- Getting Started -


- Getting Started -

Applies to: RackConnect v3.0. For questions on Rackconnect v2.0, see RackConnect FAQ.
Get quick answers to common questions about RackConnect v3.0.
Can I allocate multiple cloud networks to a single RackConnect v3.0 cloud server...
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Filed in: RackConnect
APPLIES TO: RackConnect v3.0
With RackConnect v3.0, there are no cloud server image restrictions. This means that all cloud server images listed as available in your RackConnect v3.0-enabled cloud account are compatible with...
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Filed in: RackConnect
Applies to: RackConnect v3.0​
RackConnect v3.0 includes a new enhanced API that enables you to seamlessly add and remove cloud servers from your load balancer pools, add and remove public IP addresses from your cloud servers, and...
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Filed in: RackConnect
APPLIES TO: RackConnect v3.0
This article provides multiple tables that outline RackConnect v3.0's compatibility with other Rackspace offering. Here are quick links to the table within this article:
Table 1: Comparison matrix for...
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Filed in: RackConnect
Applies to: RackConnect v3.0
The following table describes the limitations of RackConnect v3.0. 
 
Limitation
Details

Cloud account


A single cloud account cannot be associated with both a RackConnect v3.0 configuration and a...
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Filed in: RackConnect
Applies to: RackConnect v3.0
The following table provides a detailed list of the requirements that must be met to implement RackConnect v3.0.

RackConnect v3.0 Requirements


Requirement


Details

Cloud account

The cloud...
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Filed in: RackConnect
Applies to: RackConnect v3.0, RackConnect v2.0

RackConnect is the innovative hybrid connectivity offering from Rackspace that enables you to select and combine the best features of Rackspace dedicated and cloud hosting into one...
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Filed in: RackConnect
Applies to: RackConnect v3.0
RackConnect v3.0 includes an enhanced API that lets you accomplish the following tasks:
Seamlessly add and remove Cloud Servers from your load balancer pools
List your available load balancer pools...
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Filed in: RackConnect
Applies to: RackConnect v3.0
Important: The beginning of each RackConnect article now includes an Applies to label to indicate whether the contents apply to RackConnect v3.0, RackConnect v2.0, or both versions of RackConnect....
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0, OnMetal Cloud Servers
Rackspace now supports OnMetal Cloud Servers with RackConnect. This means you can now enjoy the benefits of OnMetal Cloud Servers—single-tenant, bare-metal, API-driven—combined...
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Filed in: Cloud Servers, Filed in: RackConnect
Rackspace Private Cloud Software allows you to install an OpenStack private cloud, configured as recommended by Rackspace OpenStack specialists.
Rackspace Private Cloud Software uses Ansible to create an OpenStack cluster on...
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No. Your configurations cannot be migrated from other providers.
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Filed in: Auto Scale
Authentication is required to create a scaling group; you must send an x-auth-token header with most API requests. Authentication is not required to execute policies via anonymous webhooks.
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Filed in: Auto Scale
Auto Scale works by horizontally scaling a particular tier of an application; for example, the web tier. You need to know which servers you want to scale. To get started, you need a server image that you have configured with all...
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Filed in: Auto Scale
The terms PV and PVHVM refer to the virtualization mode used by the hypervisor to run the virtual machine. In general, PVHVM offers better performance than PV, especially for disk and network IO, but is not well supported in...
0 Comments
Filed in: Cloud Servers, Filed in: Cloud Images
Yes, but instances are provisioned only with network interfaces on their data center's internal service network (ServiceNet).  Connecting to a Cloud Database instance remotely requires either a Cloud Server or Cloud Load Balancer...
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Filed in: Cloud Databases
Each Cloud Database instance comes with an attached storage volume. Storage volumes are automatically provisioned on a shared Internet Small Computer System Interface (iSCSI) storage area network (SAN) that provides for increased...
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Filed in: Cloud Databases
Every Cloud Databases instance is optimized for performance. Cloud Databases uses container-based virtualization, which eliminates the performance bottlenecks of the traditional hardware virtualization and enables your database...
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Filed in: Cloud Databases
Rackspace Private Cloud Sandbox is a fast, free, and easy way to install a Rackspace Private Cloud powered by OpenStack on a single physical device. This method is suitable for anyone who wants to install an OpenStack-powered...
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This article documents the changes in Rackspace Private Cloud v4.2.1 and v4.2.0 and identified known issues.
For the release notes for previous versions, refer to the following articles:
Rackspace Private Cloud v4.1.2 Release...
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This article documents the changes in Rackspace Private Cloud v4.2.0 and identified known issues.
For the release notes for previous versions, refer to the following articles:
Rackspace Private Cloud v4.1.2 Release Notes...
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Product Overview
Cloud Queues is an open-source messaging system, designed to help customers build and scale distributed applications in the cloud.  The Cloud Queues API is built to be flexible, supporting a variety of messaging...
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Filed in: Cloud Queues
Rackspace Private Cloud v 4.1.2 has the following changes and documentation. For the full list of known issues and information from the Rackspace Private Cloud v 4.0 release, refer to the Rackspace Private Cloud v. 4.0 Release...
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You have 2 options on listing your Cloud Queues.  You can use the Control Panel or generate the list through your terminal.
In the Control Panel
In the Control Panel, click the Queues tab.
You will see you Cloud Queues listed...
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Filed in: Cloud Queues
Creating a Cloud Queue can be accomplished through the Control Panel or through your terminal.  After creating the Queue, you can use the Control Panel for viewing Queue details or deleting the Queue as needed.  All other Queue...
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Filed in: Cloud Queues
The following permissions matrix displays specific permissions for the roles in Cloud Queues. The matrix displays the method names, their corresponding RESTful API commands, and the roles that are supported.  
API Documentation...
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Filed in: Cloud Queues
This guide is designed to get administrators started with Role-Based Access Control (RBAC) and to answer questions about the service.
1. Overview
What is RBAC?
Why implement RBAC?
What are roles?
What roles are available through...
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Filed in: Cloud Hosting
The RBAC permissions matrix displays the type of roles that are available within each product. Select a product within the table to view the detailed permissions matrix.
Create, Read, Update, and Delete describes the permissions...
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Filed in: Cloud Hosting
Description
This article will detail disabling the 'IE Enhanced Security Configuration' setting within Windows Server 2012. Enchanced Security mode limits the exposure of the server to potentially malicious Web content. However,...
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Filed in: Cloud Servers
Description
This article will detail installing, testing, and configuring PHP on the Windows Server 2012. This article will use the Microsoft Web Platform Installer (Web PI) method of installation. It will not cover the use case...
0 Comments
Filed in: Cloud Servers
Introduction
Follow this quick-start guide to spin up a Brocade Vyatta vRouter (formerly known as Vyatta network appliance). Keep in mind that the username for logging into the appliance once the appliance is up and running is “...
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Filed in: Cloud Servers
This guide is designed to get administrators started with Role-Based Access Control (RBAC) and to answer questions about the service. 
What is RBAC?
RBAC is a secure method of restricting account access to authorized users. This...
0 Comments
Filed in: Cloud Hosting, Filed in: Cloud Servers, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases
This video walks you through the installation of the Rackspace Private Cloud Software.
3 Comments
NOTE: These instructions apply only to Rackspace Private Cloud v4, deployed with Chef.
 
This article describes the processes for enabling Active Directory and LDAP in your Rackspace Private Cloud environment.
Table of Contents...
2 Comments
The Cloud Monitoring Agent allows you to monitor the internals of your Cloud Server by running checks that are installed on your server locally rather than launching checks from one or more of the Rackspace data centers. Because...
2 Comments
This document is intended for Rackspace Private Cloud customers who want use sosreport tool to help troubleshoot their Rackspace Private Cloud environment. It is assumed that you have successfully installed a cloud with Rackspace...
0 Comments
Rackspace has developed a set of OpenStack Block Storage (Cinder) chef recipes, combined into a cookbook, that can be used to configure a Cinder node or group of nodes. This section discusses the concepts and architecture behind...
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About Cloud Networks
Cloud Networks lets you create and manage secure, isolated networks in the cloud.  These networks are fully single tenant and you have complete control over the network topology, IP addressing (IPv4 or IPv6...
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Filed in: Cloud Servers
Support is available by email at cloudfiles@rackspace.com Monday through Friday, 9AM to 5PM CST. Tech support will be happy to answer any questions you have about Cloud Files, except for code related issues. If you do have...
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Filed in: Cloud Files
Rackspace Cloud Files uses Akamai Technologies, Inc. a leading, tier one, global Content Delivery Network (CDN) provider to offer the benefits to all Cloud Files users.  Today Akamai handles tens of billions of daily Web...
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Filed in: Cloud Files
There is a growing list of tools and extensions. A sampling is as follows.
Rackspace CDN is a WordPress plug-in that allows any media in your WordPress uploads folder to be uploaded to Rackspace Cloud Files, powered by CDN. Once...
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Filed in: Cloud Files
Cloud Files™ is not a “file system” in the traditional sense. You will not be able to map or mount virtual disk drives like you can with other forms of storage such as a SAN or NAS. Since Cloud Files is a different way of...
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Filed in: Cloud Files
This guide provides an overview of Rackspace Cloud Files and its features to help you get started quickly and serve content over Akamai's CDN service.
Cloud Files allows you to store data on the Rackspace infrastructure. The ...
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Filed in: Cloud Files
If you need help with RackConnect please contact us via any of our usual Support channels, and our team will help you with your issue or direct you on to the relevant support group. We are available via phone, chat, or tickets...
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Filed in: RackConnect
Customers with Managed Infrastructure who want to build Windows servers that use RackConnect must build from one of the following images:
Windows Server 2008 R2 x64 RC
Windows Server 2008 R2 x64 - MSSQL2K8R2 RC
Windows Server...
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Filed in: RackConnect
Customers with a dedicated account should speak to their Account Manager for information about the actions involved in getting RackConnect, and how best to proceed. Be aware that RackConnect is supported only where Rackspace...
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Filed in: RackConnect
You need RackConect in order to build a hybrid hosting solution that combines the best of dedicated and cloud hosting by creating connections between dedicated servers and Cloud Servers. RackConnect can be implemented on certain...
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Filed in: RackConnect
The Following Article will guide you through using our Simple Email setup tool in Outlook Web Access (OWA.) to setup your iPhone. Let's take a look and get started:
Note: The following guide applies to customer on an Exchange...
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Filed in: Exchange
APPLIES TO: RackConnect v3.0, RackConnect v2.0
RackConnect is compatible with our dedicated Managed, dedicated Intensive, cloud Managed Operations, and cloud Managed Infrastructure service level offerings—giving you the ability...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
For the Rackspace Open Cloud offering, the image list for RackConnect customers with Managed Infrastructure has been simplified. As long as your RackConnect implementation is complete, you can select...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
To create new servers, you can use Cloud Server images that are available in the MyRackspace Portal, the Cloud Control Panel, or the Cloud Servers API. To ensure that you are using a Cloud Server...
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Filed in: RackConnect
Load balancers distribute workloads across 2 or more servers, network links or other resources. This distribution maximizes throughput, minimizes response time and helps avoid overload. The following information discusses several...
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Filed in: RackConnect
APPLIES TO: RackConnect v3.0, RackConnect v2.0
There are several methods available for accessing your RackConnected cloud servers; this article provides an overview of some of these methods.
Direct access to RackConnected cloud...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
One of the main benefits of RackConnect is that you do not have to set software firewall rules (IPTables or Windows Firewall) on individual Cloud Servers—you can modify network connectivity between...
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Filed in: RackConnect
You can access the RackConnect Management Interface from the MyRackspace Portal.  To view your RackConnect configuration, click Network > RackConnect.
On the RackConnect page, you can add a Cloud account to your RackConnect...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
In order to build a hybrid hosting solution that leverages the security of dedicated servers with the flexibility and service offerings of the Rackspace Cloud, you need to use RackConnect to allow the...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
In order to Implement RackConnect, the following are required:
Supported Network Device - The RackConnect automation is compatible with any Cisco ASA firewall (5505 Security+ or better) or F5 Big-IP...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
The 2.0 version of RackConnect added new automation and security features, including:
Support for next generation Cloud Servers: Rackspace Cloud Servers powered by OpenStack.
RackConnect API: that...
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Filed in: RackConnect
APPLIES TO: RackConnect v2.0
Note: this article is a high level overview of RackConnect v2.0. For more technical information on RackConnect, see What are the requirements for implementing RackConnect?.
RackConnect gives you the...
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Filed in: RackConnect
APPLIES TO: RackConnect v3.0, RackConnect v2.0
We have created this article to cover many of the key terms you will encounter with RackConnect—to help you better understand how RackConnect works. Next to each term, in parenthesis...
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Filed in: RackConnect
Getting Started
Cloud Monitoring Getting Started Guide: http://docs.rackspace.com/cm/api/v1.0/cm-getting-started/content/Introduction.html
Getting started with the Cloud Monitoring CLI (Raxmon): http://www.rackspace.com/...
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Do you leverage data center automation to build products faster? Do you want a seamless way to define thresholds? Do you want to leverage some of the easiest, most reliable technology to make monitoring a breeze? Learn how to...
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Looking into the future, we are laying a super solid foundation for building scalable high-performance and reliable services for making sure your infrastructure is up. We’re now ready to start experimenting with some very...
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There are five monitoring zones:


Blacksburg (IAD)
Dallas-Fort Worth (DFW)
Chicago (ORD)
London (LON)
Hong Kong (HKG)


Using multiple monitoring zones eliminates the need for maintenance and upgrade downtime, as well as ensures...
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For more information, please see the following link here.
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Rackspace Cloud Monitoring is an API-based system. You can access it using the following methods:
Cloud Control Panel
raxmon command line inteface (CLI)
Cloud Monitoring API
To set a monitoring check using the Cloud Control Panel...
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Right now we support email and webhook. The most up to date information is here.
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Anything with a URL or an IP address that is not blocked by a firewall. Details can be found here.
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As the complexity of your business increases with the number of products, customers, websites, etc., there is an increasing possibility of one or more of your resources suffering from a variety of system failures. Learning of a...
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Rackspace Cloud Monitoring is an API driven cloud service built for infrastructure monitoring. It offers a simple yet powerful feature-set, allowing extreme flexibility in configuration and execution.  Very simply, we help answer...
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Compute

OpenStack Compute is a compute service that provides server capacity in the cloud. Compute Servers come in different flavors of memory, disk space, and CPU, and can be provisioned in minutes. Interactions with Compute...
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This chapter describes the methods you will use to access your cloud. You should be familiar with the contents of this section before attempting to create an instance or perform other configuration and maintenance tasks....
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More information about Rackspace Private Cloud is available on the Rackspace web site at http://www.rackspace.com/cloud/private. You can also visit the Rackspace Private Cloud user forum at https://community.rackspace.com/...
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Future releases of Rackspace Private Cloud Software will continue to provide additional support for the expanded OpenStack offerings, as well as the Havana release.
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Rackspace Private Cloud v 4.0 uses the Grizzly code base of OpenStack and includes Compute (Nova), Image Service (Glance), Dashboard (Horizon), Identity (Keystone), Virtual Network Service (Quantum), and Ceilometer.
Object...
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Rackspace Private Cloud is an OpenStack configuration that has been developed, tested, and packaged by Rackspace OpenStack specialists. We've developed an OpenStack offering that is easy to install, with a configuration that...
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You can deploy a Rackspace Private Cloud in your own data center or in a Rackspace-managed data center. It's suitable for all scenarios, ranging from initial evaluations to production deployments.
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Rackspace Private Cloud is free, and so is access to the Rackspace Private Cloud user forum. For information about pricing for Escalation Support and Rackspace hosting of your cloud, email us at opencloudinfo@rackspace.com.
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Rackspace Private Cloud is suitable for anyone who wants to install a stable, tested, and supportable OpenStack private cloud.
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Rackspace Private Cloud is a set of tools that allows you to quickly install an OpenStack private cloud, configured as recommended by Rackspace OpenStack specialists.
Rackspace Private Cloud uses Chef to create an OpenStack...
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To learn more about the differences between IMAP and POP, please see the following article: IMAP Vs. POP
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Filed in: Rackspace Email
The maximum size of a Rackspace Email box is 25 GB.
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Filed in: Rackspace Email
The Maximum size for an attachment in the Rackspace environment is 50mb.
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Filed in: Rackspace Email
Great question - the following article will help you get that going: Adding A Signature To Rackspace Email
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Filed in: Rackspace Email
Easy - have a look the following article to get you going - Adding An Alias With Rackspace Email
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Filed in: Rackspace Email
There's no hard limit to how many Group Lists you can have. The maximum number of recipients for a group list is 50.
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Filed in: Rackspace Email
You can view and manage your email at the following address: https://apps.rackspace.com
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Filed in: Rackspace Email
There are several ways actually. If you're a Rackspace Email user you can do this through webmail. You'll first head over to cp.rackspace.com and log in with your email address and current password. Next navigate to the right...
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Filed in: Rackspace Email
Great question - for customers on an Exchange 2007 environment, the maximum mailbox storage is 10GB's.
For customers on an Exchange 2010environment, the maximum mailbox storage is 50GB's.
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Filed in: Exchange
The Maximum size for an attachment in the Exchange environment is 50mb.
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Filed in: Exchange
Outlook Web Access or OWA is a way to access your email online from any computer. This can be useful if you're not at home or in the office where email is usually checked through an email client. To access your email online head...
0 Comments
Filed in: Exchange
Great question! To learn more about Autodiscover and its benefits, please view the following article: Autodiscover and Hosted Exchange
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Filed in: Exchange
Public folders are a feature of Microsoft Exchange that you can use to share information with others within your organization. Public Folder administrators can set privileges for users to access a folder, or the folder can be...
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Filed in: Exchange
Adding a Blackberry or Activesync license will be done by your administrator through the Cloud Office control panel. To learn more about adding the license please read the following article - Adding An Activesync/BES license
0 Comments
Filed in: Exchange
Cloud Databases is a stand-alone, API-based, relational database service built on OpenStack® cloud that allows Rackspace customers to easily provision and manage multiple MySQL database instances. Instances are provisioned in a...
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Filed in: Cloud Databases
Cloud Databases provides a complete solution for customers demanding a high-performance, purpose-built infrastructure designed for relational databases backed and supported by engineers who specialize in MySQL workloads. Cloud...
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Filed in: Cloud Databases
For the most up-to-date information about available instance sizes, see the Cloud Databases website or the "List Flavors" section of the Cloud Databases Developer Guide. 
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Filed in: Cloud Databases
Any US or UK customer with a Cloud account will be able to provision multiple ServiceNet database instances, manage multiple databases and users (within resource limits). This service is also available to RackConnected Cloud...
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Filed in: Cloud Databases
No, Cloud Databases are available only to customers with Cloud account credentials. Managed Operations Service Level or Dedicated customers with RackConnect (that is those customers who also have a Cloud account) have access, but...
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Filed in: Cloud Databases
Yes. Click Databases in the Cloud Control Panel. Connecting to a Cloud Database instance remotely requires either a Cloud Server or Cloud Load Balancer to proxy the connection.
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Filed in: Cloud Databases
Of course you can! Simply press the Rebuild button in the Control Panel and you will be able to select a new distribution. Be sure you have a backup of your data because this process will destroy any data that is on the server....
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Filed in: Cloud Servers
You can reboot your server. You can restore from a backup. You can delete your server and start over. You can boot into an emergency rescue mode and attempt fix the problem. There are many options for recovering from mistakes,...
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Filed in: Cloud Servers
Chances are that the repository for your operating system's package manager has an older approved version. This is fairly common, and you will need to remove that installation and then compile the newer version yourself. Refer to...
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Filed in: Cloud Servers
It depends on your service level. For Managed Infrastructure Cloud accounts, you are responsible for installing and maintaining all software on your server. However, you can check out our help articles for tutorials and walk-...
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Filed in: Cloud Servers
All of our Cloud Servers can be configured as development stacks, database servers and web servers. Apache, Lighttpd and Mongrel, Visual Studio are all options.
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Filed in: Cloud Servers
dns1.stabletransit.com and dns2.stabletransit.com
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Filed in: Cloud Servers
This is a question familiar to those who use shared hosting. There is no limit, since you are in control of everything on your Cloud Server.
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Filed in: Cloud Servers
Maybe. That mostly depends on your experience as a Systems Administrator for Linux and/or Windows Server. Our Linux Cloud Servers are full Linux distributions with root-level access. Our Windows Cloud Servers give you...
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Filed in: Cloud Servers
We have two Service Levels: Managed Infrastructure and Managed Operations. At the Managed Infrastructure level, we support the Cloud Server hardware, datacenter environment, and Internet connectivity - but do not support the...
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Filed in: Cloud Servers
Anything you want to (within the law and our Acceptable Use Policy, of course)! The Rackspace Cloud Server solution is a fully unrestricted, root/Administrator level access, Linux or Windows environment. Any application or...
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Filed in: Cloud Servers
Mostly, CPU processing time. However, compute cycles also account for the disk I/O your application's operations consume. For example, a page with heavy database queries will consume more compute cycles in part due to the larger...
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Filed in: Cloud Sites
The compute cycles you use are presented in your control panel in near real time.
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Filed in: Cloud Sites
Compute cycles measure the amount of processing time your applications take to execute in order to serve content to users from the Cloud Sites environment.
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Filed in: Cloud Sites
Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers
A Container is a “storage compartment” for your data and provides a way for you to organize that data. You can think of a Container as analogous to a folder in Windows® or a directory in UNIX®. The primary difference between a...
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Filed in: Cloud Files
First you must make sure you have generated a valid API Access Key. Then you can use either the Cloud Files user interface in the Rackspace Cloud Control Panel or one of our programming interfaces.
Please see the How do I use...
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Filed in: Cloud Files
This Second Guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials - Creating a New...
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Filed in: Cloud Servers
When you're creating new Rackspace cloud resources it's important to understand what a region is and how to use regions effectively.
What is a Region?
A region is a collection of one or more data centers interconnected by a low-...
18 Comments
Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: RackConnect, Filed in: Cloud Queues, Filed in: Cloud Big Data, Filed in: Cloud Orchestration, Filed in: Auto Scale
Contents
Introduction
Ideal uses for Cloud Files
Key Concepts
Using Cloud Files
Control Panel Interface
Programming Interfaces
Getting Started
Introduction
Cloud Files™ is an affordable, redundant, scalable, and dynamic storage...
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Filed in: Cloud Files
You can reboot your Cloud Server throught he Cloud Control Panel. You have two options here, a Soft or a Hard Reboot. If your server is not responding, performing a Hard Reboot is the most effective way of bringing it back into...
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Filed in: Cloud Servers
Once you have learned how to Create a new Cloud Server, you may use several of our tools that allow control over your server.
Reboot Server
Rebuild Server
Resize Server (only works with Standard Cloud Servers)
Reset Password...
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Filed in: Cloud Servers
If your Linux system has become non-bootable or is suffering from critical system errors, you can use Rescue Mode to recover your system data. These problems may be caused by file system corruption, boot file corruption, or other...
0 Comments
Filed in: Cloud Servers
As the administrator for your Cloud Servers, there will be times when you may need to log into one of your servers using the Console feature in the MyCloud Control Panel.
To access the console, go to the Server Details screen for...
4 Comments
Filed in: Cloud Servers
The Cloud Control Panel lets you manage your Rackspace Cloud infrastructure through a simple and intuitive interface. This article introduces you to some of the cool features we've put in place that will make your daily...
4 Comments
Filed in: Cloud Servers
If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers
The following article shows you how to set up your Microsoft Exchange 2007 email account with Mac Mail.
Note: Exchange 2007 runs only on Mac OS X version 10.6 or later. If you're unsure about which OS X version you're running,...
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Filed in: Exchange
Rackspace® offers both dedicated and cloud hosting solutions. Deciding which is best for your particular scenario can be difficult. Following are important features to consider when choosing a hosting solution for your business...
2 Comments
Filed in: Cloud Servers
Public folders are a feature of Microsoft Exchange that are used to share information with others within your organization.  Public folder administrators can set privileges for users to access a folder, or the folder can be made...
0 Comments
Filed in: Exchange
The following article will help set up your signature which can include your title, phone number, or any other content you want to display. Let's take a look at the instructions below:  
1. First thing you'll want to do is login...
1 Comments
Filed in: Rackspace Email
What is Split Domain Routing? 
Split Domain Routing (SDR) allows you to have a single domain's mailboxes distributed between our system and an external system, working together as though they were in one environment. This is...
1 Comments
Filed in: Cloud Office
You can add a single mailbox to your Rackspace Email account or add multiple mailboxes by using a CSV or Microsoft Excel file.

Add a single mailbox


Log in to the Cloud Office Control Panel at cp.rackspace.com.
In the Go to...
0 Comments
Filed in: Rackspace Email
Entourage 2008 users who prefer the EWS version (Exchange Web Services Edition) will be glad to know Rackspace has the setup guide for you to get you up and running. Let's take a look at the following steps below to get you going...
0 Comments
Filed in: Exchange
Outlook for mac is finally here! Mac user can now setup their Microsoft Exchange account using Outlook 2011 and we have the article that will get you up and running. Let's take a look at the steps below to get you going: 
First...
6 Comments
Filed in: Rackspace Email

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
This guide will prepare you...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you are familiar...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Hello and welcome to the...
0 Comments
Filed in: Cloud Sites
 
Linux
Rackspace Cloud Essentials - CentOS - Installing vsftpd
Rackspace Cloud Essentials - CentOS - Configuring a user in vsftpd
Rackspace Cloud Essentials - Ubuntu - Installing vsftpd
Rackspace Cloud Essentials - Secure File...
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Back to the First 48 Guide Page
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This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
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Filed in: Cloud Servers
This article provides you with an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for...
0 Comments
Filed in: Cloud Servers
Building an e-commerce solution using Cloud Sites
Cloud Sites is designed to provide an elastic web-hosting environment.  This capability can allow an e-commerce merchant to properly handle the high-volume shopping season without...
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Rackspace offers the ability to add IPv4 addresses to Cloud Servers for a fee. If you wish to obtain an additional IPv4 address for your server please open a ticket through the Support section of the Cloud Control Panel to get...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
This article will show you...
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Ready to setup your Microsoft Exchange 2007 mailbox with Outlook 2010? If so, let's take a look at the following steps below to get you going: 
First thing you'll want to do is log into your User Control Panel (cp.rackspace.com/...
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Note: This documentation refers to a feature that is no longer available for Cloud Sites. This article is here for the purpose of legacy support only. We no longer offer free email service with Cloud Sites, but you can connect to...
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Choosing a Linux distribution
If you're new to Linux you'll face a choice between some unfamiliar distributions. In this article we try to de-mystify those choices.
So many options
When you're creating a server instance you have...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Email sent to you from domains, email addresses, and IPs on your blacklist...
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Filed in: Cloud Sites
The following article will explain how to configure your Rackspace Email account with Outlook 2007 using an IMAP connection. Let's to take a look at the guide below to get you started: Let's go ahead and open up Outlook, select...
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Filed in: Rackspace Email
The following article below will demonstrate how to setup your Rackspace Email account with Outlook 2010. Let's take a look at the steps below to get you going: 
1. Let's go ahead and open up Outlook, select Tools, Account...
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Filed in: Rackspace Email
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
A catchall address is a designated mailbox where any email sent to a non-...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
--Make sure the email account has already been created in Cloud Sites...
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Cloud Servers from The Rackspace Cloud is an affordable, easy-to-use cloud computing infrastructure. Each Cloud Server is a fully-customizable virtualized server instance that a user can launch, maintain, and control with full...
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Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
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Rackspace Cloud Servers can connect to Cloud Files without bandwidth charges when the server and the Cloud Files account are in the same data center. This connection is made by using the internal IP address that your server comes...
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Filed in: Cloud Files
If you are using a Windows server and you only need to upload a few small files from your local machine, you can copy them to your clip board and use Local Resources to paste them to your Windows Cloud Server.   If you have more...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
You can access a mobile version of the webmail by going to mail.emailsrvr....
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
Please see the PDF documentations on setting up a POP or IMAP account in...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Setting up IMAP on your iPhone
To set up iPhone for IMAP, do the following...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites. This article is available for the purpose of legacy support only.
 
Basic spam filtering is set up and enabled for all of your email...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

Email Antivirus Process
Our antivirus system scans all inbound and outbound...
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When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:
Passwords must contain at least eight characters.
The password must contain a mixture of upper...
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Filed in: Cloud Sites


 
This first guide will help familiarize you with the Rackspace Cloud Control Panel. 
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the...
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For any domain that is registered with or transferred to The Rackspace Cloud, we will automatically notify you as the expiration date for your domain name nears. The notices will be sent to the email address listed under the...
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Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


If our spam filtering software suspects that an incoming message is spam,...
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Filed in: Cloud Sites

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.


If our spam filtering software suspects that an incoming message is spam,...
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Filed in: Cloud Sites
Each Cloud Server comes with two addresses that are available for your use. One address is an external ”real-world” IP address that is accessible from the Internet and the other is an internal or "private" IP address.  This...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
See the following PDF documentation: Setting Up Mozilla Thunderbird 1.0
See...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
See the following PDF documentation:
·       Setting Up Windows Mail (IMAP...
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Filed in: Cloud Sites
NOTE: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites Control...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Setting Up ChatterEmail on Your Treo for the First Time
If you have not...
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FAQ

Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
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File Transfers and File Sharing

Next Generation Cloud Servers:  Sample Code
List of API Operations
Code Sample - cURL
Add a user to your account through the API
Code Samples - XML
Create Server Request
Create Server Response
Get Server Details Response
Reboot...
3 Comments
Filed in: Cloud Servers
 
Linux
Rackspace Cloud Essentials - CentOS - Installing vsftpd
Rackspace Cloud Essentials - CentOS - Configuring a user in vsftpd
Rackspace Cloud Essentials - Ubuntu - Installing vsftpd
Rackspace Cloud Essentials - Secure File...
0 Comments
Filed in: Cloud Servers
Rackspace Cloud Servers can connect to Cloud Files without bandwidth charges when the server and the Cloud Files account are in the same data center. This connection is made by using the internal IP address that your server comes...
5 Comments
Filed in: Cloud Files
If you are using a Windows server and you only need to upload a few small files from your local machine, you can copy them to your clip board and use Local Resources to paste them to your Windows Cloud Server.   If you have more...
1 Comments
Filed in: Cloud Servers

Uncategorized

As the administrator for your Cloud Servers, there will be times when you may need to log into one of your servers using the Console feature in the MyCloud Control Panel.
To access the console, go to the Server Details screen for...
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Filed in: Cloud Servers
If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
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Filed in: Cloud Servers
What is Split Domain Routing? 
Split Domain Routing (SDR) allows you to have a single domain's mailboxes distributed between our system and an external system, working together as though they were in one environment. This is...
1 Comments
Filed in: Cloud Office

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
This guide will prepare you...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you are familiar...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Hello and welcome to the...
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Filed in: Cloud Sites
 
Linux
Rackspace Cloud Essentials - CentOS - Installing vsftpd
Rackspace Cloud Essentials - CentOS - Configuring a user in vsftpd
Rackspace Cloud Essentials - Ubuntu - Installing vsftpd
Rackspace Cloud Essentials - Secure File...
0 Comments
Filed in: Cloud Servers
 
This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
0 Comments
Filed in: Cloud Servers
This article provides you with an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for...
0 Comments
Filed in: Cloud Servers
Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

Resizing

The Cloud Control Panel lets you manage your Rackspace Cloud infrastructure through a simple and intuitive interface. This article introduces you to some of the cool features we've put in place that will make your daily...
4 Comments
Filed in: Cloud Servers

Account Services

If you are ever having a problem accessing the Control Panel, or any other Rackspace Cloud services, the first place you should check is the Cloud Status page.  This is where we list all maintenances and service-impacting events...
0 Comments
Filed in: Cloud Servers
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you are familiar...
0 Comments
Filed in: Cloud Sites
This article provides you with an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for...
0 Comments
Filed in: Cloud Servers

DNS

 
Back to the First 48 Guide Page
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High Availability - HA

 
This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
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Load Balancing

 
This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
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Filed in: Cloud Servers

Control Panel Software

 
This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
0 Comments
Filed in: Cloud Servers

Server Migration

 
This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
0 Comments
Filed in: Cloud Servers

Linux Tools

 
This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
0 Comments
Filed in: Cloud Servers

Windows Tools

 
This guide will show you how to add new Cloud Servers and Cloud Load Balancers to your account, as well as how to work with Cloud Files through the File Manager.
 
Cloud Servers
Rackspace Cloud Essentials  - Creating a New...
0 Comments
Filed in: Cloud Servers

SSL

Rackspace offers the ability to add IPv4 addresses to Cloud Servers for a fee. If you wish to obtain an additional IPv4 address for your server please open a ticket through the Support section of the Cloud Control Panel to get...
45 Comments
Filed in: Cloud Servers

Linux IPTables

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

SSH

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

CentOS/Fedora/Red Hat Enterprise Linux

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

Ubuntu/Debian Linux

Although Rackspace Cloud has taken steps to make your default Cloud Server image as secure as possible, the first line of defense lies in the hands of you, our customer.  Follow these steps immediately after creating your Cloud...
25 Comments
Filed in: Cloud Servers

Security

When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:
Passwords must contain at least eight characters.
The password must contain a mixture of upper...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.
 
 
Should I use POP or IMAP? What is the difference?

Setting up your Palm...
0 Comments
Filed in: Cloud Sites