Email & Apps


Email & Apps

Rackspace provides a self-service Help Tool to assist you and your users with setting up mobile devices, email clients, and Microsoft Lync. You can log in to the Help Tool at emailhelp.rackspace.com with your email address and...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
To set up your Exchange or Rackspace Email mailbox on either your desktop email client (like Outlook or Mac Mail) or on your mobile device, use our Email Help Tool below. This tool will guide you through the setup process from...
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Filed in: Rackspace Email, Filed in: Exchange
To complete the configuration of your hosted implementation of Microsoft Lync or Microsoft Exchange, or of your Rackspace Email, you must set up DNS records. If incorrect DNS settings are associated with your domain, you will...
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Filed in: Cloud Office
This article provides step by step information using your Active Directory to sync using Rackspace Directory Sync and Rackspace Hosted Email. It provides instructions for creating new email addresses, distribution lists, and...
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Filed in: Cloud Office
This article will configure an Hosted Exchange 2013 account on your Android device with autodiscover.
Prerequisite:
The administrator of your account will need to add an Lync 2013 license to your mailbox through the...
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Filed in: Cloud Office
This article will configure an Hosted Exchange 2013 account on your iOS device with autodiscover.
Prerequisite:
The administrator of your account will need to add an Lync 2013 license to your mailbox through the Administrative...
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Filed in: Cloud Office
This article will configure an Hosted Lync 2013 account on your Windows Mobile/RT device with autodiscover.
Prerequisite
The administrator of your account will need to add an Lync 2013 license to your mailbox through the...
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Filed in: Cloud Office
Use this Autodiscover to configure your Hosted Microsoft Lync 2013 account on your Mac OS X Desktop. 
Prerequisites
The administrator of your account must add a Lync 2013 license to your mailbox through the Administrative Control...
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Filed in: Microsoft Lync
This article will configure an Hosted Lync 2013 account on your Windows Desktop with autodiscover.
If you are using Microsoft Office Professional Plus 2013, you already have the Lync application installed. If you do not have...
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Filed in: Cloud Office
Lync helps you stay connected to the people who are important to you via instant messaging, email, audio and video calls.
This article takes you through some basic Lync tasks to get you started:
Find and add a contact
Send an...
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Filed in: Cloud Office
Hosted Microsoft Lync is a unified communications tool that offers secure instant Mmessaging, video chat, file transfer, and presence to users from desktop and mobile devices. It is available as an add-on for Rackspace Hosted...
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Filed in: Microsoft Lync
Microsoft Lync clients are available for multiple platforms. Select the platform that is right for you.

Desktop clients

Following are the available clients for Microsoft Windows and Mac OS X systems.

Microsoft Windows

If you...
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Filed in: Cloud Office
When Lync is activated for a user in the Rackspace User Control Panel, it automatically turns the Lync functionality on in Rackspace Hosted Exchange 2013. This article describes how to work with Lync in the Outlook Web App....
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Filed in: Cloud Office
What is Heartbleed?
The Heartbleed bug is a serious vulnerability in OpenSSL encryption. The following website provides information about the bug:http://heartbleed.com/
Is Rackspace affected?
Any service or website that is...
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Filed in: Cloud Office
A catch-all address receives all email sent to invalid mailboxes at a user's domain and is sometimes used to avoid missing any emails to a domain.

Note: Use this feature at your own risk.

To add a catch-all address, log in to...
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Filed in: Cloud Office
You can send an email to everyone on your domain. To email everyone, log into the control panel, and perform the following steps:

From the Go to section menu and select Domains.
In the Tools section, click the Email Everyone...
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Filed in: Cloud Office
You can send an email to everyone on your domain. To email everyone, log into the control panel, and perform the following steps:
Mouse over the Go to section drop-down menu and select Domains.
In the Tools section, click the...
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Filed in: Cloud Office
Domain Tools
Use the following domain tools on the Cloud Office Control Panel.

Use the articles linked below for information on using the listed tool:
Split DomainEmail EveryoneDisclaimersActivate Catch-All AddressMigrations
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Filed in: Cloud Office
Manage Domains

Use the following domain management tools on the Cloud Office Control Panel.



The following articles provide instructions for performing these tasks:

Add domainDomain aliasesDNS settingsEmail archivingGlobal...
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Filed in: Cloud Office
To add a domain, log into the control panel, and perform the following steps:
Navigate to the Domains section by hovering over the drop-down.
In the Domains section, click the Manage Domains link.
Click Add Domain.
If you've...
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Filed in: Cloud Office
Resellers can create domain aliases for their customers. If you are a direct customer, however, and you want to create a domain alias, please contact our support team. Direct customers can still view the aliases that have been...
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Filed in: Cloud Office
DNS records contain information about each registered domain such as where email should be sent and where the domain’s website is hosted. If Rackspace hosts your domain’s DNS, you can manage your DNS in the control panel. To...
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Filed in: Cloud Office
Archiving collects and stores both external and internal incoming and outgoing email, including attachments. This data can be accessed for search and review by the administrator of the account and by administrator-designated...
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Filed in: Cloud Office
 You can control how users access services and check their email, such as requiring SSL or disabling POP or IMAP.
To adjust access rights for an entire domain, log into the control panel, and perform the following steps:
Select...
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Filed in: Cloud Office
You use the Domains section of the Rackspace Email & Apps Control Panel to easily manage self-service migration, DNS settings, spam filtering rules, access rights, disclaimers, and archiving.

Manage Domains

From the Manage...
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Filed in: Cloud Office
The SharePoint service provides 250 MB of storage at no charge. When you are ready to upgrade, you can do so in 1 GB increments in your control panel.

To upgrade SharePoint storage, log in to the control panel, and perform the...
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Filed in: Sharepoint
To add mailboxes, storage, or other add-ons to your email hosting, log in to the Email & Apps Control Panel, and complete the following steps:

At the top of the page, click My Account at.
In the Upgrade section, click Email...
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Filed in: Cloud Office
You can use the Cloud Office Control Panel to upgrade any Email & Apps service such as mailboxes, storage, and domains.

The following articles provide instructions for upgrading your Email Hosting and SharePoint applications...
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Filed in: Cloud Office
From the Administrators section of the control panel, you can manage your administrators' access and activity.


You can add multiple administrators with varying degrees of account access. There are Super, Standard, and Limited...
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Filed in: Cloud Office
The Rackspace Email API provides most of the functions of the control panel through a REST-based web API. Whether you are adding a new customer account (for resellers), adding mailboxes, or using any of the other supported...
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Filed in: Cloud Office
All administrator activity is logged. This includes logging into the control panel, changing administrators, and adjusting and logging into mailboxes. Administrator logs are available in the panel for 3 months. To review these...
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Filed in: Cloud Office
The Service Summary page contains detailed information about the services on your account.  You can cancel services on a per domain basis, if needed. If you want to downgrade a service, contact Support.

To cancel a service, log...
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Filed in: Cloud Office
To view unpaid invoices for your Email & Apps account, log into the control panel, and perform the following steps:Note: These steps are for customers who are billed automatically.  If you are emailed an invoice, please...
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Filed in: Cloud Office
To view past invoices for your Email & Apps account, log into the control panel, and perform the following steps:

At the top of the page, click My Account at the top of the page.
In the Company Information section, click...
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Filed in: Cloud Office
A company contact is different from an account administrator. A company contact may or may not have administrative access to the control panel. Unlike an account administrator, a secondary contact might receive billing and...
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Filed in: Cloud Office
On the Edit General Information page you can change your company phone number, address, and billing information.
To edit your company information, log in to the control panel, and perform the following steps:
Click the My Account...
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Filed in: Cloud Office

Use the Company Information section of the Email & Apps Control Panel to manage company information, billing, and services.


When needed, you can change your company phone number, address, credit card information, and...
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Filed in: Cloud Office
You use the My Account section of the Rackspace Email & Apps Control Panel to directly update and manage your account, including billing info, company contacts, administrators, upgrades, and cancellations.
 



Company and...
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Filed in: Cloud Office
The Cloud Office Control Panel is an easy-to-use, unified tool that you can use to easily manage your mailboxes, applications, and Cloud Office account.

Account administration - You can modify contact or billing information,...
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Filed in: Cloud Office
The following steps are required to set up your email account by using Autodiscover on Outlook 2013.
Note: The following steps set up Outlook by using IMAP. If you want to configure your client by using POP, you must configure...
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Filed in: Cloud Office
This article provides information about a known issue with Apple Mail and IMAP configurations, referred to as nested folders.  When Nested Folders occur, users will see multiple child subfolders labeled INBOX underneath the main...
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Filed in: Cloud Office
Although it is common to set up email clients such as Outlook after a migration, Rackspace mailboxes can be accessed at any time after they are created.  Accessing the mailbox does not interrupt a migration in process.
Users who...
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Filed in: Cloud Office
When you are migrating email to Rackspace, all email might not be migrated over to the new Rackpace mailboxes after the first migration pass.  This incomplete migration usually occurs during the Switch Over phase when changing MX...
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Filed in: Cloud Office
When you migrate your email from Google, it is important to note that Google email does not use sub-folders.  Instead, Google categorizes email by using "labels."  As a result, some migration services must convert the Google...
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Filed in: Cloud Office
When performing an email migration, some customers might need to restrict access to a defined set of IP addresses, typically for security reasons.  This article provides the range of IP addresses from which our MigrationWiz tool...
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Filed in: Cloud Office
Accurately determining how much time it takes to migrate email data to Rackspace is difficult because of several factors, including system load, bandwidth, average item size, and source or destination bottlenecks. Migrations of...
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Filed in: Cloud Office
POP email is typically stored locally on a computer and removed from the mail server after being downloaded by the client.  In many cases, this data cannot be migrated with our migration tool when it does not exist on your source...
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Filed in: Cloud Office
This article will provide you with instructions on migrating Public Foder data via Outlook 2010.  The process is grouped into two sections:  
1) Export Public Folder items to .pst    
2) Importing .pst into Public Folder
Public...
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Filed in: Cloud Office
POP email is typically stored locally on a computer and removed from the mail server after being downloaded by the client.  In many cases, this data cannot be migrated with our migration tool when it does not exist on your source...
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Filed in: Cloud Office
What is Forced MX Routing?
Typically used during an email migration to Rackspace, Forced MX Routing allows you to add your domain and all mailboxes to the Rackspace Email & Apps environment while still being able to send and...
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Filed in: Cloud Office
After completing an email migration to Rackspace, some iOS and Android users may experience issues in the way emails are sorted on their mobile devices.
Specific Behavior
Users may notice messages sorted in order from oldest to...
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Filed in: Cloud Office
POP email is typically stored locally on a computer and removed from the mail server after being downloaded by the client.  In many cases, this data cannot be migrated with our migration tool when it does not exist on your source...
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Filed in: Cloud Office
What types of environments can you migrate from?
We support migrations from Exchange Server 2003/2007/2010 (in-house and hosted), Google Apps/Gmail, GroupWise 7/8, Zimbra, Lotus Notes, POP, and IMAP
We have slow bandwidth and a...
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Filed in: Cloud Office
When migrating email to Rackspace Cloud Office, we utilize a tool called MigrationWiz.  Depending on which email platform you choose to migrate to, the items that are migrated by MigrationWiz may differ.  The following table...
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Filed in: Cloud Office
Terminal Services In A Hosted Exchange Environment
Terminal Services (Remote Desktop Services) provides a method for having multiple users access Outlook from one centrally managed server, the users connect to the server to...
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Filed in: Cloud Office
We provide our customers with a Private Label version of MigrationWiz. This means that many features that are present in the Full Version of MigrationWiz are not readily available. You may use the Full Version if you choose to....
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Filed in: Exchange
TLS / SSL Encryption
Transport Layer Security (TLS) and its predecessor, Secure Socket Layer (SSL), are cryptographic protocols that provide security for communications over networks. TLS and SSL encrypt the segments of network...
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Filed in: Cloud Office
The following article below will demonstrate how to set up your email account with Outlook 2010. The steps below to get you started:
Note: The following guide will set up Outlook using IMAP. Please select the POP option if you...
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Filed in: Cloud Office
Learn more about Rackspace hosted email and hosted email archving solutions now.
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Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving
Benefits and Opportunities of Cloud-based Email Archiving
Modern Business Lives in Email
Email is a vital component of modern business, and today more than ever, your orders, quotes, correspondence with clients and suppliers can...
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Filed in: Cloud Office, Filed in: Email Archiving
Exploring the Differences Between Email Backup & Email Archiving
Many organizations are now required by business best practices, industry standards, and regulatory compliance requirements to maintain email data for extensive...
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Filed in: Cloud Office
IntroductIon: The Benefits — and Risks — of Business Email
For many companies today, email is the single most important communications tool their employees use. In fact, the typical employee spends 28% of his or her day doing...
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Filed in: Cloud Office, Filed in: Exchange, Filed in: Rackspace Email
Systems Requirements
Functional Level of Domain Controller and Active Directory
Windows 2008 Server 
Windows 2008 Server R2
Windows 2012
Important Notes:
Directory Sync Service Must Be Installed directly on your domain controller...
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Filed in: Cloud Office
This article provides information for domain administrators working with Rackspace Directory Sync. Included is information on how Directory Sync works with Active Directory and local domains to sync to Rackspace Hosted Email.
The...
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Filed in: Cloud Office
The following steps are required to setup an IMAP account on a Windows Mobile phone.
1. Locate the Settings options from within your application menu

2. Select Email + Accounts

3.  Select Add an Account

4. Select Other Account...
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Filed in: Rackspace Email
An Osterman Research White PaperPublished December 2012
EXECUTIVE SUMMARY
Because email and other messaging capabilities are so critical to the communication, collaboration and file transport capabilities of most organizations,...
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Filed in: Cloud Office, Filed in: Exchange
The Email & Apps Administrative role (administrator), the role of a user who has no administrative privileges (email user), and the role the Rackspace Support team have distinct responsibilities.
How does Fanatical Support...
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Filed in: Cloud Office
CUSTOMER'S BUSINESS: Web-based, commercial lending workflow software CHALLENGES: Decrease time spent managing Exchange and find a solution for team collaboration
RACKSPACE SOLUTION: Hosted Microsoft® Exchange with SharePoint®...
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Filed in: Exchange
This article provides links to instructions for setting up email clients and mobile devices for your Microsoft Exchange email account.
Help Tool
Our Help Tool can guide you through the setup process, providing instructions for...
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Filed in: Cloud Office, Filed in: Exchange
An MX record is a type of DNS record that defines where mail servers need to deliver any email that is sent to anyone on your domain. In order for your domain to be able to receive email messages at Rackspace, you must update the...
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Filed in: Exchange
Welcome to Rackspace Cloud Office Control Panel! After you sign up for Microsoft Exchanges services through Rackspace, the first thing you'll want to do is log in to your Cloud Office Control Panel. This article provides a brief...
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Filed in: Exchange
Welcome to Rackspace Cloud Office! After you sign up for Rackspace Email services, the first thing you'll want to do is log in to your Cloud Office Control Panel. This article provides a brief overview of the control panel, which...
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Filed in: Rackspace Email
The following article will show you how to add a single Microsoft Exchange mailbox, or multiple Exchange boxes using a .CSV file. Let's take a look at the steps to get you going:  
Log in to the control panel at cp.rackspace.com...
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Filed in: Exchange
The following article will demonstrate how to create a Contact with Microsoft Exchange. A Contact can be used to create an alias that will forward to a mailbox hosted outside of your domain like Gmail or Yahoo. Let's take a look...
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Filed in: Exchange
The following article will demonstrate how to setup a Distribution List with Microsoft Exchange. A Distribution List can be used to add members of your domain (and contacts) to one exclusive email address. When an email is sent...
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Filed in: Exchange
The following article will explain the use of Autodiscover and the benefits of having Austodiscover setup for your domain. Let's take a look below:
So what is Autodiscover? 
Autodiscover is a service that allows users to easily...
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Filed in: Exchange
The following article will help you setup your Rackspace email account with your BlackBerry using the BlackBerry Internet Service (BIS) technology. BIS comes standard on every BlackBerry and is provided free of charge by your...
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Filed in: Rackspace Email
The following article will cover how to create an alias that can be used like a mailbox that will forward to another mailbox or to multiple mailboxes on a domain. Let's take a look at how to set this up: 
1. First thing you'll...
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Filed in: Rackspace Email
Rackspace allows you to manage your DNS through our control panel while allowing you to keep your domain with your current hosting provider. Let's take a look at the following steps:
Note: There is an annual fee of $5 for the...
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Filed in: Rackspace Email
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
If you would like to learn more about the differences between Post Office...
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Filed in: Cloud Sites

Archiving

Learn more about Rackspace hosted email and hosted email archving solutions now.
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Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving
IntroductIon: The Benefits — and Risks — of Business Email
For many companies today, email is the single most important communications tool their employees use. In fact, the typical employee spends 28% of his or her day doing...
0 Comments
Filed in: Cloud Office, Filed in: Exchange, Filed in: Rackspace Email

Hosted Exchange

Learn more about Rackspace hosted email and hosted email archving solutions now.
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Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving
IntroductIon: The Benefits — and Risks — of Business Email
For many companies today, email is the single most important communications tool their employees use. In fact, the typical employee spends 28% of his or her day doing...
0 Comments
Filed in: Cloud Office, Filed in: Exchange, Filed in: Rackspace Email

Rackspace Email

Learn more about Rackspace hosted email and hosted email archving solutions now.
0 Comments
Filed in: Cloud Office, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Email Archiving
IntroductIon: The Benefits — and Risks — of Business Email
For many companies today, email is the single most important communications tool their employees use. In fact, the typical employee spends 28% of his or her day doing...
0 Comments
Filed in: Cloud Office, Filed in: Exchange, Filed in: Rackspace Email