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Managed Cloud Servers: All Articles


Account Services

The Rackspace Cloud Terms of Service refer to standard and non-standard images.  This article provides more detail about those terms.Standard ImagesStandard images are all the base images supplied by Rackspace for your...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Images, Filed in: RackConnect
Once a ticket is opened it can be in one of the following four states depending on the work done on it.NewIn progressPending your responseSolvedClosedAs soon as a ticket is opened by a Rackspace Cloud customer it is in the "New"...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Images
Please click here to view The Rackspace Cloud Terms of Service. Please click here to view the Mail Hosting Services Terms of Service.
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Filed in: Email & Apps, Filed in: Email Archiving, Filed in: Cloud Drive, Filed in: Exchange, Filed in: Rackspace Email, Filed in: Sharepoint, Filed in: Cloud Hosting, Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Rackspace Private Cloud, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: RackConnect
Our Service Level Agreement for Cloud Servers, Cloud Sites, and Cloud Files can be found at http://www.rackspace.com/cloud/legal/sla/.
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Images

Billing

How am I billed for Rackspace services?How can I estimate my monthly bill?Why am I still being billed?  I never used the services.I don’t agree with my bill.  How can I view usage?I don’t agree with my bill.  How...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Queues

FAQ

Cloud ImagesWhere is the documentation?What is Cloud Images and how does it relate to Glance?What does Cloud Images expose, exactly?Why are the Glance operations being exposed?What kind of new functionality can be accessed with...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Images

Managed Service Level

Standard images are images supplied by Rackspace and supported for your Rackspace Cloud account's type and service level.  The distinction between standard and non-standard images is described in detail in the Knowledge...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Images, Filed in: RackConnect
Rackspace provides support for Cloud Servers with a Managed Cloud Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical...
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What does it mean to have a Rackspace Managed Cloud Service Level account?A Rackspace Managed Cloud Service Level account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Databases
The Rackspace Managed Cloud Service Level provides support beyond the standard Infrastructure Service Level, including direct assistance with resizes, snapshots, host machine issues, monitoring, adding and removing servers, and...
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The Rackspace Managed Cloud Service Level provides support beyond the standard Infrastructure Service Level, including direct assistance with resizes, snapshots, host machine issues, monitoring, adding and removing servers, and...
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All Windows patches for Cloud Servers with a Managed Cloud Service Level come from Microsoft and are tested in-house before being deployed to the servers.The patches are deployed to the server generally three weeks after...
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Linux patching comes directly from vendors or distribution communities. The exception is Red Hat Enterprise Linux, which feeds updates through a data center specific proxy server. The proxy's authoritative data is the Managed Red...
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Server Images

Cloud ImagesWhere is the documentation?What is Cloud Images and how does it relate to Glance?What does Cloud Images expose, exactly?Why are the Glance operations being exposed?What kind of new functionality can be accessed with...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Images

Server Management

As our cloud infrastructure continues to grow, Rackspace is implementing two new blocks of IPv4 addresses in our ServiceNet network.  With this new expansion, we will be able to add over 1,000,000 new IP addresses to support...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Load Balancers, Filed in: RackConnect