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Is there a Rackspace Cloud SLA?
The Rackspace Cloud has SLAs for each of the products and they can be viewed online with the Terms of service and AUP (Accepted use policy).
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Account Services

Cloud Hosting Service Level Agreement
Our Service Level Agreement for Cloud Servers, Cloud Sites, and Cloud Files can be found at http://www.rackspace.com/cloud/legal/sla/.
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Filed in: Cloud Files