailsrvr....
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
See the following PDF documentation:
·       Setting Up Windows Mail (IMAP...
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NOTE: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites Control...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Setting Up ChatterEmail on Your Treo for the First Time
If you have not...
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Security


Contents
1 Abstract
2 Introduction
3 SQL Injection Examples
4 Cheat Sheet On SQL Injection Attacks Against MySQL Databases
5 SQL Injection by Exploiting the INFORMATION_SCHEMA
6 Preventing MySQL SQL Injections
7 Summary
8...
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There are various types of bots and spiders that transverse sites for different reasons. Among them activities such as email harvesting and other malicious activity. By using a .htaccess file, you can block the majority of well...
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When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:
Passwords must contain at least eight characters.
The password must contain a mixture of upper...
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Filed in: Cloud Sites

Security Tools


Contents
1 Abstract
2 Introduction
3 SQL Injection Examples
4 Cheat Sheet On SQL Injection Attacks Against MySQL Databases
5 SQL Injection by Exploiting the INFORMATION_SCHEMA
6 Preventing MySQL SQL Injections
7 Summary
8...
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Filed in: Cloud Servers

Linux MySQL


Contents
1 Abstract
2 Introduction
3 SQL Injection Examples
4 Cheat Sheet On SQL Injection Attacks Against MySQL Databases
5 SQL Injection by Exploiting the INFORMATION_SCHEMA
6 Preventing MySQL SQL Injections
7 Summary
8...
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MySQL supports several different types of Table Engines also known as "Table Types". A database can have its tables being a mix of different table engine types or all of the same type. Here is more information on each of the...
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Backing Up Your MySQL Database
To manage your MySQL database, you'll first need to login to the online manager (phpMyAdmin).
After you are logged into the online manager, click on a database or table in the left frame as shown...
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Importance of using Indexes in your MySQL database:
Indexes help the system to access data fast and provide an ordering on the rows of a table as well as help enforce uniqueness of the values in a table. A lot of performance...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you've successfully...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
In this article we are going...
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Filed in: Cloud Sites

MySQL


Contents
1 Abstract
2 Introduction
3 SQL Injection Examples
4 Cheat Sheet On SQL Injection Attacks Against MySQL Databases
5 SQL Injection by Exploiting the INFORMATION_SCHEMA
6 Preventing MySQL SQL Injections
7 Summary
8...
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Filed in: Cloud Servers

Performance

Note: This article is written for the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the Cloud Sites Control Panel and selecting "...
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Optimizing Your Website on Rackspace Cloud Sites
Below we have outlined some best practices and suggestions to optimize your website on Cloud Sites:
Using SSL
SSL may be right for you but should be used only when necessary. SSL...
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This guide is intended for advanced users.


For optimization techniques of any web application, The Rackspace Cloud highly recommends consulting the vendors of the application. However, SugarCRM does have detailed...
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Gallery 2 Optimization
Gallery, the open source web based photo album organizer, offers you an easy way to manage your photos on your website. This article will explain how to configure Gallery 2 to deliver content more...
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Importance of using Indexes in your MySQL database:
Indexes help the system to access data fast and provide an ordering on the rows of a table as well as help enforce uniqueness of the values in a table. A lot of performance...
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Filed in: Cloud Sites
Use the following steps to set up a website from a basic HTML page stored in Cloud Files.
Pre-requisites
To complete this process, you need the following items:
A file transfer application such as Cyberduck.
A text editor
Images...
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival purposes only....
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Some web sites dynamically download and display data from a remote site by using an fopen() call with a URL specified. This is highly inefficient and leads to large consumption of Compute Cycles. To resolve this, set up a simple...
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Uncategorized

Starting the week of November 15th, 2010 we have changed the IPs for our clusters. The below table represents the old IP and the IP A records should now point to. All sites moving forward are configured to go to the appropriate...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Unfortunately Automatic Domain Renewal is not available for registered Cloud Sites domains; the domains must be manually renewed via the Control Panel. Please see the following article on how to manually renew your domain:
How Do...
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If your PHP script is not working, check the following:
1. Did you save it as a file with the ".php" extension?
2. Did you upload it to the correct folder on the server?
3. Did you upload it in ASCII?
If you've tried all of the...
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Filed in: Cloud Sites
Follow the instructions below to restore your MSSQL database.
Note: The Rackspace Cloud recommends using Internet Explorer when managing your MSSQL databases via myLittleAdmin.

Restoring Your MSSQL Database
To manage your MSSQL...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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There are several reasons why you may not have recieved email confirmation that your cron job completed successfully. Here are a few things to check:
1. Please confirm that you entered in your email address correctly within the...
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It isn't uncommon in certain situations to not want to allow indexing of a site by a search engine. This can come into play when preparing to launch a new service or developing a new site. A consensus between a majority of bot...
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Modifying your hosts file will allow you to override the DNS for a domain, on that particular machine. This can be used to test your site without the test link, prior to going live with SSL, verify an alias site works prior to...
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Filed in: Cloud Sites
To correct this error, modify the machineKey in web.config. Use the information at the following sites to generate a key and usage in web.config.
http://www.orcsweb.com/articles/generate-aspnet-machine-key/
http://support.orcsweb...
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The UNIX find utility is disabled for performance reasons. In order to find older files and delete them, one must create a script that performs similar logic.
Below is a way to do this using a PHP script and a HTML form as a cron...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites Control...
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Cloud Sites creates backups of your data on a nightly basis. However, its purpose is for disaster recovery on the server side. If for any reason a storage node on our side were to crash, our backups will be there to replace any...
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Filed in: Cloud Sites
The Rackspace Cloud client log in page can be found at: https://www.websitesettings.com. Have your client enter their correct username and password and press the "Log In" icon.
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You can use the following code saved into a file with a .asp extension to test CDOSYS functionality; CDOSYS is a built-in component in ASP, so utilizing it from your ASP code takes no additional effort on your part.
We strongly...
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To migrate your website from a CPanel, Plesk or Ensim host, you will need to make sure you have FTP program to upload and download your files, and a text editor to edit any file paths that your site may contain.
The first step to...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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By now, you have built your server, made it secure, and uploaded content to your server.  The last step in the First 48 Hour Essentials is to configure your DNS so the rest of the Internet knows where to find your site.
The most...
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You can do a WHOIS search to find the administrative email and the current registrar for the domain. See How do I do a WHOIS search? for more information.
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Filed in: Cloud Sites

What is phpinfo?

PHPinfo is a function that returns information, in HTML form, about the PHP environment on your server.


How do I run phpinfo?

To run PHPinfo you must save the following code in a file on your computer...
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Microsoft is currently on a comprehensive once-a-month release of security updates. Microsoft releases updates on the second Tuesday of each month. Immediately after each Microsoft release, Rackspace will proceed to test the...
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We here at The Rackspace Cloud will never suspend a site as long as the traffic is legitimate and the hosted content doesn't violate our TOS or our AUP. As a company, we succeed when you succeed so we will always encourage...
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Your current registrar may reject a registrar change request if:
the request was made within 60 days of the initial registration.
there is a legal dispute over the domain name.
there is a pending bankruptcy of the domain name...
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Filed in: Cloud Sites
If you have uploaded new content and can't see the changes in your web site, check the following:
1. Has it been at least 48 hours since you completed your domain registration? If not, try uploading content to your website using...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Your site has been compromised and the initial priority is to restore to the original state. Do not be so hasty that you remove all evidence that can be used to track down the source of the compromise. Please follow the following...
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Ping and Traceroute are utilities that can be used to help troubleshoot network or Internet connections. The Rackspace Cloud technical support team may request you to initiate a ping or traceroute to a destination (such as your...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
This error message reads:
The connection to the server has failed. Account...
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You must have access to the administrative email to approve transfer requests when you are changing registrars or updating your name servers. Your current registrar will send an email to this account that will require a reply...
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A "locked" domain cannot be transferred to a new registrar. Your current registrar may offer "transfer lock" or a similar service as a security measure to prevent unauthorized transfer of your domain name. If this feature is...
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Filed in: Cloud Sites
The Rackspace Cloud isn't afraid of the facts. And the fact is, audio encoding is a good example of a task that a dedicated server is better suited for. We built Cloud Sites to be a highly specialized and optimized computer...
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The following is a list of differences between a traditional hosting site and one from Cloud Sites
More than one server serves a specific website's request. This is because the load balancing capability is made available to all...
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There are thousands of web scripts in development and many more that are created every day. We do not have the ability to archive and support every script so we suggest that you download the script from the developers website....
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Filed in: Cloud Sites
Unfortunately, we do not support FrontPage Extensions. While still used on many sites, Microsoft has discontinued support for FrontPage and has replaced it with a new set of technologies.
Please see this link for additional...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Secure email is supported and below are the server names and ports that you...
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The Cloud Sites FTP service does support resumable uploading. This means that if there is a connection failure during an upload, it does not have to be started from the beginning. The ftp client may need to be configured...
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 Contents1 Foreward2 The Who3 The What4 Representing Access with Numbers5 File Creation6 Cloud Sites Scenarios

Foreward Directory permissions in a shared environment are exponentially more important than in a dedicated...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
There are no limits on the number of POP3/IMAP checks you can make on a per...
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Filed in: Cloud Sites
The path to Perl is "#!/usr/bin/perl -w".
For additional information about how Perl is setup on our system, you can run a PerlDigger script. See How can I test CGI/Perl functionality? for additional information.
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Yes, international credit cards are accepted. The Rackspace Cloud will honor Visa, MasterCard, and American Express.
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The Rackspace Cloud has SLAs for each of the products and they can be viewed online with the Terms of service and AUP (Accepted use policy).
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Filed in: Cloud Sites
If you do not have a VAT ID number, or choose not to supply one, Rackspace will apply the appropriate tax handling to your invoice. It is in your best interest to supply your VAT ID number because the tax handling for a...
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Filed in: Cloud Files
Value Add Tax, or VAT is a tax that's charged on most business transactions in the UK and European Union. Businesses add VAT to the price they charge when they provide goods and services.
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Filed in: Cloud Hosting
If you're a VAT-registered business, in most cases you can reclaim the VAT you pay when you buy goods and services for your business. In order to reclaim this money you need to have records to support your claim. By collecting...
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Filed in: Cloud Files
Rackspace does a significant amount of business in Europe and has registered for VAT in the UK. As a company registered for VAT in the UK, we are obligated to follow certain taxation regulations.
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Filed in: Cloud Sites
Mission critical data is now backed up safely in an offsite secure location.
Disaster recovery is possible with the backed up data.
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Filed in: Cloud Files
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Filed in: Cloud Sites
You will need to contact the company that you have chosen to register your domain through to request to have your domain locked or unlocked. If you purchased your domain through Cloud Sites you are welcome to contact the support...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
Every Cloud Sites account provides you with access to an unlimited number of...
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You can use the following in a .htaccess file to change the default document on your PHP based sites:
DirectoryIndex filename.htmlThis would cause filename.html to be treated as your default page, or default directory page. You...
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Filed in: Cloud Sites
A WHOIS search reveals details about a domain name, including who owns it, where it was registered, when it expires and which name servers are assigned to the domain. There are many software tools for performing a WHOIS search,...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
Filed in: Cloud Sites
Below are three examples of how to force SSL on your ASP or ASP.NET site.

web.config
If your website has the IIS Rewrite Module available*, you can use rewrite rules in your web.config to force SSL on all pages:
<?xml version...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
To change your password for an email account, please follow these...
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You can use the following code saved into a file with a .asp extension to test CDONTS functionality:
<%
Dim myMail
Set myMail = Server.CreateObject ("CDONTS.NewMail")
myMail.From = "webmaster@example.com"
myMail.To = "nobody@...
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Filed in: Cloud Sites
You can use the following code to test your MySQL database:

You will need to fill in the variables for the following:$database
$host
$username
$password
PHP Sample Code


<?php
$database = "";
$host = "";
$username = "";
$...
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You can use the following code saved into a file with a .php extension to test PHP mail functionality:
IMPORTANT NOTE: We strongly recommend using an SMTP relay that requires authentication. Sending mail through unauthenticated...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Filed in: Cloud Sites
You can use the following PHP script to test the session_id() function in PHP.
<?php
session_start();
$old_sessionid = session_id();
session_regenerate_id();
$new_sessionid = session_id();
echo "Old Session: $old_sessionid<...
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Filed in: Cloud Sites
We provide an ASP component installed on all the web servers that allows uploading files using classic asp. This component is called Persits AspUpload. If you want to upload files without giving public write, you can impersonate...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
2 Comments
Filed in: Cloud Sites

Content Management Systems

Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival purposes only....
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
7 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
4 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
4 Comments
Filed in: Cloud Sites
Gallery 2 Optimization
Gallery, the open source web based photo album organizer, offers you an easy way to manage your photos on your website. This article will explain how to configure Gallery 2 to deliver content more...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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WP Super Cache is an available plugin for Wordpress installations to store cached versions of your dynamic PHP pages. Installing WP Super Cache can also reduce the number of compute cycles used by a site since it reduces the load...
9 Comments
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This article will show you how to install OSCommerce version 2.2 onto your site with The Rackspace Cloud. Please note that this article assumes you have already selected either PHP4 or PHP5 as your default technology, you have...
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When adding the website, please ensure the website is created under yourself or the company and not a client in your control panel; you should select You (Account Name) from the drop-down menu when creating new DotNetNuke site....
2 Comments
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival purposes only....
3 Comments
Filed in: Cloud Sites

DNS

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
We've already discuss how to...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel or by navigating to http://...
14 Comments
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By now, you have built your server, made it secure, and uploaded content to your server.  The last step in the First 48 Hour Essentials is to configure your DNS so the rest of the Internet knows where to find your site.
The most...
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The company who serves as your domain registrar is responsible for managing your domain registration records. Your domain registrar is often the company who sold you your domain name. Register.com, GoDaddy, and TuCows are...
0 Comments
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You can set up domains with any extension, but only the following ones can be purchased or transferred to Cloud Sites at this time:
.com
.org
.net
.co.uk
Though they can be registered in the control panel, all .uk address can...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
The Rackspace Cloud...
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Filed in: Cloud Sites

MSSQL

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
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Contents

1 MSSQL Security


2 Remapping MSSQL Users

2.1 Remapping Database Users to Logins





MSSQL Security

MSSQL has two logical layers of security. The term login refers to the...
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Follow the instructions below to backup your MSSQL database.
Note: The Rackspace Cloud recommends using Internet Explorer when managing your MSSQL databases via myLittleAdmin.
Note: Our system will only allow one backup file to...
2 Comments
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
The Rackspace Cloud has made...
0 Comments
Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
In this article we are going...
2 Comments
Filed in: Cloud Sites
Until we upgrade to SQL Server 2008, you can refer to this link in the event you are using Management Studio 2008
If you are seeing issues viewing your SQL Server 2005 database in Management Studio 2008 and the database is...
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Windows MSSQL

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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NOTE: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites Control...
0 Comments
Filed in: Cloud Sites

IIS and ASP.NET

You can redirect a subdomain to a subdirectory by using ASP or ASP.net code.
When the requests are redirected using an ASP file, the URL in browser for redirected domains will show the correct domain name and the directory name...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
Filed in: Cloud Sites
In order to do this 2 pieces of information are required.
The data center location of the website ( ORD or DFW ) ( If website test link contains 'dfw' the site is assigned to DFW, otherwise it is ORD)
The web directory into which...
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Filed in: Cloud Sites


Contents

1 The IIS 7 URL Rewrite Module

1.1 Example #1


1.2 Example #2


1.3 Example #3


1.4 Example #4


1.5 References



2...
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Filed in: Cloud Sites
Below is a sample script you can copy and paste in order to test CDOSYS functionality:
<%
Dim MyMail
Set MyMail = CreateObject("CDO.Message")
MyMail.From = "You@YourDomain.com"
MyMail.To = "YouAgain@YourOtherAddress.com"...
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Below is our default document list for sites that have Windows/IIS set as their default technology:
iisstart.htm
index.aspx
index.asp
index.html
index.htm
default.aspx
default.asp
default.html
default.htm
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An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
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Filed in: Cloud Sites
An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
0 Comments
Filed in: Cloud Sites
By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
6 Comments
Filed in: Cloud Sites
These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.

Contents
1 Important Note
2 Microsoft SQL 2005 & 2008
2.1 SQL Native Client
2.2 SQLNCLI
2.3 SQLOLEDB

3 MySQL
3.1...
0 Comments
Filed in: Cloud Sites
These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.

Contents
1 Important Note
2 Microsoft SQL 2005 & 2008
2.1 SQL Native Client
2.2 SQLNCLI
2.3 SQLOLEDB

3 MySQL
3.1...
0 Comments
Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
In this article we're going...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
Filed in: Cloud Sites
You can change the default index file for your site defaulted to Windows/IIS by using a web.config file with the following:

<configuration>
<system.webServer>
<defaultDocument>
<...
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Filed in: Cloud Sites
You can enable custom error messages for your ASP .NET application defaulted to Windows/IIS by using a web.config file with a "customErrors" setting configured.
We have included example web.config files below.  For more detailed...
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You can enable detailed error messages for your classic ASP site defaulted to Windows/IIS by using a web.config file with the following code. This is useful in diagnosing issues with a site but for security reasons should be...
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Directory listing can be added by using an asp page. Instructions to do this can be found on Microsoft's Support Site by following this link:
http://support.microsoft.com/kb/224364
You can also do directory listing via the web....
0 Comments
Filed in: Cloud Servers
Directory listing can be added by using an asp page. Instructions to do this can be found on Microsoft's Support Site by following this link:
http://support.microsoft.com/kb/224364
You can also do directory listing via the web....
0 Comments
Filed in: Cloud Servers
On the ASP.NET platform, it's not uncommon to use a third-party assembly to make features accessible from your code that you find useful, but that may not be available from the .NET framework. To do this, you deploy the module in...
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Filed in: Cloud Sites
If you would like to add an additional extension or change the mimetype for an extension, please always use the following code:
<configuration>
<system.webServer>
<staticContent>
<remove...
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To prevent browser caching for classic ASP sites, please see the following article:
http://www.devx.com/vb2themax/Tip/18635
0 Comments
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Custom 404's can be set for ASP and .NET sites by adding the following code to the bottom of the web.config file before the final </configuration>. You will need both options to redirect all 404's.
Classic ASP and Static...
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Custom 404's can be set for ASP and .NET sites by adding the following code to the bottom of the web.config file before the final </configuration>. You will need both options to redirect all 404's.
Classic ASP and Static...
0 Comments
Filed in: Cloud Servers

HttpHandlers in Integrated Mode
If your website is running in integrated mode, you may have noticed your HttpHandlers no longer function even though they are set in your web.config.

Explanation
This is actually the expected...
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Adding impersonation allows the web server process to run as your primary File Transfer Protocol (FTP) user. This means that it has permission to write to your files, create files, create folders, and other activities that would...
1 Comments
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Linux and PHP

You can cause PHP to be processed on HTM and HTML pages by setting those extensions to be served by the PHP handler. You can enable PHP processing on .htm and .html in your .htaccess with the following directives:

AddHandler...
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Filed in: Cloud Sites
You can cause PHP to be processed on HTM and HTML pages by setting those extensions to be served by the PHP handler. You can enable PHP processing on .htm and .html in your .htaccess with the following directives:

AddHandler...
0 Comments
Filed in: Cloud Sites
You can test PHP SMTP functions with the following two examples. The first one is standard SMTP while the second one is SMTP with SSL.
We strongly recommend using an SMTP relay that requires authentication. Sending mail through...
34 Comments
Filed in: Cloud Sites
By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
6 Comments
Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
In this article we're going...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
0 Comments
Filed in: Cloud Sites
Below are two samples of what you can use in a .htaccess to force SSL on your PHP site:
#Force SSL on entire site
RewriteEngine On
RewriteBase /
RewriteCond %{ENV:HTTPS} !on [NC]
RewriteRule ^(.*)$ https://(YOURDOMAIN)/$1 [R,L...
9 Comments
Filed in: Cloud Sites
To be able to view server configuration information for your sites using PHP, insert the following code into a file named phpinfo.php:
<?php phpinfo(); ?>
Save the file to your site and then use your browser to call on the...
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Filed in: Cloud Sites
To be able to view server configuration information for your sites using PHP, insert the following code into a file named phpinfo.php:
<?php phpinfo(); ?>
Save the file to your site and then use your browser to call on the...
0 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
1 Comments
Filed in: Cloud Sites
Session state servers are being implemented for PHP applications. This will improve the performance of most sites by setting the default session handler to the state servers. Session data will be accessible from all PHP web nodes...
4 Comments
Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
7 Comments
Filed in: Cloud Sites

Scheduled Cron Jobs

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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The minimum scheduled interval for a cron job is set to 5 minutes.
0 Comments
Filed in: Cloud Sites

Contents
1 Command Language: PHP vs HTTP
2 Relative vs Absolute Paths
2.1 Solution #1
2.2 Solution #2



Command Language: PHP vs HTTP
Some PHP scripts are designed to be run from a web browser; if this is the case for your...
1 Comments
Filed in: Cloud Sites
Scripting extraction and compression of files
General Process:
In Cloud Sites, the general process for extracting and compressing files through a cron job consists of the following steps:
Creating the script File
Uploading the...
15 Comments
Filed in: Cloud Sites

Microsoft .NET

An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
0 Comments
Filed in: Cloud Sites
These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.

Contents
1 Important Note
2 Microsoft SQL 2005 & 2008
2.1 SQL Native Client
2.2 SQLNCLI
2.3 SQLOLEDB

3 MySQL
3.1...
0 Comments
Filed in: Cloud Sites
Directory listing can be added by using an asp page. Instructions to do this can be found on Microsoft's Support Site by following this link:
http://support.microsoft.com/kb/224364
You can also do directory listing via the web....
0 Comments
Filed in: Cloud Servers
Custom 404's can be set for ASP and .NET sites by adding the following code to the bottom of the web.config file before the final </configuration>. You will need both options to redirect all 404's.
Classic ASP and Static...
0 Comments
Filed in: Cloud Servers

SSL

By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
6 Comments
Filed in: Cloud Sites
Unfortunately, we do not provide the actual SSL certificates. Please see our article on which SSL certificates we support, you will need to purchase your cert from a supported vendor. 
Click here for a list of supported SSL...
0 Comments
Filed in: Cloud Sites
Below are two samples of what you can use in a .htaccess to force SSL on your PHP site:
#Force SSL on entire site
RewriteEngine On
RewriteBase /
RewriteCond %{ENV:HTTPS} !on [NC]
RewriteRule ^(.*)$ https://(YOURDOMAIN)/$1 [R,L...
9 Comments
Filed in: Cloud Sites
How do I Allow only a certain IP address(es) to access my site using SSL?
On Cloud Sites, due to our unique hosting environment, we require a slight addition to the code used for the Allow only feature via SSL. Basically the...
2 Comments
Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Secure Sockets Layer (SSL)...
4 Comments
Filed in: Cloud Sites
 
SSL certificates installed on Cloud Sites have certain requirements in order to be installed correctly. The primary certificates supported are:
    * Root Level certs
    * Apache + OpenSSL
Cloud Sites also supports the...
3 Comments
Filed in: Cloud Sites

Rackspace Email

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If our spam filtering software suspects that an incoming message is spam,...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

If the spam filtering options have been altered from the default settings to...
0 Comments
Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


Basic spam filtering is set up and enabled for all of your email accounts...
0 Comments
Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


Unfortunately, email filters cannot catch all undesired emails and you...
0 Comments
Filed in: Cloud Sites

Caching

We will be introducing an op-code cache on our PHP based web nodes. Normally, PHP files have to be read and parsed for each request before they are executed. This processing time gets longer the more complex your site is. The...
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Below are methods for bypassing cache if you don't want your image delivery to be accelerated, or if you want to force a freshness check on every request. Each of the options below should be used with care. Each one will result...
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Server Management


Contents
What is PCI DSS?
Can Rackspace Cloud services be PCI DSS compliant?
What are the PCI DSS requirements?
What are payment cards?
What is payment card data?
What is cardholder data?
What is sensitive authentication data?...
8 Comments
Filed in: Cloud Servers, Filed in: Cloud Sites
Rackspace has data centers located across the globe to better serve you, grouped into regions according to their locations. Regions are referred to by the three-letter codes of nearby airports, like DFW for Dallas/Fort Worth and...
0 Comments
Filed in: Cloud Servers, Filed in: Cloud Sites, Filed in: Cloud Files

Web Servers

Please refer to our Acceptable Use Policy for details on what content can be hosted with us.
0 Comments
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Apache

You can change the default index file for your site defaulted to Windows/IIS by using a web.config file with the following:

<configuration>
<system.webServer>
<defaultDocument>
<...
0 Comments
Filed in: Cloud Sites
If you would like to add an additional extension or change the mimetype for an extension, please always use the following code:
<configuration>
<system.webServer>
<staticContent>
<remove...
0 Comments
Filed in: Cloud Sites
Some web sites dynamically download and display data from a remote site by using an fopen() call with a URL specified. This is highly inefficient and leads to large consumption of Compute Cycles. To resolve this, set up a simple...
1 Comments
Filed in: Cloud Servers
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
2 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
4 Comments
Filed in: Cloud Sites

Email & Apps

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
0 Comments
Filed in: Cloud Sites