FAQ


FAQ

Cloud Big Data is part of the Rackspace Cloud, and your use of it through the API is billed according to the pricing schedule at http://www.rackspace.com/cloud/big-data/pricing/. Cloud Servers is also part of the Rackspace Cloud...
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Filed in: Cloud Big Data
Cloud Images
Where is the documentation?
What is Cloud Images and how does it relate to Glance?
What does Cloud Images expose, exactly?
Why are the Glance operations being exposed?
What kind of new functionality can be accessed...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images
Yes. We offer different types of discounts based on usage. Please see the Cloud Servers discounts page for details.
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Filed in: Cloud Servers
What is the cost to opt in to RBAC?
RBAC is a free feature that is available to selected open cloud services with an API.
Can a customer opt out of RBAC?
Customers can opt out by simply removing the account users.  
Is RBAC...
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Filed in: Cloud Hosting
APPLIES TO: RackConnect v2.0
Does RackConnect support cloud servers that are part of a Cloud Network?
RackConnect support for Cloud Networks is available as of January 16, 2013.
IMPORTANT: Can I attach/detach a Cloud Network on a...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
What are RackConnect Automation Features?
The RackConnect Automation Features are three (3) Automation Features that were not initially available to customers that upgraded from RackConnect 1.0, but...
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Filed in: RackConnect
It is not currently possible to use next generation Images (snapshots) created in one region to spin up Cloud Servers in a different region.  We expect this functionality to be available in late 2013.
Due to the limitation above...
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Filed in: RackConnect
IMPORTANT: This article only applies to RackConnect customers that were upgraded from RackConnect 1.0!  If your RackConnect account was not originally configured with RackConnect 1.0 before being upgraded, then please disregard...
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Filed in: RackConnect
Most areas of our data centers have access to our “ServiceNet” in which a customer can connect privately to our Cloud Files infrastructure without traversing the public network (provided the cloud files are in the same DC as the...
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Filed in: RackConnect
Yes - RackConnect connects your Cloud private network as an additional interface on your firewall; therefore it will allow you to connect to a firewall that has multiple segments set up provided that there are enough available...
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Filed in: RackConnect
Customer-owned Active Directory domains can be extended over RackConnect. This includes Active Directory Domain Controllers in your Dedicated environment or in your Cloud environment.
If you are planning to deploy Domain...
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Filed in: RackConnect
Unfortunately our Cloud does not allow for additional IP addresses on the private interface. The best work-around for hosting multiple SSL sites would be to host each site on a separate Cloud Server, or utilize PAT (Port Address...
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Filed in: RackConnect
Utilizing CLB can be a great solution. The key is to clearly understand the use cases for this configuration. CLB works best when all servers to be load balanced reside in the Cloud. If dedicated servers need to be load balanced...
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Filed in: RackConnect
Snapshots taken of a server before the Cloud sccount was set up with RackConnect should not pose a significant problem after the account is set up with RackConnect. However, a problem can occur if the network stack has been...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
This document outlines recommendations and cautions based on customer feedback with RackConnect.
Recommendations
Use RackConnect Network Policies to make changes to network access for your Cloud...
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Filed in: RackConnect
On Friday Nov 2nd, 2012 Rackspace enabled our final set of images allowing 88% to 90% of our first generation servers to be eligible for a snapshot migration to a Next Gen Server.   Approximately 130,000 to 135,000 first...
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Filed in: RackConnect
There will not be an automated migration process available upon launch, but we anticipate that one will be made available in the coming months.
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Filed in: RackConnect
You can view the public IP address of your RackConnect Cloud Server in the following places:
In the RackConnect Management Interface of the MyRackspace portal, view the IP address on the Overview tab for the server.
You can...
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Filed in: RackConnect
Rackspace Private Cloud Software v 4.0 deployed through a series of bash scripts in the following stages:
Install Chef server on a node in the environment.
Download the latest cookbooks to the Chef server.
Install chef-client on...
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Yes. For information, go to http://www.rackspace.co.uk/cloud/managed.
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You can contact the Managed Operations team via direct chat, a phone call to 1-877-934-0407, or by submitting a ticket online. There are links to all of these options on the Control Panel.
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Yes, the same way you are currently able to link your Managed Hosting accounts and your cloud accounts.
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The Managed Operations team will assist you in determining if a migration is needed. If it is, the Managed Operations team will work with the Rackspace Professional Services team on the migration, or they can recommend a...
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If you want Managed Operations Service Level support for a server that is in your current Managed Infrastructure account, you must migrate that server to a new server within a Managed Operations account. This migration is...
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Because the Managed Operations is offered at the account level, every cloud product in the account receives the Managed Operations. Therefore, if you want to have some cloud servers that do not have a Managed Operations and some...
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Rackspace Cloud Backup is a file-level storage option for Cloud Servers. It allows you to configure backups through the Control Panel and choose to back up a particular folder or file with the frequency that works best for you....
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No, your server is not backed up until you configure and schedule backups. You have the following options for backing up your server:
Cloud Server images — Create and restore images via our Cloud Control Panel or API.
Rackspace...
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No. The Managed Infrastructure and Managed Operations Service Level teams will not troubleshoot your code or programs.
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Not at this time. However, if you notice issues or have questions about capacity, the Managed Operations team will work with you and recommend solutions.
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Please see our Cloud Servers Pricing Page for full pricing details.
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Cloud Servers with a Managed Operations Service Level include access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team will support your servers from the OS up through the application...
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Cloud Servers with a Managed Operations Service Level extends the enhanced managed support level from our Managed Hosting offering into our Cloud offering. The Managed Operations Service Level provides an additional level of...
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For technically savvy users, here are some details on how your files are encrypted.
Files are encrypted prior to uploading them using 256-bit AES. AES is an industry (and government) standard and is one of the most well studied...
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Filed in: Cloud Drive
The cache directory is where files are stored during background upload and after upload for quick access should you need to open the file from the network drive. You may want to change the default location of the cache directory...
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Filed in: Cloud Drive
The default location of the configuration file varies by platform. Jungle Disk will also attempt to load the configuration file out of the application directory (if present). This allows you to install multiple copies with...
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Filed in: Cloud Drive
Sometimes the backup time estimates seem like a surprisingly long amount of time - hours, days, or even weeks. This article will help explain possible reasons for the long backup time and steps you can take to reduce it if needed...
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Filed in: Cloud Drive
Rackspace sends ALL used compute/storage/network/drives (e-waste) to a certified electronics refurbisher that is under contract with Rackspace. This insures that all assets are securely and responsibly processed. We are working...
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Filed in: Cloud Hosting
Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers
You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers

Server Images

Cloud Images
Where is the documentation?
What is Cloud Images and how does it relate to Glance?
What does Cloud Images expose, exactly?
Why are the Glance operations being exposed?
What kind of new functionality can be accessed...
0 Comments
Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images
You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers

- Getting Started -

Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers

File Transfers and File Sharing

Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers

Resizing

You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers

Server Migration

You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers

Linux Tools

You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers

Windows Tools

You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers

MySQL

You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers

Version Control Systems

You have just learned how to restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known configuration or rapidly deploy additional Cloud Servers. This...
14 Comments
Filed in: Cloud Servers