Cloud Office


Cloud Office

To cancel a Cloud Office email or SharePoint account, log in to the Cloud Office Control Panel and perform the following steps:

In the top-right corner of the window, click the down arrow next to your account number.
From the...
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As an administrator you have the ability to manage your Google Apps directory. The Google Apps directory holds all the basic information for the users on the domain. This information includes names, email addresses, and phone...
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Your Domain Name System (DNS) is the GPS of your domain. It dictates where your email is routed, and where user’s browsers go when they type your website’s URL in their browser. It can also host your subdomains, CNAMEs, and SPF...
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Google groups provide an open group communication area that can easily be referenced and linked for later discussion. When Google groups are used to share knowledge that is common to the entire group, email traffic is minimized...
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Google groups provide an open team communication area that can easily be referenced and linked for later discussion. When Google groups are used to share knowledge that is common to the entire group, email traffic is minimized...
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To Update Your Billing Information:

Go to https://googleapps.rackspace.com/account.
Sign in with admin credentials to authorize changes to your account.
Enter in your updated credit card and billing information.
Click Update...
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Note: If you do not currently have an existing Google account, but would like to use Google Apps for Work at Rackspace, follow the instructions at this article: How to sign up with Google Apps for Work at Rackspace.

To begin...
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Google Apps for Work at Rackspace is a suite of Google web-based applications—Gmail, Calendar, Hangout, and Drive—designed to increase and improve collaboration and productivity. This makes it easier for Rackspace customers to...
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Sending email to many recipients is a common practice of spammers. As a result, most mail providers have strict rules regarding mail content sent to many recipients. It can be difficult to distinguish your email from typical mass...
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Filed in: Rackspace Email, Filed in: Exchange
Sending person-to-person email is an integral part of our daily activities, but it’s getting harder to ensure that the mail you send gets to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
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Filed in: Rackspace Email, Filed in: Exchange
This article presents details on using Skype for Business meetings with Hosted Skype for Business at Rackspace. You can schedule meetings, manage participants, and record meetings.

Schedule a meeting
Set up meeting permissions...
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Use the navigation options outlined below to find users, save contact information and verify availability.

Locate a person
Create a contact
View a contact card
Create a group
Expand IM covnersations with audio, video,...
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When you use Hosted Skype for Business at Rackspace, you can make and answer audio calls through the application.

Set up your audio device
Make an audio call
Answer an audio call
Set up your audio device

Before you use Skype...
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Hosted Microsoft Lync is a unified communications tool that offers secure instant Mmessaging, video chat, file transfer, and presence to users from desktop and mobile devices. It is available as an add-on for Rackspace Hosted...
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When you use Hosted Microsoft Skype for Business at Rackspace, you can use the Sharing feature to share your desktop, whiteboard, or another program. This is a feature of Microsoft Skype for Business Enterprise licensing, which...
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When you use Hosted Microsoft Skype for Business at Rackspace, you can make and answer video calls through the application.

Set up your video device
Start a video call
Start a video conference
Answer a video call
Invite...
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Rackspace provides a self-service help tool to assist you and your users with setting up mobile devices, email clients, and Skype for Business. You can log in to the help tool at emailhelp.rackspace.com with your email address...
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Filed in: Rackspace Email, Filed in: Exchange
Hosted Skype for Business offers two license options, the standard Skype for Business license and the Enterprise Skype for Business license. The following table provides a comparison of the features supported by each license. For...
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To set up your email hosted by Rackspace on either your desktop email client (like Outlook or Mac Mail) or on your mobile device, you can perform the configuration with the help of our Email Help Tool or you can enter the...
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Filed in: Rackspace Email, Filed in: Exchange
To complete the configuration of your Rackspace Email, your hosted implementation of Microsoft Exchange, or your hosted implementation of Microsoft Skype for Business, you must set up DNS records. If incorrect DNS settings are...
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This article provides step by step information using your Active Directory to sync using Rackspace Directory Sync and Rackspace Hosted Email. It provides instructions for creating new email addresses, distribution lists, and...
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Hosted Skype for Business is a unified communications tool that offers secure instant messaging, video chat, file transfer, and presence to users from desktop and mobile devices. It is available as an add-on for Rackspace Hosted...
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Skype for Business clients are available for multiple platforms. Select the platform that is right for you.

Desktop clients

Following are the available clients for Microsoft Windows and Mac OS X systems.

Microsoft Windows

If...
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When Skype for Business is activated for a user in the Rackspace User Control Panel, it automatically turns the Skype for Business functionality on in Rackspace Hosted Exchange 2013. This article describes how to work with Skype...
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You can send an email to everyone on your domain. To email everyone, log into the control panel, and perform the following steps:

From the Go to section menu and select Domains.
In the Tools section, click the Email Everyone...
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You can send an email to everyone on your domain. To email everyone, log into the control panel, and perform the following steps:

Mouse over the Go to section drop-down menu and select Domains.
In the Tools section, click the...
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You can use the Tools section of the Cloud Office control panel to configure various domain-wide settings and tools.

 



The article below provide instructions for using these settings and tools:

Split Domain RoutingEmail...
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Manage Domains

Use the following domain management tools on the Cloud Office Control Panel.



The following articles provide instructions for performing these tasks:

Add domainDomain aliasesDNS settingsEmail archivingGlobal...
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To add a domain, log in to the Cloud Office control panel, and perform the following steps:

From the Go to section menu, select Domains.
In the Manage section, click Add Domain.
If you have already purchased the domain, enter...
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Resellers can create domain aliases for their customers. If you are a direct customer, however, and you want to create a domain alias, please contact the Rackspace support team. Direct customers can still view the aliases that...
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Archiving collects and stores both external and internal incoming and outgoing email, including attachments. This data can be accessed for search and review by the administrator of the account and by administrator-designated...
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You can control how users access services and check their email, such as requiring SSL or disabling POP or IMAP.

To adjust access rights for an entire domain:

Log in to the Cloud Office control panel.
From the Go to section...
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You use the Domains section of the Cloud Office Control Panel to easily manage self-service migration, DNS settings, spam filtering rules, access rights, disclaimers, and archiving.

Manage Domains

From the Manage Domains...
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Filed in: Rackspace Email, Filed in: Exchange
The SharePoint service provides 250 MB of storage at no charge. When you are ready to upgrade, you can do so in 1 GB increments in your control panel.

To upgrade SharePoint storage, log in to the control panel, and perform the...
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Filed in: Sharepoint
To add mailboxes, storage, or other add-ons to your email hosting, log in to the Cloud Office Control Panel, and complete the following steps:

At the top of the page, click My Account at.
In the Upgrade section, click Email...
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Filed in: Rackspace Email, Filed in: Exchange
You can use the Cloud Office Control Panel to upgrade any Cloud Office service such as mailboxes, storage, and domains.



The following articles provide instructions for upgrading your Email Hosting and SharePoint applications...
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Filed in: Rackspace Email, Filed in: Exchange
From the Administrators section of the control panel, you can manage your administrators' access and activity.



You can add multiple administrators with varying degrees of account access. There are Super, Standard, and Limited...
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Filed in: Rackspace Email, Filed in: Exchange, Filed in: Sharepoint
The Rackspace Email API provides most of the functions of the control panel through a REST-based web API. Whether you are adding a new customer account (for resellers), adding mailboxes, or using any of the other supported...
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The Service Summary page contains detailed information about the services on your account.  You can cancel services on a per domain basis, if needed. If you want to downgrade a service, contact Support.

To cancel a service, log...
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To view unpaid invoices for your Cloud Office account, log in to the control panel and perform the following steps:

Note: These steps are for customers who are billed automatically.  If you are emailed an invoice, please follow...
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To view past invoices for your Cloud Office account, log into the control panel, and perform the following steps:

At the top of the page, click My Account at the top of the page.
In the Company Information section, click...
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Filed in: Rackspace Email, Filed in: Exchange
A company contact is different from an account administrator. A company contact might or might not have administrative access to the control panel. Unlike an account administrator, a secondary contact might receive billing and...
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On the Edit General Information page, you can change your company phone number, address, and billing information.

To edit your company information, log in to the Cloud Office control panel, and perform the following steps:

At...
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Use the Company Information section of the Cloud Office Control Panel to manage company information, billing, and services.


When needed, you can change your company phone number, address, credit card information, and contacts....
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Filed in: Rackspace Email, Filed in: Exchange
You use the My Account section of the Cloud Office Control Panel to directly update and manage your account, including billing info, company contacts, administrators, upgrades, and cancellations.

Company and billing details...
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Filed in: Rackspace Email, Filed in: Exchange
The Cloud Office Control Panel is an easy-to-use, unified tool that you can use to easily manage your mailboxes, applications, and Cloud Office account.

Account administration - You can modify contact or billing information,...
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Filed in: Rackspace Email, Filed in: Exchange
This article provides information about a known issue with Apple Mail and IMAP configurations, referred to as nested folders.  When Nested Folders occur, users will see multiple child subfolders labeled INBOX underneath the main...
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Filed in: Rackspace Email
Although it is common to set up email clients such as Outlook after a migration, Rackspace mailboxes can be accessed at any time after they are created.  Accessing the mailbox does not interrupt a migration in process.Users who...
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When you are migrating email to Rackspace, all email might not be migrated over to the new Rackpace mailboxes after the first migration pass.  This incomplete migration usually occurs during the Switch Over phase when changing MX...
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When you migrate your email from Google, it is important to note that Google email does not use sub-folders.  Instead, Google categorizes email by using "labels."  As a result, some migration services must convert the Google...
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When performing an email migration, some customers might need to restrict access to a defined set of IP addresses, typically for security reasons.  This article provides the range of IP addresses from which our MigrationWiz tool...
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Accurately determining how much time it takes to migrate email data to Rackspace is difficult because of several factors, including system load, bandwidth, average item size, and source or destination bottlenecks. Migrations of...
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POP email is typically stored locally on a computer and removed from the mail server after being downloaded by the client.  In many cases, this data cannot be migrated with our migration tool when it does not exist on your source...
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This article will provide you with instructions on migrating Public Foder data via Outlook 2010.  The process is grouped into two sections:  1) Export Public Folder items to .pst    2) Importing .pst into Public FolderPublic...
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POP email is typically stored locally on a computer and removed from the mail server after being downloaded by the client.  In many cases, this data cannot be migrated with our migration tool when it does not exist on your source...
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What is Forced MX Routing?

Typically used during an email migration to Rackspace, Forced MX Routing allows you to add your domain and all mailboxes to the Rackspace Email environment while still being able to send and receieve...
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Filed in: Rackspace Email
After completing an email migration to Rackspace, some iOS and Android users may experience issues in the way emails are sorted on their mobile devices.Specific BehaviorUsers may notice messages sorted in order from oldest to...
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Filed in: Cloud Office
POP email is typically stored locally on a computer and removed from the mail server after being downloaded by the client.  In many cases, this data cannot be migrated with our migration tool when it does not exist on your source...
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What types of environments can you migrate from?

We support migrations from Exchange Server 2003/2007/2010 (in-house and hosted), Google Apps/Gmail, GroupWise 7/8, Zimbra, Lotus Notes, POP, and IMAP

We have slow bandwidth and a...
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When migrating email to Rackspace Cloud Office, we utilize a tool called MigrationWiz.  Depending on which email platform you choose to migrate to, the items that are migrated by MigrationWiz may differ.  The following table...
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Terminal Services In A Hosted Exchange EnvironmentTerminal Services (Remote Desktop Services) provides a method for having multiple users access Outlook from one centrally managed server, the users connect to the server to access...
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We provide our customers with a Private Label version of MigrationWiz. This means that many features that are present in the Full Version of MigrationWiz are not readily available. You may use the Full Version if you choose to....
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Filed in: Exchange
TLS / SSL Encryption
Transport Layer Security (TLS) and its predecessor, Secure Socket Layer (SSL), are cryptographic protocols that provide security for communications over networks. TLS and SSL encrypt the segments of network...
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Learn more about Rackspace hosted email and hosted email archving solutions now.
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Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving
Benefits and Opportunities of Cloud-based Email ArchivingModern Business Lives in EmailEmail is a vital component of modern business, and today more than ever, your orders, quotes, correspondence with clients and suppliers can...
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Filed in: Cloud Office, Filed in: Email Archiving
Exploring the Differences Between Email Backup & Email Archiving

Many organizations are now required by business best practices, industry standards, and regulatory compliance requirements to maintain email data for extensive...
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IntroductIon: The Benefits — and Risks — of Business Email

For many companies today, email is the single most important communications tool their employees use. In fact, the typical employee spends 28% of his or her day doing...
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Systems Requirements

Functional level of domain controller and Active Directory

Windows Server 2008
Windows Server 2008 R2
Windows Server 2012 R1 & R2
Important notes:

The Directory Sync service must be installed...
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Filed in: Rackspace Email, Filed in: Exchange
This article provides information for domain administrators working with Rackspace Directory Sync. Included is information on how Directory Sync works with Active Directory and local domains to sync to Rackspace Hosted Email....
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Filed in: Cloud Office
The following steps are required to setup an IMAP account on a Windows Mobile phone.1. Locate the Settings options from within your application menu2. Select Email + Accounts3.  Select Add an Account4. Select Other Account5....
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Filed in: Rackspace Email
The Cloud Office Administrative role (administrator), the role of a user who has no administrative privileges (email user), and the role the Rackspace Support team have distinct responsibilities.

How does Fanatical Support for...
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Filed in: Rackspace Email, Filed in: Exchange
CUSTOMER'S BUSINESS: Web-based, commercial lending workflow software CHALLENGES: Decrease time spent managing Exchange and find a solution for team collaborationRACKSPACE SOLUTION: Hosted Microsoft® Exchange with SharePoint®...
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CUSTOMER'S BUSINESS: Design and develop embedded software productsCHALLENGES: Determining the best way to handle email management for a new business ventureRACKSPACE SOLUTION: Exchange Hybrid to combine Rackspace Email and...
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Filed in: Exchange
This article provides links to instructions for setting up email clients and mobile devices for your Microsoft Exchange email account.

Help Tool

Our Help Tool can guide you through the setup process, providing instructions for...
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Filed in: Exchange
Welcome to Rackspace Cloud Office Control Panel! After you sign up for Microsoft Exchanges services through Rackspace, the first thing you'll want to do is log in to your Cloud Office Control Panel. This article provides a brief...
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Filed in: Exchange
The following article will show you how to add a single Microsoft Exchange mailbox, or multiple Exchange boxes using a .CSV file. Let's take a look at the steps to get you going:  Log in to the control panel at cp.rackspace.com...
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Filed in: Exchange
The following article will demonstrate how to create a Contact with Microsoft Exchange. A Contact can be used to create an alias that will forward to a mailbox hosted outside of your domain like Gmail or Yahoo. Let's take a look...
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Filed in: Exchange
The following article will demonstrate how to setup a Distribution List with Microsoft Exchange. A Distribution List can be used to add members of your domain (and contacts) to one exclusive email address. When an email is sent...
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Filed in: Exchange
The following article will cover how to create an alias that can be used like a mailbox that will forward to another mailbox or to multiple mailboxes on a domain. Let's take a look at how to set this up: 1. First thing you'll...
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Filed in: Rackspace Email
Rackspace allows you to manage your DNS through our control panel while allowing you to keep your domain with your current hosting provider. Let's take a look at the following steps:Note: There is an annual fee of $5 for the...
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Filed in: Rackspace Email
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between Post Office...
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Filed in: Cloud Sites

Hosted Exchange

Sending email to many recipients is a common practice of spammers. As a result, most mail providers have strict rules regarding mail content sent to many recipients. It can be difficult to distinguish your email from typical mass...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Sending person-to-person email is an integral part of our daily activities, but it’s getting harder to ensure that the mail you send gets to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Learn more about Rackspace hosted email and hosted email archving solutions now.
0 Comments
Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving

Rackspace Email

Sending email to many recipients is a common practice of spammers. As a result, most mail providers have strict rules regarding mail content sent to many recipients. It can be difficult to distinguish your email from typical mass...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Sending person-to-person email is an integral part of our daily activities, but it’s getting harder to ensure that the mail you send gets to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Learn more about Rackspace hosted email and hosted email archving solutions now.
0 Comments
Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving

Archiving

Learn more about Rackspace hosted email and hosted email archving solutions now.
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Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving