Rackspace Email: FAQs

- Getting Started -

How do I change my Password?

There are several ways actually. If you're a Rackspace Email user you can do this through webmail. You'll first head over to cp.rackspace.com and log in with your email address and current password. Next navigate to the right hand corner, select "settings" and then select "Change Password" located at the bottom of the left hand pane.

What's the difference between IMAP and POP?

The main difference between IMAP and POP is that IMAP works with email directly on the server, while POP fetches mail from the server and works with it on your local computer. For more information, see IMAP and POP mail protocol comparison.

We strongly recommend using an IMAP connection with Rackspace Email.

What is the maximum mailbox storage?

The maximum size of a Rackspace Email box is 25 GB.

What is the maximum size for an Attachment?

The Maximum size for an attachment in the Rackspace environment is 50mb.

How do I add a signature to my email?

Great question - the following article will help you get that going: Adding A Signature To Rackspace Email

How do I add an Alias?

Easy - have a look the following article to get you going - Adding An Alias With Rackspace Email

How many Group Lists can I create?

There's no hard limit to how many Group Lists you can have. The maximum number of recipients for a group list is 50.

How can I view my email online?

You can view and manage your email at the following address: https://apps.rackspace.com

Account Services

Where can I view my billing invoice?

Your Billing invoice can be viewed through the Cloud Office control panel. Once you are logged in, navigate to My Account on the right hand side and select Invoice History. After you've selected Invoice History you can then select any of your past invoices to view their history.

Help! I'm locked out of my control panel!

No worries! Just call our main support line so we can direct you to your dedicated support team for help: 1-800-961-4454.

What's your policy on Spam/Bulk Email?

Rackspace follows a strict policy on spam and bulk email; for more information please see the following article - Bulk Email Policy

How do I purchase more storage, mailboxes, licenses to my account?

To purchase or make an upgrade to your account log in to your control panel and on the right hand side under "My Account" select "General Information." After you've selected General Information, select "Upgrade" on the red navigation bar. Select the product you would like to purchase and the target domain, and you'll be presented with a list of items you may add to your account. Afterwards, select "Continue" and then "Complete Your Order."

How do I add an admin to my account?

Easy - log in to your control panel and on the right hand side under "My Account" select "Manage Administrators." Now select "Add Administartor" and fill out the information on the next page, then relay the information to your newly created Admin. Remember, you can only have up to 3 Administrators per account; choose wisely.

How do I submit a ticket?

Submitting a ticket is easy. Log in to your control panel and navigate to "Support" at the bottom and select "View/Create Ticket." To create a new ticket select "Create New Ticket" and fill out the information describing your request or issue and submit. You can also view a history of your most recent tickets.

How can I determine the Cloud Office system status?

For Cloud Office system status verification, use the following link: Cloud Office system status.