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How Can I Contact The Cloud Sites Billing Team?

A Cloud Billing Specialist can help you with account billing and ACH payment questions. The Billing Team may be reached directly by phone at 1-877-934-0410 between the hours of 8:00 am and 5:00 pm CT, Monday through Friday. billing support payment ach Clo ...

Filed in: Cloud Sites

What do the various icons and statuses on the ticket list represent?

Once a ticket is opened it can be in one of the following four states depending on the work done on it. New In progress Pending your response Solved Closed As soon as a ticket is opened by a Rackspace Cloud customer it is in the " New " state. O ...

When am I billed for my account?

Your credit card will first be charged when you sign up for your account. After 30 days have elapsed, you will then be billed for the next month of service. The exact amount may vary as it is based on recurring charges in addition to whatever one-time fee ...

Filed in: Cloud Files

Terms of Service

Please click here to view The Rackspace Cloud Terms of Service .  Please click here to view the  Mail Hosting Services Terms of Service . cloud cloudsites cloud sites Terms of Service t.o.s. Email & Apps Email Archiving Cloud Drive Exchange Rackspace ...

How to close your Cloud account

account close cloud rackspace terminate Cloud Hosting How to close your Cloud account This video will take you step by step in regards to how to close your Rackspace Cloud account. Please note upon opting to close your Cloud Account, all services/products ...

Filed in: Cloud Hosting

How to create a Support Ticket

open ticket support ticket account Cloud Hosting How to create a Support Ticket This video will show how easy it is to create a support ticket. Account Services ...

Filed in: Cloud Hosting

Where can I find your AUP (Acceptable Use Policy

You can find a copy of our AUP , TOS , and SLA on our website. Cloud Sites Account Services ...

Filed in: Cloud Sites

Can I host adult content sites on The Rackspace Cloud?

Please refer to our Acceptable Use Policy for details on what content can be hosted with us. You can find a copy of our AUP on our website . Cloud Sites Account Services ...

Filed in: Cloud Sites

Can I use Cloud Sites as an audio or video encoder?

The Rackspace Cloud isn't afraid of the facts. And the fact is, audio and video encoding is a good example of a task that a Cloud Server is better suited for. We built Cloud Sites to be a highly specialized and optimized computer cluster for serving ...

Filed in: Cloud Sites

Will The Rackspace Cloud ever suspend my site if it receives tons of visitors?

The Rackspace Cloud will never suspend a site as long as the traffic is legitimate and the hosted content doesn't violate our TOS or our AUP . As a company, we succeed when you succeed so we will always encourage legitimate traffic to your sites. We ...

Filed in: Cloud Sites

I've had shell access (SSH) in the past. Why isn't it offered on Cloud Sites?

Shell access (also commonly known as SSH access) is not offered on Cloud Sites, primarily for security reasons. Keep in mind, however, that many functions typically accessed via shell are available on The Rackspace Cloud, including cron jobs, file permiss ...

Filed in: Cloud Sites

What happens if I exceed the included amount?

While most customers will fall well below the included amount, we have created fair and simple pricing beyond the base amount that means you pay ONLY for what you use and nothing more. There are no onerous penalties for exceeding the included plan amounts ...

Filed in: Cloud Sites

How far can I really scale?

We currently have users pushing hundreds of millions of requests on single domains. There are many factors that impact how easily a web application can scale, including the application’s code and its architecture. Rackers are ready to review your web appl ...

Filed in: Cloud Sites

How many compute cycles will my applications use?

Since web applications vary so greatly, it's hard to make a perfect guess. There are, however, some guidelines that can help. For example, 10,000 compute cycles would power approximately: 2.1 million page views using a database-driven content managem ...

Filed in: Cloud Sites

How do I contact Support?

Here at Rackspace, our goal is to make the Cloud easy for you to use. To make good on that promise, we have created many different avenues for you to get the support that you need in order to get the most out of the Cloud. Knowledge Center - your first st ...

Filed in: Cloud Servers

Can I read your SLA?

Sure, it's right here . Cloud Servers Account Services ...

Filed in: Cloud Servers

How do I submit a ticket?

Submitting a ticket is easy. Log in to your control panel and navigate to "Support" at the bottom and select "View/Create Ticket." To create a new ticket select "Create New Ticket" and fill out the information describing your ...

Filed in: Exchange

How do I add an admin to my account?

Easy - log in to your control panel and on the right hand side under "My Account" select "Manage Administrators." Now select "Add Administartor" and fill out the information on the next page, then relay the information to you ...

Filed in: Exchange

How do I purchase more storage, mailboxes, licenses to my account?

To purchase or make an upgrade to your account log in to your control panel and on the right hand side under " My Account " and then select " General Information ." After you've selected General Information, select " Upgrade ...

Filed in: Exchange

What's your policy on Spam/Bulk Email?

Rackspace follows a strict policy on spam and bulk email; for more information please the following article - Bulk Email Policy Exchange Account Services ...

Filed in: Exchange

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