Once a ticket is opened it can be in one of the following four states depending on the work done on it.NewIn progressPending your responseSolvedClosedAs soon as a ticket is opened by a Rackspace Cloud customer it is in the "New"...
Windows Server 2012, previously available in the Core Cloud service level only, is now offered in the Managed Cloud service level and as License + Install (Beta Terms) in Dedicated and Managed Virtualization. What does ‘...
What does it mean to have a Rackspace Managed Cloud Account?A Rackspace Managed Cloud account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of...
Rackspace provides support for Cloud Servers with a Managed Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical Support,...
Rackspace provides support for Cloud Servers with a Managed Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical Support,...
Windows Patching for Managed Cloud Servers All Managed Cloud Windows patches come from Microsoft and are tested in house before being deployed to the servers.DistributionPatchingMechanismPatching Server(s)...
Linux Patching for Managed Cloud Servers Linux patching comes straight from vendors or distribution communities. The exception is Red Hat Enterprise Linux which feeds updates through a data center specific proxy server. The...
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
As our cloud infrastructure continues to grow, Rackspace is implementing 2 new blocks of IPv4 addresses in our ServiceNet network. With this new expansion, we will be able to add over 1,000,000 new IP addresses to support...
As our cloud infrastructure continues to grow, Rackspace is implementing 2 new blocks of IPv4 addresses in our ServiceNet network. With this new expansion, we will be able to add over 1,000,000 new IP addresses to support...