• Sales: 1-800-961-2888
  • Support: 1-800-961-4454

Search Results for

Showing Results 0 – 18 of 18

Setting Up Cloud Drive: Enabling Your Master Account

Note: We no longer accept new sign-ups for Cloud Drive, though it is still supported for existing customers. New customers should use the equivalent service offered via JungleDisk instead. Cloud Drive is Rackspace product that allows users to perform secu ...

Filed in: Cloud Drive

Setting Up Your Cloud Drive Workgroup Client

Note: We no longer accept new sign-ups for Cloud Drive, though it is still supported for existing customers. New customers should use the equivalent service offered via JungleDisk instead. Your Cloud Drive Workgroup client will allow users to perform back ...

Filed in: Cloud Drive

Setting Up Sub-Accounts For Cloud Drive

Note: We no longer accept new sign-ups for Cloud Drive, though it is still supported for existing customers. New customers should use the equivalent service offered via JungleDisk instead. Cloud Drive allows administrators to create Sub-Accounts for users ...

Filed in: Cloud Drive

Creating Online Disks For Cloud Drive

Note: We no longer accept new sign-ups for Cloud Drive, though it is still supported for existing customers. New customers should use the equivalent service offered via JungleDisk instead. Creating Online Disk(s) allows administrators to create more than ...

Filed in: Cloud Drive

Configuring Disk(s) Access For Cloud Drive

Note: We no longer accept new sign-ups for Cloud Drive, though it is still supported for existing customers. New customers should use the equivalent service offered via JungleDisk instead. Configuring Disk(s) Access allows administrators to set certain pe ...

Filed in: Cloud Drive

Why are there slow transfer rates or long backup times?

Sometimes the backup time estimates seem like a surprisingly long amount of time - hours, days, or even weeks. This article will help explain possible reasons for the long backup time and steps you can take to reduce it if needed.     Reasons for long bac ...

Filed in: Cloud Drive

Terms of Service

Please click here to view The Rackspace Cloud Terms of Service .  Please click here to view the  Mail Hosting Services Terms of Service . cloud cloudsites cloud sites Terms of Service t.o.s. Email & Apps Email Archiving Cloud Drive Exchange Rackspace ...

What is the location of the configuration files?

The default location of the configuration file varies by platform. Jungle Disk will also attempt to load the configuration file out of the application directory (if present). This allows you to install multiple copies with different configurations if need ...

Filed in: Cloud Drive

What is the Network Drive Cache?

The cache directory is where files are stored during background upload and after upload for quick access should you need to open the file from the network drive. You may want to change the default location of the cache directory to a different drive with ...

Filed in: Cloud Drive

How are my files encrypted?

For technically savvy users, here are some details on how your files are encrypted. Files are encrypted prior to uploading them using 256-bit AES. AES is an industry (and government) standard and is one of the most well studied and most secure encryption ...

Filed in: Cloud Drive

What do I do if I receive errors when attempting to back up Outlook .OST files?

If errors are received when attempting to backup Outlook OST files in Windows Vista, the issue is likely the fact that Windows Vista Volume Shadow Copies do not include Outlook OST files. The following is Microsoft's explanation of this design decisi ...

Filed in: Cloud Drive

Why am I having an unexpected increase in download bandwidth?

It is important to understand that when using some anti-virus software, you will want to make sure the network drive is excluded from your list of scanned drives. When a virus scanner checks files on a network drive, it must download the file and look in ...

Filed in: Cloud Drive

What do I do if I am moving to a new computer, and/or need to export configuration?

Export the backup jobs, and import them into the new client. Cloud Drive Cloud Drive ...

Filed in: Cloud Drive

What do I do if I receive Mac OSX (-36) error?

This is a very common issue on a Mac. When this happens, have the user do a backup job, rather than dragging and dropping. The issue is related to the WebDav stack in Mac OSX. Typically you can just drag less data to the network drive and this will someti ...

Filed in: Cloud Drive

Cloud Storage App for Microsoft SharePoint: FAQs and Browser Compatibility Matrix

  FAQs Coming soon!   Browser Compatibility Matrix   Navigate Containers Download Files Share Files Upload Files Internet Explorer 9.0 X X X   Internet Explorer 10.0 X X X X Chrome (latest version) X X X X Firefox (latest version) X X X X Safari (latest v ...

Filed in: Cloud Drive

Cloud Storage App for Microsoft SharePoint: Overview

Rackspace Cloud Storage App for Microsoft SharePoint enables you to work with files inside of Rackspace Cloud Files alongside SharePoint content. You can download the Cloud Storage App from the SharePoint Store . Cloud Storage App reduces costs and frees ...

Filed in: Cloud Drive

How to Install the Rackspace Cloud Storage App for Microsoft SharePoint

Follow the steps below to add the Rackspace Cloud Storage App from the SharePoint Store: Verify that the user account performing this procedure is a member of the site Owners group. On the home page, under Get started with your site , click Add lists, lib ...

Filed in: Cloud Drive

Getting Started With Cloud Drive

Cloud Drive Cloud Drive facilitates secure collaboration, disaster recovery, and data access. The ability to share and sync documents without the cost or maintenance of a file server; schedule automatic file backups for easy restoration; and access your c ...

Filed in: Cloud Drive