ticket


Account Services

This video will show how easy it is to create a support ticket.
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Filed in: Cloud Hosting
Getting Fanatical Support for your Rackspace services is now easier than ever!
If you have a quick question and need an immediate response, call our Support number or use Live Chat to connect with a Racker who can assist you...
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Filed in: Cloud Servers
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you are familiar...
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Filed in: Cloud Sites
Once a ticket is opened it can be in one of the following four states depending on the work done on it.
New
In progress
Pending your response
Solved
Closed
As soon as a ticket is opened by a Rackspace Cloud customer it is in the...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Images

Uncategorized

Tickets - When you click on the Tickets link, you will see a list displaying your current tickets, along with tabs showing your closed tickets, and a combined view of all tickets.  In the center of this list is the button to...
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Filed in: Cloud Servers
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you are familiar...
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Filed in: Cloud Sites

- Getting Started -

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.
Now that you are familiar...
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Filed in: Cloud Sites