billing


Billing

Your monthly Rackspace Cloud account invoice includes account and billing information, payment information, tax information, and summaries of your service, promotions, and discounts. This article provides a detailed description...
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Filed in: Cloud Servers

How am I billed for Rackspace services?
How can I estimate my monthly bill?
Why am I still being billed?  I never used the services.
I don’t agree with my bill.  How can I view usage?
I don’t agree with my bill.  How can I get a...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Queues
As of September 2013, a sub-set of customer accounts were not being billed for actual usage in comparison to their pre-selected MSSQL storage allocations. As a result, some accounts have been identified as consuming MSSQL usage...
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Filed in: Cloud Sites
A consortium of payment card providers maintains a set of standards used to protect cardholder data. The standard which defines the measures to be taken for compliance is titled the Payment Card Industry (PCI) Data Security...
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Filed in: Cloud Hosting

Email & Apps

To view unpaid invoices, log into the control panel, and perform the following steps:
Note: These steps are for customers that are billed automatically.  If you are emailed an invoice, please follow the instructions written in...
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Filed in: Email & Apps
Company Information
Use the following tools to manage your company information in the Email & Apps Control Panel.

When needed, you can change your company phone number, address, credit card, and contacts. Company contacts...
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Filed in: Email & Apps

Account Services

Rackspace introduced the concept of charging customers only for the bandwidth that they actually use in a given period. Other providers use what is commonly referred to as the 95th percentile method. This method takes readings of...
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Filed in: Cloud Hosting
The following permissions matrix displays specific capabilities for the roles in Billing and Payment Services. 
Related Knowledge Center Articles
As of April 8, 2014
CAPABILITY
ROLE
DESCRIPTION
 

Observer


Admin


 


BILLING...
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Filed in: Cloud Hosting
This article provides you with an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for...
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Filed in: Cloud Servers
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Filed in: Cloud Files
We do not charge for incoming bandwidth or for intraserver communication using a datacenter's backend network (ServiceNet). Outbound bandwidth charges vary according to the products you use. Review the linked areas below for...
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Filed in: Cloud Files
Yes, Cloud Sites has a billing section that has a historical view of all past invoices and payments. If billing for your account has failed, you will see a message as soon as you log in that there has been an issue billing your...
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Filed in: Cloud Sites
Your credit card will first be charged when you sign up for your account. After 30 days have elapsed, you will then be billed for the next month of service. The exact amount may vary as it is based on recurring charges in...
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Filed in: Cloud Files

Uncategorized

This first guide will help familiarize you with the Rackspace Cloud Control Panel. 
 
Back to the First 48 Guide Page
On to Guide 2 - Building Your Cloud Inventory
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This article provides you with an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for...
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Filed in: Cloud Servers
If you do not have a VAT ID number, or choose not to supply one, Rackspace will apply the appropriate tax handling to your invoice. It is in your best interest to supply your VAT ID number because the tax handling for a...
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Filed in: Cloud Files
Yes, international credit cards are accepted. The Rackspace Cloud will honor Visa, MasterCard, and American Express.
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Filed in: Cloud Files

- Getting Started -

This article provides you with an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for...
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Filed in: Cloud Servers