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Why are there slow transfer rates or long backup times?

Sometimes the backup time estimates seem like a surprisingly long amount of time - hours, days, or even weeks. This article will help explain possible reasons for the long backup time and steps you can take to reduce it if needed.     Reasons for long bac ...

Filed in: Cloud Drive

Where can I find your AUP (Acceptable Use Policy

You can find a copy of our AUP , TOS , and SLA on our website. Cloud Sites Account Services ...

Filed in: Cloud Sites

Can I host adult content sites on The Rackspace Cloud?

Please refer to our Acceptable Use Policy for details on what content can be hosted with us. You can find a copy of our AUP on our website . Cloud Sites Account Services ...

Filed in: Cloud Sites

Can I use Cloud Sites as an audio or video encoder?

The Rackspace Cloud isn't afraid of the facts. And the fact is, audio and video encoding is a good example of a task that a Cloud Server is better suited for. We built Cloud Sites to be a highly specialized and optimized computer cluster for serving ...

Filed in: Cloud Sites

Will The Rackspace Cloud ever suspend my site if it receives tons of visitors?

The Rackspace Cloud will never suspend a site as long as the traffic is legitimate and the hosted content doesn't violate our TOS or our AUP . As a company, we succeed when you succeed so we will always encourage legitimate traffic to your sites. We ...

Filed in: Cloud Sites

What does The Rackspace Cloud use for a storage system? Have you done anything there to make it redundant?

Nothing as important as your website should be served from a single hard drive, but you'd be surprised by how many web hosts have little more redundancy than a pair of crossed fingers. We're different - and for good reason. The advanced architec ...

Filed in: Cloud Sites

I've had shell access (SSH) in the past. Why isn't it offered on Cloud Sites?

Shell access (also commonly known as SSH access) is not offered on Cloud Sites, primarily for security reasons. Keep in mind, however, that many functions typically accessed via shell are available on The Rackspace Cloud, including cron jobs, file permiss ...

Filed in: Cloud Sites

What happens if I exceed the included amount?

While most customers will fall well below the included amount, we have created fair and simple pricing beyond the base amount that means you pay ONLY for what you use and nothing more. There are no onerous penalties for exceeding the included plan amounts ...

Filed in: Cloud Sites

How far can I really scale?

We currently have users pushing hundreds of millions of requests on single domains. There are many factors that impact how easily a web application can scale, including the application’s code and its architecture. Rackers are ready to review your web appl ...

Filed in: Cloud Sites

How many compute cycles will my applications use?

Since web applications vary so greatly, it's hard to make a perfect guess. There are, however, some guidelines that can help. For example, 10,000 compute cycles would power approximately: 2.1 million page views using a database-driven content managem ...

Filed in: Cloud Sites

How can I implement an e-commerce site?

While Cloud Sites is not designed for credit card storage and is not PCI compliant, it can be used as a flexible front-end to a payment gateway.  For more information, see our article on utilizing Cloud Sites in an e-commerce solution . Cloud Sites Web Te ...

Filed in: Cloud Sites

How do I contact Support?

Here at Rackspace, our goal is to make the Cloud easy for you to use. To make good on that promise, we have created many different avenues for you to get the support that you need in order to get the most out of the Cloud. Knowledge Center - your first st ...

Filed in: Cloud Servers

Can I read your SLA?

Sure, it's right here . Cloud Servers Account Services ...

Filed in: Cloud Servers

Can I reboot my machine?

Yes. All Cloud Servers can perform both soft (reset button) and hard (power cycle) reboots. These are performed instantly and handled via the Cloud Server Control Panel. Cloud Servers Server Management ...

Filed in: Cloud Servers

How do I get reverse DNS setup for my Cloud Server?

You can setup reverse DNS from your control panel. This article will show you how: DNS - Creating a Reverse DNS Record. Cloud Servers Server Management ...

Filed in: Cloud Servers

Do you host DNS?

Yes. Our Control Panel has a DNS menu for maintaining domain records for your Cloud Servers. Read this article for detailed information on using the Rackspace Cloud DNS Control Panel . Cloud Servers Server Management ...

Filed in: Cloud Servers

How many users go onto each machine?

The number of customers on a Cloud Server host machine depends on the size of the customers’ Cloud Servers, and the type of operating system. Cloud Servers Server Management ...

Filed in: Cloud Servers

How do I power my server back on after shutting it down?

Please see the following article: Shutting Down and Restarting a Cloud Server Cloud Servers Server Management ...

Filed in: Cloud Servers

How do I set up Cloud Monitoring?

Rackspace Cloud Monitoring is released through the cloud without need for software installation on servers or computers. By eliminating the need for installation, Rackspace can upgrade the monitoring service without involving the customer. This process hi ...

Filed in: Cloud Monitoring

What kind of additional Monitoring is available for my Cloud resources?

It can take a lot of administrative overhead in order to correctly configure and maintain a robust monitoring application.  If there is no built-in redundancy for the monitoring application, you could lose all monitoring services if the server hosting you ...

Filed in: Cloud Monitoring

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