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- Getting Started -


- Getting Started -

No. Your configurations cannot be migrated from other providers.
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Filed in: Auto Scale
Authentication is required to create a scaling group; you must send an x-auth-token header with most API requests. Authentication is not required to execute policies via anonymous webhooks.
0 Comments
Filed in: Auto Scale
Auto Scale works by horizontally scaling a particular tier of an application; for example, the web tier. You need to know which servers you want to scale. To get started, you need a server image that you have configured with all...
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Filed in: Auto Scale
The terms PV and PVHVM refer to the virtualization mode used by the hypervisor to run the virtual machine. In general, PVHVM offers better performance than PV, especially for disk and network IO, but is not well supported in...
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Filed in: Cloud Servers, Filed in: Cloud Images
Yes, but instances are provisioned only with network interfaces on their data center's internal service network (ServiceNet).  Connecting to a Cloud Database instance remotely requires either a Cloud Server or Cloud Load Balancer...
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Filed in: Cloud Databases
Each Cloud Database instance comes with an attached storage volume. Storage volumes are automatically provisioned on a shared Internet Small Computer System Interface (iSCSI) storage area network (SAN) that provides for increased...
0 Comments
Filed in: Cloud Databases
Cloud Databases uses container-based virtualization, which eliminates the performance bottlenecks of the traditional hardware virtualization used with Cloud Servers. It also uses dedicated SAN storage that allows for faster...
0 Comments
Filed in: Cloud Databases
Rackspace Private Cloud Sandbox is a fast, free, and easy way to install a Rackspace Private Cloud powered by OpenStack on a single physical device. This method is suitable for anyone who wants to install an OpenStack-powered...
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This article documents the changes in Rackspace Private Cloud v4.2.1 and v4.2.0 and identified known issues.
For the release notes for previous versions, refer to the following articles:
Rackspace Private Cloud v4.1.2 Release...
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Rackspace Private Cloud v4.2.1 offers a technology preview implementation for OpenStack Orchestration (Heat), which enables you to manage infrastructure and applications within OpenStack clouds. OpenStack Orchestration is not...
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Rackspace Private Cloud v4.2.0 offers full OpenStack Metering (Ceilometer) support, including access to OpenStack statistics through the Horizon dashboard.
NOTE: Rackspace Private Cloud v4.2.0 is based on the OpenStack Havana...
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This article documents the changes in Rackspace Private Cloud v4.2.0 and identified known issues.
For the release notes for previous versions, refer to the following articles:
Rackspace Private Cloud v4.1.2 Release Notes...
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Rackspace Private Cloud v 4.1.2 has the following changes and documentation. For the full list of known issues and information from the Rackspace Private Cloud v 4.0 release, refer to the Rackspace Private Cloud v. 4.0 Release...
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This article will assist you with setting up Outlook 2013 with your Rackspace Email.
1. Open the side charms by moving your mouse to the top right of the screen. Then click Search. Search for Mail then click on Settings. ( for...
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Filed in: Rackspace Email
The following permissions matrix displays specific permissions for the roles in Cloud Queues. The matrix displays the method names, their corresponding RESTful API commands, and the roles that are supported.  
API Documentation...
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Filed in: Cloud Queues
A network deployed with the Rackspace Private Cloud cookbooks uses nova-network by default, but OpenStack Networking (Neutron) can be manually enabled. This section discusses the concepts behind the Rackspace deployment of...
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This guide is designed to get administrators started with Role-Based Access Control (RBAC) and to answer questions about the service.
1. Overview
What is RBAC?
Why implement RBAC?
What are roles?
What roles are available through...
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Filed in: Cloud Hosting
This document discusses the process for installing an OpenStack environment with the Rackspace Private Cloud cookbooks.
Before you begin, it is strongly recommended that you review Installation Prerequisites and Concepts to...
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This chapter lists the prerequisites for installing a cluster with the Rackspace Private Cloud tools. Rackspace recommends that you review this chapter in detail before attempting the installation.
Table of Contents
Hardware...
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The RBAC permissions matrix displays the type of roles that are available within each product. Select a product within the table to view the detailed permissions matrix.
Create, Read, Update, and Delete describes the permissions...
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Filed in: Cloud Hosting
Description
This article will detail disabling the 'IE Enhanced Security Configuration' setting within Windows Server 2012. Enchanced Security mode limits the exposure of the server to potentially malicious Web content. However,...
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Filed in: Cloud Servers
Description
This article will detail installing, testing, and configuring PHP on the Windows Server 2012. This article will use the Microsoft Web Platform Installer (Web PI) method of installation. It will not cover the use case...
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Filed in: Cloud Servers
Introduction
Follow this quick-start guide to spin up a Brocade Vyatta vRouter (formerly known as Vyatta network appliance). Keep in mind that the username for logging into the appliance once the appliance is up and running is “...
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Filed in: Cloud Servers
This guide is designed to get administrators started with Role-Based Access Control (RBAC) and to answer questions about the service. 
What is RBAC?
RBAC is a secure method of restricting account access to authorized users. This...
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Filed in: Cloud Hosting, Filed in: Cloud Servers, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases
Get Open Cloud — Access all the new products including Next Gen Cloud Servers, Cloud Databases, Cloud Files, Cloud Block Storage, Cloud Monitoring, Cloud Networks, and Cloud DNS.
Get Organized — Use Tags to organize your cloud...
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Filed in: Cloud Hosting
This video walks you through the installation of the Rackspace Private Cloud Software.
3 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 3.0 with OpenCenter. Other v. 3.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud...
2 Comments
Rackspace has developed Rackspace Private Cloud Software, a fast, free, and easy way to download and install a Rackspace Private Cloud powered by OpenStack in any data center. Rackspace Private Cloud Software is suitable for...
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This article describes the processes for enabling Active Directory and LDAP in your Rackspace Private Cloud environment.
Active Directory and Rackspace Private Cloud Cookbooks
Prerequisites
To use these instructions, you should...
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NOTE: This documentation is for the Rackspace Private Cloud Software v. 3.0 with OpenCenter. Other v. 3.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud...
0 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 3.0 with OpenCenter. Other v. 3.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud...
21 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 3.0 with OpenCenter. Other v. 3.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud...
0 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 3.0 with OpenCenter. Other v. 3.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud...
23 Comments
Rackspace Private Cloud Software v2.0 ISO
The Rackspace Private Cloud Software ISO (Alamo) v2.0 is still available for users who want to be able to install a pre-configured OpenStack environment on Ubuntu 12.04. The ISO can be...
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Table of Contents
1. Overview

Intended Audience
Document Change History
Additional Resources
Contact Rackspace

2. What's New in Rackspace Private Cloud Software v 2.0

OpenStack Folsom
OpenStack Block Storage
OpenStack Object...
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This document is intended for Rackspace Private Cloud customers who want use sosreport tool to help troubleshoot their Rackspace Private Cloud environment. It is assumed that you have successfully installed a cloud with Rackspace...
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WARNING: The Rackspace Private Cloud offering is being updated, and this documentation is obsolete.
This section describes some common OpenStack Object Storage maintenance tasks that you can perform with Chef.
Adding a Node...
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WARNING: The Rackspace Private Cloud offering is being updated, and this documentation is obsolete.
This section describes the process for preparing the nodes and installing swift.
Install Ubuntu on the OpenStack Object Storage...
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WARNING: The Rackspace Private Cloud offering is being updated, and this documentation is obsolete.
This section describes the assumptions and prerequisites for installing swift in a Rackspace Private Cloud cluster.
Installation...
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WARNING: The Rackspace Private Cloud offering is being updated, and this documentation is obsolete.
Table of Contents
OpenStack Object Storage Zones
Rackspace Zone Recommendations
RAID Controller Configuration
OpenStack Object...
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The Glance cookbook used for Rackspace Private Cloud supports OpenStack Image storage in the local file system, in OpenStack Object Storage (Swift), and in Rackspace Cloud Files.
Note: If you change the image storage location...
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WARNING: The Rackspace Private Cloud offering is being updated, and this documentation is obsolete.
Rackspace Private Cloud uses a collection of Chef cookbooks that deploy and manage the suite of OpenStack core projects: Compute...
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Rackspace has developed a set of OpenStack Block Storage (Cinder) chef recipes, combined into a cookbook, that can be used to configure a Cinder node or group of nodes. This section discusses the concepts and architecture behind...
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NOTE: Cloud Networks is production ready but will be available to customers in a phased release. Therefore, it might not be visible when you log into the New Cloud Control Panel. To request access to Cloud Networks now, please...
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Filed in: Cloud Servers
Support is available by email at cloudfiles@rackspace.com Monday through Friday, 9AM to 5PM CST. Tech support will be happy to answer any questions you have about Cloud Files, except for code related issues. If you do have...
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Filed in: Cloud Files
Rackspace Cloud Files uses Akamai Technologies, Inc. a leading, tier one, global Content Delivery Network (CDN) provider to offer the benefits to all Cloud Files users.  Today Akamai handles tens of billions of daily Web...
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Filed in: Cloud Files
There is a growing list of tools and extensions. A sampling is as follows.
CDN Tools is a WordPress plug-in that allows you to load javascript and media files to Cloud Files to drastically speed page loads. CDN Tools has been...
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Filed in: Cloud Files
Cloud Files™ is not a “file system” in the traditional sense. You will not be able to map or mount virtual disk drives like you can with other forms of storage such as a SAN or NAS. Since Cloud Files is a different way of...
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Filed in: Cloud Files
This information is intended to get customers started quickly on Cloud Files. This guide is intended to provide a high level conceptual overview and general instructions to enable you to get started quickly and serve content over...
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Filed in: Cloud Files
If you need help with RackConnect please contact us via any of our usual Support channels, and our team will help you with your issue or direct you on to the relevant support group. We are available via phone, chat, or tickets...
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Filed in: RackConnect
Customers with the Infrastructure Service Level who want to build Windows servers that use RackConnect must build from one of the following images:
Windows Server 2008 R2 x64 RC
Windows Server 2008 R2 x64 - MSSQL2K8R2 RC
Windows...
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Filed in: RackConnect
Customers with a dedicated account should speak to their Account Manager for information about the actions involved in getting RackConnect, and how best to proceed. Be aware that RackConnect is supported only where Rackspace...
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Filed in: RackConnect
You need RackConect in order to build a hybrid hosting solution that combines the best of dedicated and cloud hosting by creating connections between dedicated servers and Cloud Servers. RackConnect can be implemented on certain...
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Filed in: RackConnect
The Following Article will guide you through using our Simple Email setup tool in Outlook Web Access (OWA.) to setup your iPhone. Let's take a look and get started:
Note: The following guide applies to customer on an Exchange...
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Filed in: Exchange
This information is intended for Rackspace Private Cloud customers who want to apply an updated Rackspace-provided cookbook update to an Essex Private Cloud. These instructions are for modifying Essex only and should not be used...
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Your Dedicated/Managed Hosting Support Team is your first point of contact for RackConnect Support.  They will help you isolate and resolve issues as needed.
Your service experience is our top priority.  Therefore, we ALWAYS...
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Filed in: RackConnect
For the Rackspace Open Cloud offering, the image list for RackConnect customers with the Infrastructure Service Level has been simplified. As long as your RackConnect implementation is complete, you can select from any of the...
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Filed in: RackConnect
To create new servers, you can use Standard, Performance 1, or Performance 2 Cloud Server images that are available in the MyRackspace Portal, the Cloud Control Panel, or via the Cloud Servers API. However. to ensure that you are...
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Filed in: RackConnect
Load balancers distribute workloads across 2 or more servers, network links or other resources. This distribution maximizes throughput, minimizes response time and helps avoid overload. The following information discusses several...
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Filed in: RackConnect
There are several methods to access your RackConnect Cloud Servers. Following, is an overview of these methods.
Direct Access to RackConnect Cloud Servers via Public IP Address
If the automation feature Provision public IP...
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Filed in: RackConnect
One of the main benefits of RackConnect is that you do not have to set software firewall rules (IPTables or Windows Firewall) on individual Cloud Servers—you can modify network connectivity between all servers (Cloud and...
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Filed in: RackConnect
You can access the RackConnect Management Interface from the MyRackspace Portal.  To view your RackConnect configuration, click Network > RackConnect.
On the RackConnect page, you can add a Cloud account to your RackConnect...
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Filed in: RackConnect
In order to build a hybrid hosting solution that leverages the security of dedicated servers with the flexibility and service offerings of the Rackspace Cloud, you need to use RackConnect to allow the two types of resources to...
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Filed in: RackConnect
In order to Implement RackConnect, the following are required:
Supported Network Device - The RackConnect automation is compatible with any Cisco ASA firewall (5505 Security+ or better) or F5 Big-IP load balancer.  You need at...
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Filed in: RackConnect
The latest version of RackConnect enables new automation and security features, including:
Support for next generation Cloud Servers: Rackspace Cloud Servers powered by OpenStack.  Available as of August 1st, 2012 in the US and...
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Filed in: RackConnect
RackConnect gives you the freedom to choose the best platform for your applications by unifying the breadth of the Rackspace portfolio into a single solution.
RackConnect is a unique solution designed for customers who require...
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Filed in: RackConnect
To understand RackConnect and its configuration, you must understand some key terms.
RackConnect Configuration - represents a deployment of the RackConnect solution.  The configuration is comprised of your Edge and Connected...
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Filed in: RackConnect
Getting Started
Cloud Monitoring Getting Started Guide: http://docs.rackspace.com/cm/api/v1.0/cm-getting-started/content/Introduction.html
Getting started with the Cloud Monitoring CLI (Raxmon): http://www.rackspace.com/...
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Do you leverage data center automation to build products faster? Do you want a seamless way to define thresholds? Do you want to leverage some of the easiest, most reliable technology to make monitoring a breeze? Learn how to...
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Looking into the future, we are laying a super solid foundation for building scalable high-performance and reliable services for making sure your infrastructure is up. We’re now ready to start experimenting with some very...
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There are 5 Monitoring Zones - Dulles, Dallas, Chicago, London, and Hong Kong.  Using multiple monitoring zones eliminates the need for maintenance and upgrade downtime, as well as ensures your monitoring services remain...
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For more information, please see the following link here.
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Rackspace Cloud Monitoring is an API-based system. You can access it using the following methods:
Cloud Control Panel
raxmon command line inteface (CLI)
Cloud Monitoring API
To set a monitoring check using the Cloud Control Panel...
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Right now we support email and webhook. The most up to date information is here.
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Anything with a URL or an IP address that is not blocked by a firewall. Details can be found here.
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As the complexity of your business increases with the number of products, customers, websites, etc., there is an increasing possibility of one or more of your resources suffering from a variety of system failures. Learning of a...
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Rackspace Cloud Monitoring is an API driven cloud service built for infrastructure monitoring. It offers a simple yet powerful feature-set, allowing extreme flexibility in configuration and execution.  Very simply, we help answer...
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Compute

OpenStack Compute is a compute service that provides server capacity in the cloud. Compute Servers come in different flavors of memory, disk space, and CPU, and can be provisioned in minutes. Interactions with Compute...
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NOTE: This documentation is for the Rackspace Private Cloud Software v. 2.0 ISO. Other v. 2.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud Software can...
7 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 2.0 ISO. Other v. 2.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud Software can...
3 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 2.0 ISO. Other v. 2.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud Software can...
0 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 2.0 ISO. Documentation for the newest version of Rackspace Private Cloud Software can be found in the Getting Started section.
 
This section discusses the...
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OpenStack administration is documented in detail in the OpenStack Compute Administration Manual. In this section, we discuss key tasks you should perform that will allow you to launch instances. Refer to the official OpenStack...
10 Comments
This chapter describes the methods you will use to access your cloud. You should be familiar with the contents of this section before attempting to create an instance or perform other configuration and maintenance tasks....
0 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 2.0 ISO. Other v. 2.0 documentation can be found on the Archived Versions page. Documentation for the newest version of Rackspace Private Cloud Software can...
17 Comments
NOTE: This documentation is for the Rackspace Private Cloud Software v. 2.0 ISO. Documentation for the newest version of Rackspace Private Cloud Software can be found in the Getting Started section.
 
This chapter discusses the...
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This document describes the Rackspace Private Cloud configuration and support offerings.
What is Rackspace Private Cloud?
The Rackspace Private Cloud Configuration

Supported OpenStack Features
Unsupported OpenStack Features...
2 Comments
More information about Rackspace Private Cloud is available on the Rackspace web site at http://www.rackspace.com/cloud/private. You can also visit the Rackspace Private Cloud user forum at https://community.rackspace.com/...
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Future releases of Rackspace Private Cloud Software will continue to provide additional support for the expanded OpenStack offerings, as well as the Havana release.
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Rackspace Private Cloud v 4.0 uses the Grizzly code base of OpenStack and includes Compute (Nova), Image Service (Glance), Dashboard (Horizon), Identity (Keystone), Virtual Network Service (Quantum), and Ceilometer.
Object...
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Rackspace Private Cloud is an OpenStack configuration that has been developed, tested, and packaged by Rackspace OpenStack specialists. We've developed an OpenStack offering that is easy to install, with a configuration that...
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You can deploy a Rackspace Private Cloud in your own data center or in a Rackspace-managed data center. It's suitable for all scenarios, ranging from initial evaluations to production deployments.
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Rackspace Private Cloud is free, and so is access to the Rackspace Private Cloud user forum. For information about pricing for Escalation Support and Rackspace hosting of your cloud, email us at opencloudinfo@rackspace.com.
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Rackspace Private Cloud is suitable for anyone who wants to install a stable, tested, and supportable OpenStack private cloud.
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Rackspace Private Cloud Software is a downloadable ISO package that allows you to easily install OpenStack controller and compute nodes. When the installation process is complete, you will have a working OpenStack cloud...
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To learn more about the differences between IMAP & POP, please see the following article: IMAP Vs. POP
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Filed in: Rackspace Email
The maximum size of a Rackspace Email box is 10GB's.
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Filed in: Rackspace Email
The Maximum size for an attachment in the Rackspace environment is 50mb.
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Filed in: Rackspace Email
Great question - the following article will help you get that going: Adding A Signature To Rackspace Email
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Filed in: Rackspace Email
Easy - have a look the following article to get you going - Adding An Alias With Rackspace Email
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Filed in: Rackspace Email
There's no hard limit to how many Group Lists you can have. The maximum number of recipients for a group list is 50.
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Filed in: Rackspace Email
You can view and manage your email at the following address: https://apps.rackspace.com
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Filed in: Rackspace Email
There are several ways actually. If you're a Rackspace Email user you can do this through webmail. You'll first head over to cp.rackspace.com and log in with your email address and current password. Next navigate to the right...
0 Comments
Filed in: Rackspace Email
Great question - for customers on an Exchange 2007 environment, the maximum mailbox storage is 10GB's.
For customers on an Exchange 2010environment, the maximum mailbox storage is 50GB's.
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Filed in: Exchange
The Maximum size for an attachment in the Exchange environment is 50mb.
0 Comments
Filed in: Exchange
Outlook Web Access or OWA is a way to access your email online from any computer. This can be useful if you're not at home or in the office where email is usually checked through an email client. To access your email online head...
0 Comments
Filed in: Exchange
Great question! To learn more about Autodiscover and its benefits, please view the following article: Autodiscover and Hosted Exchange
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Filed in: Exchange
Our Email Administrator Mr. Shawn Most has written a great article on the subject here: Microsoft Exchange Public Folders
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Filed in: Exchange
Adding a Blackberry or Activesync license will be done by your administrator through the Rackspace control panel. To learn more about adding the license please read the following article - Adding An Activesync/BES license
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Filed in: Exchange
Cloud Databases is a stand-alone, API-based, relational database service built on OpenStack® cloud that allows Rackspace customers to easily provision and manage multiple MySQL database instances. Instances are provisioned in a...
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Filed in: Cloud Databases
A Cloud Database instance is beneficial for customers who want or need high performance and redundant storage, the ability to scale their instance and grow their storage as needed, and the freedom to focus on the database itself...
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Filed in: Cloud Databases
For the most up-to-date information about available instance sizes, see the Cloud Databases website or the "List Flavors" section of the Cloud Databases Developer Guide. 
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Filed in: Cloud Databases
Any US or UK customer with a Cloud account will be able to provision multiple ServiceNet database instances, manage multiple databases and users (within resource limits). This service is also available to RackConnected Cloud...
0 Comments
Filed in: Cloud Databases
No, Cloud Databases are available only to customers with Cloud account credentials. Managed Cloud Service Level or Dedicated customers with RackConnect (that is those customers who also have a Cloud account) have access, but can...
0 Comments
Filed in: Cloud Databases
Yes, in the new Cloud Control Panel at https://mycloud.rackspace.com/. Cloud Databases is not available in the Cloud Sites Control Panel, but Cloud Sites customers can access Cloud Databases via the newer control panel.
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Filed in: Cloud Databases
Of course you can! Simply press the Rebuild button in the Control Panel and you will be able to select a new distribution. Be sure you have a backup of your data because this process will destroy any data that is on the server....
0 Comments
Filed in: Cloud Servers
You can reboot your server. You can restore from a backup. You can delete you server and start over. You can boot into an emergency rescue mode and attempt fix the problem. There are many options for recovering from mistakes, but...
0 Comments
Filed in: Cloud Servers
Chances are that the repository for your operating system's package manager has an older approved version. This is fairly common, and you will need to remove that installation and then compile the newer version yourself. Refer to...
0 Comments
Filed in: Cloud Servers
No. Since the Rackspace Cloud is an un-managed service, you are responsible for installing and maintaining all software on your server. You can check out our help articles for tutorials and walk-throughs.
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Filed in: Cloud Servers
All of our Cloud Servers can be configured as development stacks, database servers and web servers. Apache, Lighttpd and Mongrel, Visual Studio are all options.
0 Comments
Filed in: Cloud Servers
dns1.stabletransit.com and dns2.stabletransit.com
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Filed in: Cloud Servers
This is a question familiar to those who use shared hosting. There is no limit, since you are in control of everything on your Cloud Server.
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Filed in: Cloud Servers
Maybe. That mostly depends on your experience as a Systems Administrator for Linux and/or Windows Server. Our Linux Cloud Servers are full Linux distributions with root-level access. Our Windows Cloud Servers give you...
0 Comments
Filed in: Cloud Servers
We have two Service Levels: Infrastructure Service Level and Managed Cloud Service Level. At the Infrastructure Service Level, we support the Cloud Server hardware, datacenter environment, and Internet connectivity - but do not...
0 Comments
Filed in: Cloud Servers
Anything you want to (within the law and our Acceptable Use Policy, of course)! The Rackspace Cloud Server solution is a fully unrestricted, root/Administrator level access, Linux or Windows environment. Any application or...
0 Comments
Filed in: Cloud Servers
Mostly, CPU processing time. However, compute cycles also account for the disk I/O your application's operations consume. For example, a page with heavy database queries will consume more compute cycles in part due to the larger...
0 Comments
Filed in: Cloud Sites
The compute cycles you use are presented in your control panel in near real time.
0 Comments
Filed in: Cloud Sites
Compute cycles measure the amount of processing time your applications take to execute in order to serve content to users from the Cloud Sites environment.
0 Comments
Filed in: Cloud Sites
Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers
A Container is a “storage compartment” for your data and provides a way for you to organize that data. You can think of a Container as analogous to a folder in Windows® or a directory in UNIX®. The primary difference between a...
0 Comments
Filed in: Cloud Files
First you must make sure you have generated a valid API Access Key. Then you can use either the Cloud Files user interface in the Rackspace Cloud Control Panel or one of our programming interfaces.
Please see the How do I use...
0 Comments
Filed in: Cloud Files
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials - Creating a New...
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Filed in: Cloud Servers
Contents
Introduction
Ideal uses for Cloud Files
Key Concepts
Using Cloud Files
Control Panel Interface
Programming Interfaces
Getting Started
Introduction
Cloud Files™ is an affordable, redundant, scalable, and dynamic storage...
0 Comments
Filed in: Cloud Files
Note: UK Cloud customers must use https://mycloud.rackspace.co.uk/ to access our New Cloud Control Panel.
The next option you have for controlling the server is to perform a Reboot through the Control Panel.  You have two options...
0 Comments
Filed in: Cloud Servers
Note: UK Cloud customers must use https://mycloud.rackspace.co.uk/ to access our New Cloud Control Panel.
Now that you know how to Create a New Server, this article will show you how you can exercise administrative control over...
0 Comments
Filed in: Cloud Servers
This article will provide the proper expectations for using the Assisted Migration Team to facilitate a paid migration from your existing mail server to Rackspace mail servers. This service is performed at a cost of $10 per...
0 Comments
Filed in: Rackspace Email
When should I use Rescue Mode?
If your Linux system has become non-bootable or is suffering from critical system errors, you can use Rescue Mode to recover your system data. These problems may be caused by file system corruption...
0 Comments
Filed in: Cloud Servers
As the administrator for your Cloud Servers, there will be times when you may need to log into one of your servers using the Console feature in the MyCloud Control Panel.
To access the console, go to the Server Details screen for...
4 Comments
Filed in: Cloud Servers
The New Cloud Control Panel lets you manage your Rackspace Cloud infrastructure through a simple, intuitive graphical interface. This article introduces you to some of the cool features we've put in place that will make your...
4 Comments
Filed in: Cloud Servers
If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
0 Comments
Filed in: Cloud Servers
Technology has managed to become an integral part of our daily lives and plays a significant role on our day to day activities. Some of us, however, may come across words like DNS, A Records, MX Records etc, and may not have a...
0 Comments
Filed in: Rackspace Email
The following article will help you setup your Microsoft Exchange 2007 email account with Mac Mail. Let's take a look at the steps below to get you going: Note: Exchange 2007 only runs with on the 10.6 or Above OS (operating...
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Filed in: Exchange
Product / Service
Dedicated
Managed Cloud Service Level
Cloud

Support Level


Dedicated hosting includes unlimited Fanatical Support for all supported products, services, and software.


Managed Cloud Service Level includes...
2 Comments
Filed in: Cloud Servers
The following article will discuss Public Folders in a hosted Microsoft Exchange environment: 
What are Exchange Public Folders?
How do I enable Public Folders from with the Control Panel?
How do I access my Public Folders within...
0 Comments
Filed in: Exchange
The following article will help set up your signature which can include your title, phone number, or any other content you want to display. Let's take a look at the instructions below:  
1. First thing you'll want to do is login...
1 Comments
Filed in: Rackspace Email
What is Split Domain Routing? 
Split Domain Routing (SDR) allows you to have a single domain's mailboxes distributed between our system and an external system, working together as though they were in one environment. This is...
1 Comments
Filed in: Email & Apps
The following article below will show you how how to add a single Rackspace Email mailbox or multiple mailboxes using a .CSV file. Let's take a look at the following steps to get you going:  
First thing you'll want to do is...
0 Comments
Filed in: Rackspace Email
Entourage 2008 users who prefer the EWS version (Exchange Web Services Edition) will be glad to know Rackspace has the setup guide for you to get you up and running. Let's take a look at the following steps below to get you going...
0 Comments
Filed in: Exchange
Outlook for mac is finally here! Mac user can now setup their Microsoft Exchange account using Outlook 2011 and we have the article that will get you up and running. Let's take a look at the steps below to get you going: 
First...
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Filed in: Rackspace Email

This guide will prepare you for adding your first domain to the Rackspace Cloud Sites. You will learn how to manage your Hosting Plans as well as upload new content to your website. 
Rackspace Cloud Sites First 48, 2-1 - Adding...
0 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
0 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
0 Comments
Filed in: Cloud Sites
 
Linux
Rackspace Cloud Essentials - CentOS - Installing vsftpd
Rackspace Cloud Essentials - CentOS - Configuring a user in vsftpd
Rackspace Cloud Essentials - Ubuntu - Installing vsftpd
Rackspace Cloud Essentials - Secure File...
0 Comments
Filed in: Cloud Servers
 
Back to the First 48 Guide Page
0 Comments
Filed in: Cloud Servers
 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous control...
0 Comments
Filed in: Cloud Servers
Building an e-commerce solution using Cloud Sites
Cloud Sites is designed to provide an elastic web-hosting environment.  This capability can allow an e-commerce merchant to properly handle the high-volume shopping season without...
2 Comments
Filed in: Cloud Sites
Rackspace offers the ability to add IPv4 addresses to Cloud Servers in our first-generation and next-generation cloud environments for a fee. If you wish to obtain an additional IPv4 address for your server please open a ticket...
45 Comments
Filed in: Cloud Servers
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous control...
8 Comments
Filed in: Cloud Sites
Ready to setup your Microsoft Exchange 2007 mailbox with Outlook 2010? If so, let's take a look at the following steps below to get you going: 
First thing you'll want to do is log into your User Control Panel (cp.rackspace.com/...
0 Comments
Filed in: Exchange
Note: This documentation refers to a feature that is no longer available for Cloud Sites. This article is here for the purpose of legacy support only. We no longer offer free email service with Cloud Sites, but you can connect to...
4 Comments
Filed in: Cloud Sites
Choosing a Linux distribution
If you're new to Linux you'll face a choice between some unfamiliar distributions. In this article we try to de-mystify those choices.
So many options
When you're creating a server instance you have...
7 Comments
Filed in: Cloud Servers
The following article below will demonstrate how to setup your Rackspace Email account with Outlook 2010. Let's take a look at the steps below to get you going: 
1. Let's go ahead and open up Outlook, select Tools, Account...
3 Comments
Filed in: Rackspace Email
The following article will explain how to configure your Rackspace Email account with Outlook 2007 using an IMAP connection. Let's to take a look at the guide below to get you started: Let's go ahead and open up Outlook, select...
2 Comments
Filed in: Rackspace Email
The following article will get your Microsoft Exchange 2007 Mailbox setup with your Outlook 2010 email client: 
1. First thing you'll want to do is log into your User Control Panel (cp.rackspace.com/usercp) and select the Outlook...
0 Comments
Filed in: Exchange
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
--Make sure the email account has already been created in Cloud Sites...
0 Comments
Filed in: Cloud Sites
Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers
Rackspace Cloud Servers can connect to Cloud Files without bandwidth charges when the server and the Cloud Files account are in the same data center. This connection is made by using the internal IP address that your server comes...
5 Comments
Filed in: Cloud Files
If you are using a Windows server and you only need to upload a few small files from your local machine, you can copy them to your clip board and use Local Resources to paste them to your Windows Cloud Server.   If you have more...
1 Comments
Filed in: Cloud Servers

Contents
1 Introduction
2 Read These If You're New To Cloud Servers
3 Read These If You're New To Linux
4 Secure Your Server
4.1 Policies
4.2 Monitoring
4.3 Access Control
4.3.1 Firewalls

4.4 Cryptography
4.4.1 SSL

4.5...
0 Comments
Filed in: Cloud Servers
Cloud Servers from The Rackspace Cloud is an affordable, easy-to-use cloud computing infrastructure. Each Cloud Server is a fully-customizable virtualized server instance that a user can launch, maintain, and control with full...
0 Comments
Filed in: Cloud Servers
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
You can access a mobile version of the webmail by going to mail.emailsrvr....
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Please see the PDF documentations on setting up a POP or IMAP account in...
0 Comments
Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Setting up IMAP on your iPhone
To set up iPhone for IMAP, do the following...
0 Comments
Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


Basic spam filtering is set up and enabled for all of your email accounts...
0 Comments
Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Email Antivirus Process
Our antivirus system scans all inbound and outbound...
0 Comments
Filed in: Cloud Sites
When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:
Passwords must contain at least eight characters.
The password must contain a mixture of upper...
0 Comments
Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


If our spam filtering software suspects that an incoming message is spam,...
0 Comments
Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


If our spam filtering software suspects that an incoming message is spam,...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
A catchall address is a designated mailbox where any email sent to a non-...
0 Comments
Filed in: Cloud Sites


 
This first guide will help familiarize you with the Rackspace Cloud Control Panel. 
 
Cloud Sites is an offering from The Rackspace Cloud which allows users to start hosting websites on Windows or Linux platforms very quickly...
0 Comments
Filed in: Cloud Sites
For any domain that is registered with or transferred to The Rackspace Cloud, we will automatically notify you as the expiration date for your domain name nears. The notices will be sent to the email address listed under the...
0 Comments
Filed in: Cloud Sites
Each Cloud Server comes with two addresses that are available for your use. One address is an external ”real-world” IP address that is accessible from the Internet and the other is an internal or "private" IP address.  This...
6 Comments
Filed in: Cloud Servers
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
See the following PDF documentation: Setting Up Mozilla Thunderbird 1.0
See...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
See the following PDF documentation:
·       Setting Up Windows Mail (IMAP...
0 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Setting Up ChatterEmail on Your Treo for the First Time
If you have not...
0 Comments
Filed in: Cloud Sites

Server Management

This information is intended for Rackspace Private Cloud customers who want to apply an updated Rackspace-provided cookbook update to an Essex Private Cloud. These instructions are for modifying Essex only and should not be used...
0 Comments

FAQ

Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers

File Transfers and File Sharing

Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers
 
Linux
Rackspace Cloud Essentials - CentOS - Installing vsftpd
Rackspace Cloud Essentials - CentOS - Configuring a user in vsftpd
Rackspace Cloud Essentials - Ubuntu - Installing vsftpd
Rackspace Cloud Essentials - Secure File...
0 Comments
Filed in: Cloud Servers
Rackspace Cloud Servers can connect to Cloud Files without bandwidth charges when the server and the Cloud Files account are in the same data center. This connection is made by using the internal IP address that your server comes...
5 Comments
Filed in: Cloud Files
If you are using a Windows server and you only need to upload a few small files from your local machine, you can copy them to your clip board and use Local Resources to paste them to your Windows Cloud Server.   If you have more...
1 Comments
Filed in: Cloud Servers

Migrations

This article will provide the proper expectations for using the Assisted Migration Team to facilitate a paid migration from your existing mail server to Rackspace mail servers. This service is performed at a cost of $10 per...
0 Comments
Filed in: Rackspace Email

Uncategorized

As the administrator for your Cloud Servers, there will be times when you may need to log into one of your servers using the Console feature in the MyCloud Control Panel.
To access the console, go to the Server Details screen for...
4 Comments
Filed in: Cloud Servers
If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
0 Comments
Filed in: Cloud Servers
What is Split Domain Routing? 
Split Domain Routing (SDR) allows you to have a single domain's mailboxes distributed between our system and an external system, working together as though they were in one environment. This is...
1 Comments
Filed in: Email & Apps

This guide will prepare you for adding your first domain to the Rackspace Cloud Sites. You will learn how to manage your Hosting Plans as well as upload new content to your website. 
Rackspace Cloud Sites First 48, 2-1 - Adding...
0 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
0 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
0 Comments
Filed in: Cloud Sites
 
Linux
Rackspace Cloud Essentials - CentOS - Installing vsftpd
Rackspace Cloud Essentials - CentOS - Configuring a user in vsftpd
Rackspace Cloud Essentials - Ubuntu - Installing vsftpd
Rackspace Cloud Essentials - Secure File...
0 Comments
Filed in: Cloud Servers
 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous control...
0 Comments
Filed in: Cloud Servers
Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

Resizing

The New Cloud Control Panel lets you manage your Rackspace Cloud infrastructure through a simple, intuitive graphical interface. This article introduces you to some of the cool features we've put in place that will make your...
4 Comments
Filed in: Cloud Servers

Account Services

If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
0 Comments
Filed in: Cloud Servers
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
0 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous control...
0 Comments
Filed in: Cloud Servers

DNS

Technology has managed to become an integral part of our daily lives and plays a significant role on our day to day activities. Some of us, however, may come across words like DNS, A Records, MX Records etc, and may not have a...
0 Comments
Filed in: Rackspace Email
 
Back to the First 48 Guide Page
0 Comments
Filed in: Cloud Servers

High Availability - HA

 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers

Load Balancing

 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers

Control Panel Software

 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers

Server Migration

 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers

Linux Tools

 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers

Windows Tools

 
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials 2 - Creating a...
0 Comments
Filed in: Cloud Servers

SSL

Rackspace offers the ability to add IPv4 addresses to Cloud Servers in our first-generation and next-generation cloud environments for a fee. If you wish to obtain an additional IPv4 address for your server please open a ticket...
45 Comments
Filed in: Cloud Servers

Linux IPTables

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

SSH

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

CentOS/Fedora/Red Hat Enterprise Linux

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

Ubuntu/Debian Linux

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


Basic spam filtering is set up and enabled for all of your email accounts...
0 Comments
Filed in: Cloud Sites

Security

When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:
Passwords must contain at least eight characters.
The password must contain a mixture of upper...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
0 Comments
Filed in: Cloud Sites