Cloud Servers with a managed service level includes access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team will support your servers from the OS up through the application stack of MS SQL, .Net/IIS, and the LAMP stack on Linux. Your Cloud Server will be regularly patched and updated. Monitoring services are included, with the Managed Service team proactively responding to any alerts. We will monitor up to two user-defined ports as well as user-defined URL content.
We will provide free licensing for the Rackspace Cloud Backup file-based backup option (standard Cloud Files storage fees apply).