We have two Service Levels: Managed Infrastructure and Managed Operations. At the Managed Infrastructure level, we support the Cloud Server hardware, datacenter environment, and Internet connectivity - but do not support the software installed on your server, including the operating system and its configuration. When you provision a Cloud Server, you will be given a server with unrestricted access. The Managed Infrastructure support team will not assist in the installation of software or troubleshooting any kind of issue related to the software installed. We have some articles in the Knowledge Center covering basic installation of common applications. We also have community forums where you can share tips and tricks with other customers.
If you would like to have a Managed Operations on your Cloud Servers, we offer that service. This operations level provides additional support on Cloud Servers, which includes monitoring, operating system and application infrastructure layer support, and technical guidance.