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Rackspace Cloud Backup - Install the Agent

Getting Started with Rackspace Cloud Backup - Part 1 Note: You can use Rackspace Cloud Backup on virtually any server in the Rackspace Cloud. The exceptions are FreeBSD 9, Debian 5 and Windows 2003. Establish network routes If your Cloud Server was create ...

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Rackspace Cloud Backup - Backup Information

Getting Started with Rackspace Cloud Backup - Part 3 How to View Backup Information On the last page, we discussed How to Create a Backup . Once your Backup is set up, you might want to confirm its settings, make sure a clean up or restore finished proper ...

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Rackspace Cloud Backup - Backup Actions

Getting Started with Rackspace Cloud Backup - Part 4 How to Use Backup Actions You may do several actions with a single Backup. This page describes them. You can access the Backup Actions drop-down menu in two ways: 1) from the gear widget next to the Bac ...

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Rackspace Cloud Backup - Preferences

Getting Started with Rackspace Cloud Backup - Part 6 Preferences On the Preferences screen, you can determine how Cloud Backup notifies you about Backup activity on your Account. Wait, didn't I do this already? When you created your Backups, you dete ...

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Rackspace Cloud Backup - System Actions

Getting Started with Rackspace Cloud Backup - Part 5 How to Use System Actions Important : The system actions are for users who are familiar with Rackspace Cloud Backup. Users with Managed Cloud Service Level accounts might want to contact their account m ...

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Rackspace Cloud Backup - Create a Backup

Getting Started with Rackspace Cloud Backup - Part 2 If you have an account with Managed Cloud Service Level and do not see your Server under Systems, check with your account manager to install the RCBU Agent. Other users who do not see their Server liste ...

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Rackspace Cloud Backup - Overview

Getting Started with Rackspace Cloud Backup - Overview **NOTE: Cloud Backup currently only works on Rackspace Cloud Servers Overview Rackspace Cloud Backup is a file-based backup application that lets you choose which files and folders to backup from your ...

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What do the various icons and statuses on the ticket list represent?

Once a ticket is opened it can be in one of the following four states depending on the work done on it. New In progress Pending your response Solved Closed As soon as a ticket is opened by a Rackspace Cloud customer it is in the " New " state. O ...

Terms of Service

Please click here to view The Rackspace Cloud Terms of Service .  Please click here to view the  Mail Hosting Services Terms of Service . cloud cloudsites cloud sites Terms of Service t.o.s. Email & Apps Email Archiving Cloud Drive Exchange Rackspace ...

Where are my Cloud Backups stored?

All of your Cloud Backups are stored in your Cloud Files account. But what if I never set up a Cloud Files account? When you established your Cloud Account, a Cloud Files account was set up as well. You are not charged storage fees for your Cloud Files ac ...

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How do I generate a Rackspace Cloud Backup Encryption key?

If you wish to create your own encrypted key and bypass the default client-side encryption, please refer to this article on using OpenSSL to generate a key . Cloud Backup Backups ...

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What happens if I lose my Encryption key?

Rackspace does not store customer encryption keys. Only you will know and be able to access your encryption passphrase. If you forget your passphrase, you will not be able to restore data from your Backups. See our section on Setting up Encryption on your ...

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Does the backup agent accept incoming connections?

No.  The agent only makes outgoing SSL connections to our API server on port 443. Cloud Backup Backups ...

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Why are files that are being modified during backup missing or corrupted?

Background There are 3 types of files that change as Cloud Backup backs them up: Files that are being overwritten or get deleted as we back them up. Files like logs that get appended to as we back them up. Files like databases that may have random updates ...

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Why does my backup fail with the error: "container does not exist Invalid snapshot id and engine, and check config_backup.json id."

Background The Cloud Files container named "z_do-not-delete-cloud-backup" is required for Rackspace Cloud Backup to work properly. If this container is deleted, you will receive the error, "Container does not exist. Invalid snapshot id and ...

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What is De-duplication?

Our block-level de-duplication backs up only those portions of files that have changed since the previous backup. This means you don’t needlessly backup the same unchanged data again and again. This increases efficiency by reducing the amount of data that ...

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How does Rackspace Cloud Backup handle corrupt files?

Rackspace double checks to make sure files get written properly when backed up and restored. However, if an uploaded file is corrupt, it will get backed up and restored as corrupted. The backup and restore processes themselves should never corrupt files. ...

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How many backup jobs can I have at one time?

You can create any number of backup jobs for each of your servers, and you can include a nearly unlimited number of files in each job. For more inoformation, see Creating a Backup in the Rackspace Cloud Backup Getting Started Guide . Cloud Backup Backups ...

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Can I use Rackspace Cloud Backup on my server?

You can use Rackspace Cloud Backup on virtually any server in the Rackspace Cloud. The exceptions are FreeBSD 9, Debian 5 and Windows 2003. Note: If you have servers that are not in the Rackspace Cloud, you can use the equivalent service offered by Jungle ...

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What does Rackspace Cloud Backup cost?

With advanced deduplication and compression capabilities built-in, Rackspace Cloud Backup can save you money by using less storage. Standard rates for Cloud Files storage fees apply. For current storage fees, see the Cloud Files storage fees . Cloud Backu ...

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