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Providing a Solid Framework of Support and Service to Help you Better Serve Your Customers
Businesses work with us because they trust us—with their customers, their partners and, ultimately, their reputations. That’s why our...
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Filed in: Cloud Hosting
At Rackspace, we strive to provide each and every one of our customers with extraordinary service, day in and day out. Known as Fanatical Support®, this commitment to service is the foundation of our strong relationships with our...
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Filed in: Cloud Hosting
Rafat Shaheen, Senior IT Strategist, Enterprise Cloud Solutions
Introduction
More than ever before, Enterprise IT must be a strategic partner to the business. By focusing more on innovation and less on operations, the IT...
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John Engates, Rackspace Chief Technology Officer, discusses the potential of Hybrid Cloud with Forrester's James Staten.





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Time to re-evaluate compute performance due to growth or changing business needs? Today, there are more benefits to utilizing a cloud environment than just saving money. More importantly, you’re not on your own. Rackspace® offers...
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Filed in: Cloud Hosting
Introduction
As you evaluate the computing landscape at your company, you’ve probably become used to calculating the total cost of ownership (TCO) of computing assets based on buying and owning a piece of hardware or software....
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Filed in: Cloud Hosting
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Hello and welcome to the...
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Filed in: Cloud Sites
Cloud DNS Overview
Our existing DNS infrastructure is a Globally Distributed Anycast Network. Rackspace currently has DNS servers located in Texas, Virginia, and London. Within each datacenter, we have our nameservers split up so...
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Filed in: Cloud Servers
The Internet continues to grow exponentially on a daily basis. This growing demand gives rise to the need to think carefully about how web scale applications are written so that they will work properly under challenging workloads...
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Filed in: Cloud Hosting
The following is a list of differences between a traditional hosting site and one from Cloud Sites
More than one server serves a specific website's request. This is because the load balancing capability is made available to all...
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Filed in: Cloud Sites

Load Balancing

Survey questions and responses from the 2013 Cloud Survey commissioned by Rackspace Hosting and conducted by Vanson Bourne are listed below. This study investigated the use of different types of clouds – public, private and...
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Filed in: Cloud Hosting
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Download this webinar to join Jaret Chiles, Architect with the Rackspace Enterprise Cloud Solutions team, as he discusses how to move your conversation from "why should we use cloud" to "how do we implement cloud". Jaret covers...
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Sharepoint

Rackspace Storage App supports the dragging of files into containers. After you have navigated to a container inside the app, the page displays a drop zone into which you can drag files (as shown in the following figure). Any...
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Filed in: Sharepoint

Scaling and High Availability

A Closer Look at Ecommerce Reference Architectures
Mahesh Gandhe, Sr. Solutions Manager for Ecommerce and SaaS/ISVR.J. Rowntree, Commerce Channel Manager John Engates, Chief Technology Officer
Abstract
Magento offers flexible,...
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Account Services

This video will take you step by step in regards to how to close your Rackspace Cloud account.
Please note upon opting to close your Cloud Account, all services/products are terminated such as Cloud Servers, Block Storage, Cloud...
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Filed in: Cloud Hosting
Getting Fanatical Support for your Rackspace services is now easier than ever!
If you have a quick question and need an immediate response, call our Support number or use Live Chat to connect with a Racker who can assist you...
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Filed in: Cloud Servers
Please click here to view The Rackspace Cloud Terms of Service. 
Please click here to view the Mail Hosting Services Terms of Service.
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Filed in: Email & Apps, Filed in: Email Archiving, Filed in: Cloud Drive, Filed in: Exchange, Filed in: Rackspace Email, Filed in: Sharepoint, Filed in: Cloud Hosting, Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Rackspace Private Cloud, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: RackConnect

FTP

In order to protect the performance of the Rackspace Cloud Sites shared platform and to serve a large user base, the maximum number of client connections allowed for a single FTP user is ten (10).
You might have run afoul of this...
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Filed in: Cloud Sites

- Getting Started -

This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials - Creating a New...
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Filed in: Cloud Servers
Product / Service
Dedicated
Cloud Managed Operations Service Level
Cloud Managed Infrastructure Service Level

Support Level


Dedicated hosting includes unlimited Fanatical Support for all supported products, services, and...
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Filed in: Cloud Servers
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Hello and welcome to the...
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Filed in: Cloud Sites

Linux and PHP

The Rackspace Cloud Sites product used to give customers the ability to set up a hosting environment in which customers serve Windows/IIS applications from a Linux/PHP based site and vice versa. Cloud Sites removed this ability...
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Filed in: Cloud Sites

IIS and ASP.NET

The Rackspace Cloud Sites product used to give customers the ability to set up a hosting environment in which customers serve Windows/IIS applications from a Linux/PHP based site and vice versa. Cloud Sites removed this ability...
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Filed in: Cloud Sites

Linux IPTables

Preface
Beginning Server Size
Creating your first User
Creating your Groups
Setting Up SSH On your Server
Setting up your SSH Key
Setting Up your Initial Firewall
Setting Up your sudoers file
Setting Up Fail2Ban
Preforming a...
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Filed in: Cloud Servers

SSH

Preface
Beginning Server Size
Creating your first User
Creating your Groups
Setting Up SSH On your Server
Setting up your SSH Key
Setting Up your Initial Firewall
Setting Up your sudoers file
Setting Up Fail2Ban
Preforming a...
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Filed in: Cloud Servers

Linux Tools

Preface
Beginning Server Size
Creating your first User
Creating your Groups
Setting Up SSH On your Server
Setting up your SSH Key
Setting Up your Initial Firewall
Setting Up your sudoers file
Setting Up Fail2Ban
Preforming a...
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Filed in: Cloud Servers

Web Servers

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel or by navigating to manage....
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Filed in: Cloud Sites

DNS


Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
This guide will introduce...
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Filed in: Cloud Sites
Table of Contents
General
What is a domain name system (DNS)?What types of customers/accounts have access to Cloud DNS?Where can I find the Cloud DNS API documentation?
 
Billing and Usage
How much does this service cost?
 ...
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Filed in: Cloud Hosting

The Domain Name System is essentially the phonebook for the Internet. It manages the relationships between IP addresses (the phone numbers), and domains (individuals and corporations). All domains and their components, such as...
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Filed in: Cloud Servers
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Filed in: Cloud Sites

SSL

Updating your existing SSL Certificate is a quick and simple process. Whether your SSL Certificate is expiring or you are simply needing to change to a new SSL Certificate, you can follow these instructions to get your SSL...
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Filed in: Cloud Sites