billing


Billing

You can use the Rackspace CSV-formatted invoice to filter and manipulate your billing data. We provide three pivot tables (linked below) to help our customers find the information you need.

View billing data in pivot tables

You...
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Filed in: Cloud Servers
Your monthly Rackspace Cloud account invoice includes account and billing information, payment information, tax information, and summaries of your service, promotions, and discounts. This article provides a detailed description...
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Filed in: Cloud Servers
Get quick answers to common questions about Rackspace Cloud Billing.

General

How am I billed for Rackspace services?
How can I estimate my monthly bill?
Can I pay in advance?

Account information
How do I view my...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Sites, Filed in: Cloud Monitoring, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Queues
As of September 2013, a sub-set of customer accounts were not being billed for actual usage in comparison to their pre-selected MSSQL storage allocations. As a result, some accounts have been identified as consuming MSSQL usage...
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Filed in: Cloud Sites
A consortium of payment card providers maintains a set of standards used to protect cardholder data. The standard which defines the measures to be taken for compliance is titled the Payment Card Industry (PCI) Data Security...
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Filed in: Cloud Hosting

Cloud Office

To view unpaid invoices for your Cloud Office account, log in to the control panel and perform the following steps:

Note: These steps are for customers who are billed automatically.  If you are emailed an invoice, please follow...
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Use the Company Information section of the Cloud Office Control Panel to manage company information, billing, and services.


When needed, you can change your company phone number, address, credit card information, and contacts....
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Account Services

Rackspace introduced the concept of charging customers only for the bandwidth that they actually use in a given period. Other providers use what is commonly referred to as the 95th percentile method. This method takes readings of...
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The following permissions matrix displays specific capabilities for the roles in Billing and Payment Services.  Related Knowledge Center ArticlesAs of April 8, 2014CAPABILITYROLEDESCRIPTION ObserverAdmin BILLING SERVICESList...
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Filed in: Cloud Hosting
This article provides an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for your...
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Filed in: Cloud Servers
You can change your credit card and billing information in the Cloud Control Panel.

Access billing information from the Cloud Sites Control Panel:

In the left navigation menu, click Your Account
Click Billing
You are...
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We do not charge for incoming bandwidth or for intraserver communication using a datacenter's backend network (ServiceNet). Outbound bandwidth charges vary according to the products you use. Review the linked areas below for...
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Yes, Cloud Sites has a billing section that has a historical view of all past invoices and payments. If billing for your account has failed, you will see a message as soon as you log in that there has been an issue billing your...
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Filed in: Cloud Sites
When you sign up for products under the Managed Infrastructure, Managed Operations SysOPs, or Managed Operations DevOps Automation service levels, your credit card is charged a US $1.00 authorization charge to confirm it is an...
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Filed in: Cloud Files

Uncategorized

This first guide will help familiarize you with the Rackspace Cloud Control Panel. 

 

Back to the First 48 Guide Page

Forward to  the Building Your Cloud Inventory Guide Page
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Filed in: Cloud Servers
This article provides an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for your...
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Filed in: Cloud Servers
If you do not have a VAT ID number, or choose not to supply one, Rackspace will apply the appropriate tax handling to your invoice. It is in your best interest to supply your VAT ID number because the tax handling for a...
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Filed in: Cloud Files
Yes, international credit cards are accepted. The Rackspace Cloud will honor Visa, MasterCard, and American Express.
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Filed in: Cloud Files

- Getting Started -

This article provides an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for your...
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Filed in: Cloud Servers