What are RackConnect Automation Features?
The RackConnect Automation Features are three (3) Automation Features that were not initially available to customers that upgraded from RackConnect 1.0, but that have always been enabled...
It is not currently possible to use next generation Images (snapshots) created in one region to spin up Cloud Servers in a different region. We expect this functionality to be available in Q1 2013.
Due to the limitation above,...
IMPORTANT: This article only applies to RackConnect customers that were upgraded from RackConnect 1.0! If your RackConnect account was not originally configured with RackConnect 1.0 before being upgraded, then please disregard...
Most areas of our data centers have access to our “ServiceNet” in which a customer can connect privately to our Cloud Files infrastructure without traversing the public network (provided the cloud files are in the same DC as the...
Yes - RackConnect connects your Cloud private network as an additional interface on your firewall; therefore it will allow you to connect to a firewall that has multiple segments set up provided that there are enough available...
Customer-owned Active Directory domains can be extended over RackConnect. This includes Active Directory Domain Controllers in your Dedicated environment or in your Cloud environment.
If you are planning to deploy Domain...
Unfortunately our Cloud does not allow for additional IP addresses on the private interface. The best work-around for hosting multiple SSL sites would be to host each site on a separate Cloud Server, or utilize PAT (Port Address...
Utilizing CLB can be a great solution. The key is to clearly understand the use cases for this configuration. CLB works best when all servers to be load balanced reside in the Cloud. If dedicated servers need to be load balanced...
Snapshots taken of a server before the Cloud Account was RackConnected should not pose a significant problem once the account is RackConnected. The exception to this rule would be if the network stack has been modified or IP...
This document outlines recommendations and cautions based on customer feedback with RackConnect.
Recommendations
Use RackConnect Network Policies to make changes to network access for your Cloud Servers
When you need to open port...
On Friday Nov 2nd, 2012 Rackspace enabled our final set of images allowing 88% to 90% of our first generation servers to be eligible for a snapshot migration to a Next Gen Server. Approximately 130,000 to 135,000 first...
You can view the correct IP of your RackConnect Cloud Server in 2 places:
Access the Overview tab for the Cloud Server in the RackConnect Management Interface in the MyRackspace portal.
You can retrieve the correct IP through the...
Increased Cloud Server build performance, API responsiveness, and access to a future suite of Cloud products are all key benefits of Next Generation Cloud Servers.
Rackspace Private Cloud Software v 3.0 introduces OpenCenter, a deployment and management framework that enables users to quickly deploy an OpenStack cluster configured according to the recommendations of Rackspace OpenStack...
You can contact the Managed Service team via direct chat, a phone call to 1-800-926-4141, or by submitting a ticket online. There are links to all of these options on the Control Panel.
The Managed Service team will assist you in determining if a migration is needed. If it is, the Managed Service team will work with the Rackspace Professional Services Team on the migration or can recommend a Rackspace Partner....
If you decide you want managed service for a server in your current (unmanaged) account, you will need to migrate that server to a new server within a managed service level account. The migration is necessary in order for the...
Since the managed service is offered at the account level, every cloud product in the account receives the managed service level. Therefore, if you want to have some cloud servers that do not have managed service and some that do...
Expanded image backups allow you to retain up to 14 daily backups (in the form of snapshots), along with 1 weekly backup (also in the form of a snapshot). All backups will be stored on your Cloud Files account at a cost of 10¢/GB...
Rackspace Cloud Backup is the file-level storage option included with Cloud Servers with a managed service level. It allows you to configure backups through the Control Panel and choose to back up a particular folder or file with...
No, your Cloud Server does not get backed up until you configure and schedule backups. You have two options:
Cloud Server images — Learn about creating and restoring images via our Cloud Control Panel or API.
Not at this time. However, if you notice issues or have questions about capacity, the managed service level team will work with you and recommend solutions.
The account fee will not be prorated. The service fee, however, is a utility fee and you will only be charged for the amount of time your server is active.
The account fee covers the administration of your managed service level account and the service fee covers the support team and the services they provide.
Upon the creation of a Cloud Server account with managed service, a flat monthly account fee of $100 will be assessed when at least one server on the account is active/used during that month. There is no limit to the number of...
Cloud Servers with a managed service level includes access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team will support your servers from the OS up through the application stack of MS...
Cloud Servers with a managed service level extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of support that includes monitoring, OS and...
For technically savvy users, here are some details on how your files are encrypted.
Files are encrypted prior to uploading them using 256-bit AES. AES is an industry (and government) standard and is one of the most well studied...
The cache directory is where files are stored during background upload and after upload for quick access should you need to open the file from the network drive. You may want to change the default location of the cache directory...
The default location of the configuration file varies by platform. Jungle Disk will also attempt to load the configuration file out of the application directory (if present). This allows you to install multiple copies with...
Sometimes the backup time estimates seem like a surprisingly long amount of time - hours, days, or even weeks. This article will help explain possible reasons for the long backup time and steps you can take to reduce it if needed...
Rackspace sends ALL used compute/storage/network/drives (e-waste) to a certified electronics refurbisher that is under contract with Rackspace. This insures that all assets are securely and responsibly processed. We are working...
Next Generation Cloud Servers: Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...
Next Generation Cloud Servers: Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
Next Generation Cloud Servers: Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...
You have just learned how to enable Scheduled Imaging, create On-Demand snapshots, and Restore servers from an image. These images are ideal for use as templates or "gold images", so that you can easily restore to a known...