Managed Cloud Servers support
Rackspace provides support for Cloud Servers with a Managed Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support...
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Filed in: Managed Cloud Servers
Rackspace provides support for Cloud Servers with a Managed Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support...
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Filed in: Managed Cloud Servers
What does it mean to have a Rackspace Managed Cloud Account?
A Rackspace Managed Cloud account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of support and management...
A Rackspace Managed Cloud account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of support and management...
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Filed in: Managed Cloud Servers
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud Control Panel".
This applies...
This applies...
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Filed in: Managed Cloud Servers
Windows Server 2012, previously available in the Core Cloud service level only, is now offered in the Managed Cloud service level and as License + Install (Beta Terms) in Dedicated and Managed Virtualization. What does ‘License + Install’ mean for you?...
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Filed in: Managed Cloud Servers
What does it mean to have a Rackspace Managed Cloud Account?
A Rackspace Managed Cloud account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of support and management...
A Rackspace Managed Cloud account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of support and management...
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Filed in: Managed Cloud Servers
Once a ticket is opened it can be in one of the following four states depending on the work done on it.
New
In progress
Pending your response
Solved
Closed
As soon as a ticket is opened by a Rackspace Cloud customer it is in the "New" state.
Once it is...
New
In progress
Pending your response
Solved
Closed
As soon as a ticket is opened by a Rackspace Cloud customer it is in the "New" state.
Once it is...
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Filed in: Cloud Files
Rackspace provides support for Cloud Servers with a Managed Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support...
15 Comments
Filed in: Managed Cloud Servers
Windows Patching for Managed Cloud Servers
All Managed Cloud Windows patches come from Microsoft and are tested in house before being deployed to the servers.
Distribution
Patching
Mechanism
Patching Server(s)
Frequency
Configuration
Windows 2008 R2...
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Filed in: Managed Cloud Servers
Linux Patching for Managed Cloud Servers
Linux patching comes straight from vendors or distribution communities. The exception is Red Hat Enterprise Linux which feeds updates through a data center specific proxy server. The proxy's authoritative data...
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Filed in: Managed Cloud Servers
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Filed in: Managed Cloud Servers