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  • Support: 1-800-961-4454

How Can I Contact The Cloud Sites Billing Team?


A Cloud Billing Specialist can help you with account billing, client billing, and ACH payment questions. The Billing Team may be reached directly by phone at 1-877-934-0410 between the hours of 8:00 am and 5:00 pm CT, Monday through Friday.



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3 Comments

Unfortunately client billing is no longer supported on Cloud Sites.

Hi. What is your "return" policy?

Is there a way I can cancel my account and get my money back? When I signed up for this I had no idea it would cost $150 dollars each month. That wasn't made very clear- and I had to go through several levels of web pages to find information about costs. You can imagine my surprise when I saw the statement on my credit card.

Or does your policy not allow for "returns" and "money back"?

Michelle

Michelle, please submit the request via a ticket in the Cloud Control Panel or give Support a call. That should let us work with you on the billing and determine the possibility of a refund.

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