Cloud Servers with a managed service level extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of support that includes monitoring, OS and application infrastructure layer support, and technical guidance on your Cloud Servers.
Yes, for information, check out the following link.
You can contact the Managed Service team via direct chat, a phone call to 1-800-926-4141, or by submitting a ticket online. There are links to all of these options on the Control Panel.
Yes, the same way you are currently able to link your Managed Hosting accounts and your cloud accounts.
The Managed Service team will assist you in determining if a migration is needed. If it is, the Managed Service team will work with the Rackspace Professional Services Team on the migration or can recommend a Rackspace Partner. Any work performed by the Rackspace Professional Services Team or a Partner will incur additional charges.
If you decide you want managed service for a server in your current (unmanaged) account, you will need to migrate that server to a new server within a managed service level account. The migration is necessary in order for the appropriate OS images, patching and updates, and system administration access provisions to be deployed on the server. All of these features are necessary for the Managed Cloud team to be able to provide you with the highest quality support for your server. The Managed Service team will help you determine the most efficient and effective way to migrate your unmanaged server to Managed Service.
Since the managed service is offered at the account level, every cloud product in the account receives the managed service level. Therefore, if you want to have some cloud servers that do not have managed service and some that do, you will need to have a separate account for the Cloud Servers without a managed service level.
Expanded image backups allow you to retain up to 14 daily backups (in the form of snapshots), along with 1 weekly backup (also in the form of a snapshot). All backups will be stored on your Cloud Files account at a cost of 10¢/GB and can be configured and scheduled through the Cloud Control Panel.
Rackspace Cloud Backup is the file-level storage option included with Cloud Servers with a managed service level. It allows you to configure backups through the Control Panel and choose to back up a particular folder or file with the frequency that works best for you.
For additional information, please check out our Knowledge Center articles:
No, your Cloud Server does not get backed up until you configure and schedule backups. You have two options:
Cloud Server images — Learn about creating and restoring images via our Cloud Control Panel or API.
No - the managed service level team will not troubleshoot your code/programs.
Not at this time. However, if you notice issues or have questions about capacity, the managed service level team will work with you and recommend solutions.
The account fee will not be prorated. The service fee, however, is a utility fee and you will only be charged for the amount of time your server is active.
The account fee covers the administration of your managed service level account and the service fee covers the support team and the services they provide.
Upon the creation of a Cloud Server account with managed service, a flat monthly account fee of $100 will be assessed when at least one server on the account is active/used during that month. There is no limit to the number of Cloud Servers with a managed service level, and the flat fee will cover all of them. Additionally, there will be a 12¢/hr service charge on top of existing Cloud Server utility prices, billed monthly (based on your anniversary date).
Cloud Servers with a managed service level includes access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team will support your servers from the OS up through the application stack of MS SQL, .Net/IIS, and the LAMP stack on Linux. Your Cloud Server will be regularly patched and updated. Monitoring services are included, with the Managed Service team proactively responding to any alerts. We will monitor up to two user-defined ports as well as user-defined URL content.
We will provide free licensing for the Rackspace Cloud Backup file-based backup option (standard Cloud Files storage fees apply).