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Cloud Sites: All Articles


NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Basic spam filtering is set up and enabled for all of your email...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Unfortunately, email filters cannot catch all undesired emails and...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Basic spam filtering is set up and enabled for all of your email...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If our spam filtering software suspects that an incoming...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.If the spam filtering options have been altered from the default...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.  Should I use POP or IMAP? What is the difference?Setting...
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- Getting Started -

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.If our spam filtering software suspects that an incoming message is...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.If our spam filtering software suspects that an incoming message is...
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Building an e-commerce solution using Cloud SitesCloud Sites is designed to provide an elastic web-hosting environment.  This capability can allow an e-commerce merchant to properly handle the high-volume shopping season...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous...
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Note: This documentation refers to a feature that is no longer available for Cloud Sites. This article is here for the purpose of legacy support only. We no longer offer free email service with Cloud Sites, but you can...
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When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:Passwords must contain at least eight characters.The password must contain a mixture of upper and...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Setting up IMAP on your iPhone To set up iPhone for IMAP, do the...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. Please see the PDF documentations on setting up a POP or IMAP...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. A catchall address is a designated mailbox where any email...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.  Should I use POP or IMAP? What is the difference?Setting...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. Email sent to you from domains, email addresses, and IPs on...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. Email sent to you from domains, email addresses, and IPs on...
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 This first guide will help familiarize you with the Rackspace Cloud Control Panel.  Cloud Sites is an offering from The Rackspace Cloud which allows users to start hosting websites on Windows or Linux platforms...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Email Antivirus ProcessOur antivirus system scans all inbound and...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Basic spam filtering is set up and enabled for all of your email...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. See the following PDF documentation: Setting Up Mozilla...
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This guide will prepare you for adding your first domain to the Rackspace Cloud Sites. You will learn how to manage your Hosting Plans as well as upload new content to your website. Rackspace Cloud Sites First 48, 2-1 -...
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For any domain that is registered with or transferred to The Rackspace Cloud, we will automatically notify you as the expiration date for your domain name nears. The notices will be sent to the email address listed under the...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. You can access a mobile version of the webmail by going to...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. See the following PDF documentation:·    ...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. --Make sure the email account has already been created in...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.  Setting Up ChatterEmail on Your Treo for the First...
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Account Services

Please click here to view The Rackspace Cloud Terms of Service. Please click here to view the Mail Hosting Services Terms of Service.
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Filed in: Email & Apps, Filed in: Email Archiving, Filed in: Cloud Drive, Filed in: Exchange, Filed in: Rackspace Email, Filed in: Sharepoint, Filed in: Cloud Hosting, Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Rackspace Private Cloud, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: RackConnect
Yes, Cloud Sites has a billing section that has a historical view of all past invoices and payments. If billing for your account has failed, you will see a message as soon as you log in that there has been an issue billing your...
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You can find a copy of our AUP here.
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Your credit card will first be charged when you sign up for your account. After 30 days have elapsed, you will then be billed for the next month of service. The exact amount may vary as it is based on recurring charges in...
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Once a ticket is opened it can be in one of the following four states depending on the work done on it.NewIn progressPending your responseSolvedClosedAs soon as a ticket is opened by a Rackspace Cloud customer it is in the "New"...
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On Cloud Sites you have the ability to add sub-accounts, sometimes referred to as clients, to your account. Each sub-account would have access to a white-labeled control panel, complete with all of the functionality needed for...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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A Cloud Billing Specialist can help you with account billing and ACH payment questions. The Billing Team may be reached directly by phone at 1-877-934-0410 between the hours of 8:00 am and 5:00 pm CT, Monday through Friday.
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Our Service Level Agreement for Cloud Servers, Cloud Sites, and Cloud Files can be found at http://www.rackspace.com/cloud/legal/sla/.
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-left of the control panel and selecting "Classic Control...
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Apache

Some web sites dynamically download and display data from a remote site by using an fopen() call with a URL specified. This is highly inefficient and leads to large consumption of Compute Cycles. To resolve this, set up a simple...
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This article is an expansion of an existing article regarding basic SMTP authentication with PHP, which can be found here. Within the Cloud Sites environment, it is possible to craft an HTML formatted email message for...
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If you would like to add an additional extension or change the mimetype for an extension, please always use the following code:<configuration> <system.webServer> <staticContent> <remove...
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You can change the default index file for your site defaulted to Windows/IIS by using a web.config file with the following: <configuration> <system.webServer> <defaultDocument> <...
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If you are finding there is a MIME Type that is not defined, you can define this via your .htaccess. The code you need to add is:AddType MIMETYPE .extensionSo for example, to add the MIME type for a QuickTime *.MOV or *.QT file...
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Backups

NOTE: This article is written for our Classic Cloud Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and...
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UpdraftPlus is a WordPress plugin that gives users the ability to automatically back up their sites to Cloud Files. UpdraftPlus saves the backup files as standard (non-proprietary) zip files and the database into an ordinary SQL...
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Billing

How am I billed for Rackspace services?How can I estimate my monthly bill?Why am I still being billed?  I never used the services.I don’t agree with my bill.  How can I view usage?I don’t agree with my bill.  How...
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Filed in: Cloud Servers, Filed in: Managed Cloud Servers, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Queues
As of September 2013, a sub-set of customer accounts were not being billed for actual usage in comparison to their pre-selected MSSQL storage allocations. As a result, some accounts have been identified as consuming MSSQL usage...
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Caching

Below are methods for bypassing cache if you don't want your image delivery to be accelerated, or if you want to force a freshness check on every request. Each of the options below should be used with care. Each one will...
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When serving content from your Cloud Sites, you may occasionally receive the "Connection timed out - please try again" error.  We're here to shed a little light on this issue, and tell you about the steps we...
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By default, our servers do not set any Expires headers on any files. However, setting an Expires header can dramatically improve the performance of your web site because it allows the Client browser to avoid re-downloading a...
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We will be introducing an op-code cache on our PHP based web nodes. Normally, PHP files have to be read and parsed for each request before they are executed. This processing time gets longer the more complex your site is. The...
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The Cloud Sites load-balancing layer provides caching services for the following media filename extensions:.png.gif.jpg.jpeg.ico.wav.mp3.wma.mpg.flv.mpeg.js.css.mp4.swfFiles will stay in cache for a maximum of 15 minutes,...
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Content Management Systems

NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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NOTE: This article is written for our Classic Cloud Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic...
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This article will show you how to install OSCommerce version 2.2 onto your site with The Rackspace Cloud. Please note that this article assumes you have already selected either PHP4 or PHP5 as your default technology, you have...
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When adding the website, please ensure the website is created under yourself or the company and not a client in your control panel; you should select You (Account Name) from the drop-down menu when creating new DotNetNuke site....
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival...
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Gallery 2 OptimizationGallery, the open source web based photo album organizer, offers you an easy way to manage your photos on your website. This article will explain how to configure Gallery 2 to deliver content more...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival...
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WP Super Cache is an available plugin for Wordpress installations to store cached versions of your dynamic PHP pages. Installing WP Super Cache can also reduce the number of compute cycles used by a site since it reduces the load...
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Databases

Cloud Databases is the latest relational database service offering from Rackspace. We've recently made it available in the new Cloud Control Panel. One of the advantages of Cloud Databases is that it makes it really easy to...
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DNS

NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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The Rackspace Cloud nameservers are:dns1.stabletransit.com 69.20.95.4dns2.stabletransit.com65.61.188.4To change your nameservers from your current registrar's to point to the Rackspace Cloud:Access your account with your...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-left of the control panel and choosing the previous...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous...
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When you transfer your .uk domain into a new registrar, you must ensure that the Internet Provider Security (IPS) tag points to the correct place before you begin the transfer process. If you are transferring your domain...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
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This guide will introduce you to DNS Management on Rackspace Cloud Sites. We will cover how to create, modify and delete DNS records, create sub-domains and domain aliases and introduce you to the Cloud DNS API (Application...
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You can set up domains with any extension, but only the following ones can be purchased or transferred to Cloud Sites:.biz.info.org.us.co.uk.ltd.uk.me.uk.net.uk.org.uk.plc.uk.com.netThough they can be registered in the control...
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The company who serves as your domain registrar is responsible for managing your domain registration records. Your domain registrar is often the company who sold you your domain name. Register.com, GoDaddy, and TuCows are...
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FTP

NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous...
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My FTP Program does not display my .htaccess or .htpasswd fileIn the Unix / Linux file system, hidden files are preceded by a '.' (such as .htaccess, .htpasswd). Fileman and many FTP applications do not display "hidden" files by...
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When serving content from your Cloud Sites, you may occasionally receive the "Connection timed out - please try again" error.  We're here to shed a little light on this issue, and tell you about the steps we...
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No, FTP bandwidth does not count against your monthly transfer.
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 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
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In order to protect the performance of the Rackspace Cloud Sites shared platform and to serve a large user base, the maximum number of client connections allowed for a single FTP user is ten (10).You might have run afoul of this...
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MySQL supports several different types of Table Engines also known as "Table Types". A database can have its tables being a mix of different table engine types or all of the same type. Here is more information on each of the...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous...
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This article contains examples of a few common administrative tasks that you an perform on your Cloud Site running a Microsoft SQL Server database.First you will want to connect to your MS SQL Server database using the...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
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Now available for Cloud Sites - Microsoft SQL Server 2012!Read on to learn the process of migrating your current Cloud Sites running Microsoft SQL Server 2008™ (MSSQL 2008) to begin running on a Microsoft SQL Server 2012™...
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Now available in Cloud Sites - MySQL 5.1!  Read on to learn the process of migrating your current Cloud Sites running MySQL 5.0 to begin running on a MySQL 5.1 database.  Migrating your sites to a newer version of MySQL...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
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Filed in: Cloud Sites

IIS and ASP.NET

Directory listing can be added by using an asp page. Instructions to do this can be found on Microsoft's Support Site by following this link:http://support.microsoft.com/kb/224364You can also do directory listing via the web....
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Filed in: Cloud Servers
Directory listing can be added by using an asp page. Instructions to do this can be found on Microsoft's Support Site by following this link:http://support.microsoft.com/kb/224364You can also do directory listing via the web....
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Filed in: Cloud Servers
You can enable detailed error messages for your classic ASP site defaulted to Windows/IIS by using a web.config file with the following code. This is useful in diagnosing issues with a site but for security reasons should be...
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You can enable custom error messages for your ASP .NET application defaulted to Windows/IIS by using a web.config file with a "customErrors" setting configured.We have included example web.config files below.  For more...
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To prevent browser caching for classic ASP sites, please see the following article:http://www.devx.com/vb2themax/Tip/18635
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Below is our default document list for sites that have Windows/IIS set as their default technology:iisstart.htmindex.aspxindex.aspindex.htmlindex.htmdefault.aspxdefault.aspdefault.htmldefault.htm
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Filed in: Cloud Sites
Below is a sample script you can copy and paste in order to test CDOSYS functionality:<% Dim MyMail Set MyMail = CreateObject("CDO.Message") MyMail.From = "You@YourDomain.com" MyMail.To = "YouAgain@YourOtherAddress.com"...
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In order to do this 2 pieces of information are required.The data center location of the website ( ORD or DFW ) ( If website test link contains 'dfw' the site is assigned to DFW, otherwise it is ORD)The web directory into which...
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Filed in: Cloud Sites
If you would like to add an additional extension or change the mimetype for an extension, please always use the following code:<configuration> <system.webServer> <staticContent> <remove...
0 Comments
Filed in: Cloud Sites
Our clusters now have the MSSQL 2012 data types installed (assembly version 11.0) in addition to the MSSQL 2008 data types (assembly version 10.0). This may introduce errors for some custom applications. In particular you may...
0 Comments
Filed in: Cloud Sites
 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
25 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting...
0 Comments
Filed in: Cloud Sites
An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
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Contents 1 The IIS 7 URL Rewrite Module 1.1 Example #1 1.2 Example #2 1.3 Example #...
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An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
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Filed in: Cloud Sites
Adding impersonation allows the web server process to run as your primary File Transfer Protocol (FTP) user. This means that it has permission to write to your files, create files, create folders, and other activities that would...
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Filed in: Cloud Sites
You can change the default index file for your site defaulted to Windows/IIS by using a web.config file with the following: <configuration> <system.webServer> <defaultDocument> <...
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Filed in: Cloud Sites
The Rackspace Cloud’s Windows environment operates in modified Medium Trust.Contents1 Overview2 Running Applications under Medium Trust2.1 DotNetNuke2.2 ASPDotNetStoreFront2.3 Umbraco2.4 BlogEngine2.5 mojoPortal3 Partially...
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Introduction:To be able to view server configuration information and what is installed on an our IIS system using ASP Classic you will need to access an ASP Information file.  An example of an ASP Information file is:How to...
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Filed in: Cloud Sites
The Rackspace Cloud Sites product used to give customers the ability to set up a hosting environment in which customers serve Windows/IIS applications from a Linux/PHP based site and vice versa. Cloud Sites removed this ability...
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On the ASP.NET platform, it's not uncommon to use a third-party assembly to make features accessible from your code that you find useful, but that may not be available from the .NET framework. To do this, you deploy the module in...
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Filed in: Cloud Sites
Custom 404's can be set for ASP and .NET sites by adding the following code to the bottom of the web.config file before the final </configuration>. You will need both options to redirect all 404's. Classic ASP and Static...
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Filed in: Cloud Servers
In this article we're going to take a look at the .htaccess file and the web.config file. We'll discuss what they are, and how they're used with Cloud Sites.If you are using Windowa IIS, ASP/.NET then please click the web.config...
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Filed in: Cloud Sites
Custom 404's can be set for ASP and .NET sites by adding the following code to the bottom of the web.config file before the final </configuration>. You will need both options to redirect all 404's. Classic ASP and Static...
0 Comments
Filed in: Cloud Servers
NOTE: This article is written for our Classic Cloud Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic...
0 Comments
Filed in: Cloud Sites
By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
6 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
0 Comments
Filed in: Cloud Sites
HttpHandlers in Integrated ModeIf your website is running in integrated mode, you may have noticed your HttpHandlers no longer function even though they are set in your web.config.ExplanationThis is actually the expected behavior...
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Filed in: Cloud Sites
These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.Contents1 Important Note2 Microsoft SQL 2005 & 20082.1 SQL Native Client2.2 SQLNCLI2.3 SQLOLEDB3 MySQL3.1 ODBC//...
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Filed in: Cloud Sites
These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.Contents1 Important Note2 Microsoft SQL 2005 & 20082.1 SQL Native Client2.2 SQLNCLI2.3 SQLOLEDB3 MySQL3.1 ODBC//...
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The Rackspace Cloud provisions IIS sites in “Integrated Mode.” Running sites in Integrated Mode enhances application performance. However, if you encounter an issue with your ASP.NET site, please review the following potential...
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You can redirect a subdomain to a subdirectory by using ASP or ASP.net code.When the requests are redirected using an ASP file, the URL in browser for redirected domains will show the correct domain name and the directory name...
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  In this guide we will discuss the different Web Technologies available to you on The Rackspace Cloud Sites. We'll take a look at using Linux technologies as well as ASP/.NET. We'll also briefly learn how Cloud Sites...
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Linux and PHP

  In this guide we will discuss the different Web Technologies available to you on The Rackspace Cloud Sites. We'll take a look at using Linux technologies as well as ASP/.NET. We'll also briefly learn how Cloud Sites...
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This article is an expansion of an existing article regarding basic SMTP authentication with PHP, which can be found here. Within the Cloud Sites environment, it is possible to craft an HTML formatted email message for...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
51 Comments
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Note: As of Wordpress 3.8, Wordpress employs an SVG logo for the administration page logo, the following fix will also allow this image to properly show.In order to properly show SVG image types within the Cloud Sites PHP...
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Session state servers are being implemented for PHP applications. This will improve the performance of most sites by setting the default session handler to the state servers. Session data will be accessible from all PHP web nodes...
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When serving content from your Cloud Sites, you may occasionally receive the "Connection timed out - please try again" error.  We're here to shed a little light on this issue, and tell you about the steps we...
5 Comments
Filed in: Cloud Sites
When serving content from your Cloud Sites, you may occasionally receive the "Connection timed out - please try again" error.  We're here to shed a little light on this issue, and tell you about the steps we...
5 Comments
Filed in: Cloud Sites
You can test PHP SMTP functions with the following two examples. The first one is standard SMTP while the second one is SMTP with SSL.We strongly recommend using an SMTP relay that requires authentication. Sending mail through...
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 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
25 Comments
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting...
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Unsupported commands via CRONTo protect the integrity of the Rackspace Cloud Sites platform, we have limited the ability to run some commands via CRON. Commands:...
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You can cause PHP to be processed on HTM and HTML pages by setting those extensions to be served by the PHP handler. You can enable PHP processing on .htm and .html in your .htaccess with the following directives: AddHandler...
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You can cause PHP to be processed on HTM and HTML pages by setting those extensions to be served by the PHP handler. You can enable PHP processing on .htm and .html in your .htaccess with the following directives: AddHandler...
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 Default Time ZoneThe default time zone in Rackspace Cloud sites is Central Time Zone (North America) and we do honour daylight savings time.  The UTC offsets are:Central Standard Time UTC−6:00Central Daylight Time...
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The Rackspace Cloud Sites product used to give customers the ability to set up a hosting environment in which customers serve Windows/IIS applications from a Linux/PHP based site and vice versa. Cloud Sites removed this ability...
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In this article we're going to take a look at the .htaccess file and the web.config file. We'll discuss what they are, and how they're used with Cloud Sites.If you are using Windowa IIS, ASP/.NET then please click the web.config...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
0 Comments
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By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
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To be able to view server configuration information for your sites using PHP, insert the following code into a file named phpinfo.php:<?php phpinfo(); ?> Save the file to your site and then use your browser to call on...
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To be able to view server configuration information for your sites using PHP, insert the following code into a file named phpinfo.php:<?php phpinfo(); ?> Save the file to your site and then use your browser to call on...
0 Comments
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Below are two samples of what you can use in a .htaccess to force SSL on your PHP site:#Force SSL on entire site RewriteEngine On RewriteBase / RewriteCond %{ENV:HTTPS} !on [NC] RewriteRule ^(.*)$ https://(...
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Now available in Cloud Sites - MySQL 5.1!  Read on to learn the process of migrating your current Cloud Sites running MySQL 5.0 to begin running on a MySQL 5.1 database.  Migrating your sites to a newer version of MySQL...
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Linux MySQL

The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
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Cloud Sites will be retiring MySQL 4 soon in favor of MySQL 5. Any sites using MySQL 4 after November 1, 2011, will be automatically migrated to MySQL 5. Migrating affected sites between MySQL versions will of necessity...
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Backing Up Your MySQL DatabaseTo manage your MySQL database, you'll first need to login to the online manager (phpMyAdmin).After you are logged into the online manager, click on a database or table in the left frame as shown in...
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When serving content from your Cloud Sites, you may occasionally receive the "Connection timed out - please try again" error.  We're here to shed a little light on this issue, and tell you about the steps we...
5 Comments
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Contents 1 Abstract 2 Introduction 3 SQL Injection Examples 4 Cheat Sheet On SQL Injection Attacks...
0 Comments
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 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
25 Comments
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Importance of using Indexes in your MySQL database:Indexes help the system to access data fast and provide an ordering on the rows of a table as well as help enforce uniqueness of the values in a table. A lot of performance...
0 Comments
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous...
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Note: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
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MySQL supports several different types of Table Engines also known as "Table Types". A database can have its tables being a mix of different table engine types or all of the same type. Here is more information on each of the...
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Now available in Cloud Sites - MySQL 5.1!  Read on to learn the process of migrating your current Cloud Sites running MySQL 5.0 to begin running on a MySQL 5.1 database.  Migrating your sites to a newer version of MySQL...
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   This guide will introduce you to Cloud Sites databases. We will take a look at how to create a new MySQL database, MSSQL database, and how to interface with these databases through the different Rackspace Cloud...
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MSSQL

   This guide will introduce you to Cloud Sites databases. We will take a look at how to create a new MySQL database, MSSQL database, and how to interface with these databases through the different Rackspace Cloud...
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Contents 1 MSSQL Security 2 Remapping MSSQL Users 2.1 Remapping Database Users to Logins...
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Follow the instructions below to backup your MSSQL database.Note: The Rackspace Cloud recommends using Internet Explorer when managing your MSSQL databases via myLittleAdmin.Note: Our system will only allow one backup file to be...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous...
0 Comments
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 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
25 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-left of the control panel and selecting "First-Generation...
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There is a known error that occurs in Microsoft SQL Server Management Studio that you may be experiencing when connecting to an MSSQL 2012 database externally.In MSSQL Server Management Studio, when right-clicking on an MSSQL...
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There is a known error that occurs in Microsoft SQL Server Management Studio that you may be experiencing when connecting to an MSSQL 2012 database externally.In MSSQL Server Management Studio, when right-clicking on an MSSQL...
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This article contains examples of a few common administrative tasks that you an perform on your Cloud Site running a Microsoft SQL Server database.First you will want to connect to your MS SQL Server database using the...
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Until we upgrade to SQL Server 2008, you can refer to this link in the event you are using Management Studio 2008 If you are seeing issues viewing your SQL Server 2005 database in Management Studio 2008 and the database is...
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Now available for Cloud Sites - Microsoft SQL Server 2012!Read on to learn the process of migrating your current Cloud Sites running Microsoft SQL Server 2008™ (MSSQL 2008) to begin running on a Microsoft SQL Server 2012™...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
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Microsoft .NET

 The ASPX Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and MSSQL databases. All backups are stored on your Rackspace Cloud Files account. The backups are done...
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An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
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Custom 404's can be set for ASP and .NET sites by adding the following code to the bottom of the web.config file before the final </configuration>. You will need both options to redirect all 404's. Classic ASP and Static...
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These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.Contents1 Important Note2 Microsoft SQL 2005 & 20082.1 SQL Native Client2.2 SQLNCLI2.3 SQLOLEDB3 MySQL3.1 ODBC//...
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Directory listing can be added by using an asp page. Instructions to do this can be found on Microsoft's Support Site by following this link:http://support.microsoft.com/kb/224364You can also do directory listing via the web....
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Migrations

Currently there is no automated process for transferring a website that is hosted by Cloud Site between accounts. This article describes how to manually migrate a website between accounts. High-Level Migration Steps...
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Monitoring and Troubleshooting

As you may have heard, Google is discontinuing Urchin, therefore the Urchin analytics service for Cloud Sites will be phased out.  A popular alternative is the FREE Google Analytics™ web analytics service.  Here is...
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MySQL

Contents 1 Abstract 2 Introduction 3 SQL Injection Examples 4 Cheat Sheet On SQL Injection Attacks...
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Performance

NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Some web sites dynamically download and display data from a remote site by using an fopen() call with a URL specified. This is highly inefficient and leads to large consumption of Compute Cycles. To resolve this, set up a simple...
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Importance of using Indexes in your MySQL database:Indexes help the system to access data fast and provide an ordering on the rows of a table as well as help enforce uniqueness of the values in a table. A lot of performance...
0 Comments
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Expression Engine Performance OptimizationIf you're experiencing any slowness or performance issues with your Expression Engine install, you should disable all caching, query caching, and disable tracking for templates you should...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Optimizing Your Website on Rackspace Cloud SitesBelow we have outlined some best practices and suggestions to optimize your website on Cloud Sites:Using SSLSSL may be right for you but should be used only when necessary. SSL...
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This guide is intended for advanced users. For optimization techniques of any web application, The Rackspace Cloud highly recommends consulting the vendors of the application. However, SugarCRM does have detailed...
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Gallery 2 OptimizationGallery, the open source web based photo album organizer, offers you an easy way to manage your photos on your website. This article will explain how to configure Gallery 2 to deliver content more...
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival...
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Scaling and High Availability

Our environment is designed to scale from small to large volumes of traffic, but since you know your business best we ask that you update us on extra-large volume, high traffic events (HTE). For an idea of what to expect you can...
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Scheduled Cron Jobs

Scripting extraction and compression of filesGeneral Process:In Cloud Sites, the general process for extracting and compressing files through a cron job consists of the following steps:Creating the script FileUploading the...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
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The minimum scheduled interval for a cron job is set to 5 minutes.
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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“Cron” is a scheduling service that enables you to execute a command or a script automatically, at a specified date and time. You can create a con job (also called a scheduled task) directly through your Rackspace Cloud control...
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Contents 1 Command Language: PHP vs HTTP 2 Relative vs Absolute Paths 2.1 Solution #1 2.2...
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Security

Because you do not get a dedicated IP address when using the Cloud Sites product offering, you may run into a situation where your third party vendor may require an Outbound IP address in order to add your domain to their "...
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When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:Passwords must contain at least eight characters.The password must contain a mixture of upper and...
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Contents 1 Abstract 2 Introduction 3 SQL Injection Examples 4 Cheat Sheet On SQL Injection Attacks...
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What do you manage?We manage security for all servers including PHP, .NET, and the operating systems What do I manage? You are responsible for securing your website code. What security do you specifically provide?Firewalls...
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There are various types of bots and spiders that transverse sites for different reasons. Among them activities such as email harvesting and other malicious activity. By using a .htaccess file, you can block the majority of well...
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Security Tools

Contents 1 Abstract 2 Introduction 3 SQL Injection Examples 4 Cheat Sheet On SQL Injection Attacks...
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SSL

Updating your existing SSL Certificate is a quick and simple process. Whether your SSL Certificate is expiring or you are simply needing to change to a new SSL Certificate, you can follow these instructions to get your SSL...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and choosing the previous...
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How do I Allow only a certain IP address(es) to access my site using SSL? On Cloud Sites, due to our unique hosting environment, we require a slight addition to the code used for the Allow only feature via SSL. Basically the...
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By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
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Unfortunately, we do not provide the actual SSL certificates. Please see our article on which SSL certificates we support, you will need to purchase your cert from a supported vendor. Click here for a list of supported SSL...
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Below are two samples of what you can use in a .htaccess to force SSL on your PHP site:#Force SSL on entire site RewriteEngine On RewriteBase / RewriteCond %{ENV:HTTPS} !on [NC] RewriteRule ^(.*)$ https://(...
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 SSL certificates installed on Cloud Sites have certain requirements in order to be installed correctly. The primary certificates supported are:    * Root Level certs    * Apache + OpenSSLCloud...
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Uncategorized

PerlDigger is a script that returns information about the Perl environment on the servers. An example of the code is attached to this article and can also be found here.Upload the script to the cgi-bin directory on your site and...
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Once logged in you will see your site's file structure similar to this:/www.domain.com.com <----Your domain's root directory ----/web --------/cgi-bin <----CGI and Perl files go here ------------/yourscript.cgi...
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Filed in: Cloud Sites
You can use the following code saved into a file with a .asp extension to test CDONTS functionality:<% Dim myMail Set myMail = Server.CreateObject ("CDONTS.NewMail") myMail.From = "webmaster@example.com" myMail.To = "...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
51 Comments
Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-left of the control panel and selecting "Classic Cloud...
0 Comments
Filed in: Cloud Sites
Rackspace does a significant amount of business in Europe and has registered for VAT in the UK. As a company registered for VAT in the UK, we are obligated to follow certain taxation regulations.
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If you're a VAT-registered business, in most cases you can reclaim the VAT you pay when you buy goods and services for your business. In order to reclaim this money you need to have records to support your claim. By collecting...
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Depending on your role The Rackspace Cloud Services can be used in various ways.Contents1 Cloud Sites1.1 For Website designers1.2 For Content providers1.3 For Resellers2 Cloud Servers2.1 For Website designers2.2 For Content...
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Because domain transfer processes can vary, the process outlined in this document is meant to serve as a general guideline.  It only applies to customers who have either registered or transferred their domains through the...
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CGI/Perl scripts should always be uploaded in ASCII. While most FTP clients automatically upload files in the correct format, this function does not always guarantee the file was actually uploaded correctly. It is suggested to...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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DNS records are like "phone books" for the Internet and can be very useful when additional information is needed. They contain information about every registered domain on the web; such as where email should be sent and who is...
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The path to Perl is "#!/usr/bin/perl -w".For additional information about how Perl is setup on our system, you can run a PerlDigger script. See How can I test CGI/Perl functionality? for additional information.
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Cloud Sites creates backups of your data on a nightly basis. However, its purpose is for disaster recovery on the server side. If for any reason a storage node on our side were to crash, our backups will be there to replace any...
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CGI scripting is now enabled by default on all sites. The ability to enable/disable CGI scripting for sites has been removed.You can verify CGI/Perl functionality through How can I test CGI/Perl functionality?
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The Rackspace Cloud client log in page can be found at: https://www.websitesettings.com. Have your client enter their correct username and password and press the "Log In" icon.
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A WHOIS search reveals details about a domain name, including who owns it, where it was registered, when it expires and which name servers are assigned to the domain. There are many software tools for performing a WHOIS search,...
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If you do not have a VAT ID number, or choose not to supply one, Rackspace will apply the appropriate tax handling to your invoice. It is in your best interest to supply your VAT ID number because the tax handling for a...
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You can do a WHOIS search to find the administrative email and the current registrar for the domain. See How do I do a WHOIS search? for more information.
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Your site has been compromised and the initial priority is to restore to the original state. Do not be so hasty that you remove all evidence that can be used to track down the source of the compromise. Please follow the following...
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Follow these directions to point a domain/subdomain to a website that's hosted elsewhere:1. Log in to your control panel at https://manage.rackspacecloud.com.2. Create the new domain or subdomain under the correct account. If you...
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Filed in: Cloud Sites
The Rackspace Cloud has SLAs for each of the products and they can be viewed online with the Terms of service and AUP (Accepted use policy).
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What is phpinfo? PHPinfo is a function that returns information, in HTML form, about the PHP environment on your server. How do I run phpinfo? To run PHPinfo you must save the following code in a file on your...
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Ping and Traceroute are utilities that can be used to help troubleshoot network or Internet connections. The Rackspace Cloud technical support team may request you to initiate a ping or traceroute to a destination (such as your...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic...
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Yes, international credit cards are accepted. The Rackspace Cloud will honor Visa, MasterCard, and American Express.
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You can use the following code saved into a file with a .asp extension to test CDOSYS functionality; CDOSYS is a built-in component in ASP, so utilizing it from your ASP code takes no additional effort on your part.We strongly...
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This article will explain how to login to MyLittleAdmin and use that tool to create additional database users that have limited access. You can specify a Read-Only user this way. You will need to create an additional user...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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 Contents1 Foreward2 The Who3 The What4 Representing Access with Numbers5 File Creation6 Cloud Sites Scenarios// Foreward Directory permissions in a shared environment are exponentially more important than in a dedicated...
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Note: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
0 Comments
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What is an FTP Snapshot?For Cloud Sites, an FTP snapshot is a read-only image of your FTP data, taken during specific time intervals.Snapshots are taken every 4 hours and go back 32 hours.IMPORTANT NOTE: Snapshots ONLY include...
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The Internet has quickly become one of the most important parts of our everyday lives. From keeping in touch with friends and family on a social basis, to using it for business purposes to conducting financial and shopping...
3 Comments
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
2 Comments
Filed in: Cloud Sites
The UNIX find utility is disabled for performance reasons. In order to find older files and delete them, one must create a script that performs similar logic.Below is a way to do this using a PHP script and a HTML form as a cron...
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Filed in: Cloud Sites
A Cloud Billing Specialist can help you with account billing and ACH payment questions. The Billing Team may be reached directly by phone at 1-877-934-0410 between the hours of 8:00 am and 5:00 pm CT, Monday through Friday.
3 Comments
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
0 Comments
Filed in: Cloud Sites
To rectify this modify the machineKey in web.config. Use the reference site below to generate a key and usage in web.config. For more information check out http://www.orcsweb.com/articles/aspnetmachinekey.aspx
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What do you manage?We manage security for all servers including PHP, .NET, and the operating systems What do I manage? You are responsible for securing your website code. What security do you specifically provide?Firewalls...
0 Comments
Filed in: Cloud Sites
If your PHP script is not working, check the following:1. Did you save it as a file with the ".php" extension?2. Did you upload it to the correct folder on the server?3. Did you upload it in ASCII?If you've tried all of the above...
0 Comments
Filed in: Cloud Sites
You can use the following in a .htaccess file to change the default document on your PHP based sites:DirectoryIndex filename.htmlThis would cause filename.html to be treated as your default page, or default directory page. You...
0 Comments
Filed in: Cloud Sites
If your CGI/Perl script is not working, please check the following:1. Is CGI/Perl scripting enabled on your domain? How do I enable/disable CGI/Perl scripting on my site?2. Did you save the file with ".cgi" or ".pl" extension?3....
2 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Every Cloud Sites account provides you with access to an unlimited...
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The Cloud Sites FTP service does support resumable uploading. This means that if there is a connection failure during an upload, it does not have to be started from the beginning. The ftp client may need to be configured...
0 Comments
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
0 Comments
Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. Secure email is supported and below are the server names and...
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ORD and DFW are our datacenter locations that we use to house our infrastructure. ORD is located in Chicago, IL and DFW is located in Dallas, Texas. Your account can only be provisioned to one datacenter at this time.  To...
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Filed in: Cloud Sites
It isn't uncommon in certain situations to not want to allow indexing of a site by a search engine. This can come into play when preparing to launch a new service or developing a new site. A consensus between a majority of bot...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic...
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Microsoft is currently on a comprehensive once-a-month release of security updates. Microsoft releases updates on the second Tuesday of each month. Immediately after each Microsoft release, Rackspace will proceed to test the...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. This error message reads:The connection to the server has...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. To change your password for an email account, please follow...
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We here at The Rackspace Cloud will never suspend a site as long as the traffic is legitimate and the hosted content doesn't violate our TOS or our AUP. As a company, we succeed when you succeed so we will always encourage...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Filed in: Cloud Sites
Unfortunately, we do not support FrontPage Extensions. While still used on many sites, Microsoft has discontinued support for FrontPage and has replaced it with a new set of technologies.Please see this link for additional...
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Filed in: Cloud Sites
Your current registrar may reject a registrar change request if:the request was made within 60 days of the initial registration.there is a legal dispute over the domain name.there is a pending bankruptcy of the domain name holder...
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Filed in: Cloud Sites
There are thousands of web scripts in development and many more that are created every day. We do not have the ability to archive and support every script so we suggest that you download the script from the developers website....
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Filed in: Cloud Sites
We provide an ASP component installed on all the web servers that allows uploading files using classic asp. This component is called Persits AspUpload. If you want to upload files without giving public write, you can impersonate...
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The following is a list of differences between a traditional hosting site and one from Cloud SitesMore than one server serves a specific website's request. This is because the load balancing capability is made available to all...
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This guide will prepare you for adding your first domain to the Rackspace Cloud Sites. You will learn how to manage your Hosting Plans as well as upload new content to your website. Rackspace Cloud Sites First 48, 2-1 -...
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You must have access to the administrative email to approve transfer requests when you are changing registrars or updating your name servers. Your current registrar will send an email to this account that will require a reply...
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Unfortunately Automatic Domain Renewal is not available for registered Cloud Sites domains; the domains must be manually renewed via the Control Panel. Please see the following article on how to manually renew your domain:How Do...
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Modifying your hosts file will allow you to override the DNS for a domain, on that particular machine. This can be used to test your site without the test link, prior to going live with SSL, verify an alias site works prior to...
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To migrate your website from a CPanel, Plesk or Ensim host, you will need to make sure you have FTP program to upload and download your files and text editor to edit any file paths that your site may contain. The first step to...
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The Rackspace Cloud isn't afraid of the facts. And the fact is, audio encoding is a good example of a task that a dedicated server is better suited for. We built Cloud Sites to be a highly specialized and optimized computer...
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A "locked" domain cannot be transferred to a new registrar. Your current registrar may offer "transfer lock" or a similar service as a security measure to prevent unauthorized transfer of your domain name. If this feature is...
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Filed in: Cloud Sites
You will need to contact the company that you have chosen to register your domain through to request to have your domain locked or unlocked. If you purchased your domain through Cloud Sites you are welcome to contact the support...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
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Starting the week of November 15th, 2010 we have changed the IPs for our clusters. The below table represents the old IP and the IP A records should now point to. All sites moving forward are configured to go to the appropriate...
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If you have uploaded new content and can't see the changes in your web site, check the following:1. Has it been at least 48 hours since you completed your domain registration? If not, try uploading content to your website using...
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Filed in: Cloud Sites
You can use the following PHP script to test the session_id() function in PHP.<?php session_start(); $old_sessionid = session_id(); session_regenerate_id(); $new_sessionid = session_id(); echo "Old Session: $old_sessionid...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. There are no limits on the number of POP3/IMAP checks you can...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-left of the control panel and selecting "Classic Control...
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Filed in: Cloud Sites
There are several reasons why you may not have recieved email confirmation that your cron job completed successfully. Here are a few things to check:1. Please confirm that you entered in your email address correctly within the...
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Filed in: Cloud Sites
Below are three examples of how to force SSL on your ASP or ASP.NET site.web.configIf your website has the IIS Rewrite Module available*, you can use rewrite rules in your web.config to force SSL on all pages:<?xml version="1....
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Clasic Cloud...
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Follow the instructions below to restore your MSSQL database.Note: The Rackspace Cloud recommends using Internet Explorer when managing your MSSQL databases via myLittleAdmin.Restoring Your MSSQL DatabaseTo manage your MSSQL...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Filed in: Cloud Sites
You can use the following code saved into a file with a .php extension to test PHP mail functionality:IMPORTANT NOTE: We strongly recommend using an SMTP relay that requires authentication. Sending mail through unauthenticated...
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NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "First-Generation...
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Static content should be placed in the ‘public’ folder of the Rails application.UPDATE: Rails is no longer supported on Cloud Sites.
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You can use the following code to test your MySQL database: You will need to fill in the variables for the following: $database $host $username $password PHP Sample Code <?php $database = "...
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Mission critical data is now backed up safely in an offsite secure location.Disaster recovery is possible with the backed up data.
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Web Servers

Please refer to our Acceptable Use Policy for details on what content can be hosted with us.
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Web Technologies

As you may have heard, Google is discontinuing Urchin, therefore the Urchin analytics service for Cloud Sites will be phased out.  A popular alternative is the FREE Google Analytics™ web analytics service.  Here is...
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Filed in: Cloud Sites
NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Control...
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Filed in: Cloud Sites

Windows MSSQL

NOTE: This article is written for our Classic Cloud Control Panel. You can access this interface from the New Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Classic Cloud...
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Filed in: Cloud Sites
NOTE: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites Control...
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Filed in: Cloud Sites