Redirect to Cloud Control Panel

Note: The plan to redirect the Classic Control Panel's URL was canceled, though Cloud Files functionality has been moved entirely to the newer Cloud Control Panel.  This document is preserved for archival purposes only.

Beginning in July 2013, Rackspace Cloud customers that attempt to manage certain cloud products in the Classic Control Panel ( will be redirected to our new Cloud Control Panel ( There are some differences that you will notice and we want to explain the most important ones.

Key Differences between the New Cloud Control Panel and the Classic Control Panel

  • Cloud Sites will be managed in the Classic Control Panel.

    The Classic Control Panel can be accessed via the account menu in the upper-right corner of the New Cloud Control Panel.

  • Custom Cloud Files metadata is available only via API.

    We have new preset header options that are available in the New Cloud Control Panel. You can still set custom metadata in our API and with third party tools such as Cyberduck.

  • Accumulated Load Balancer usage is not available until later this year.

    This feature was previously displayed in the Classic Control Panel welcome page. It is still available for access via the API. Follow these instructions to access Load Balancer usage via API.

If you have any questions concerning this change please feel free to contact us via chat or ticket.

Thank you,

Cloud Products Team
Phone Support (US): 1.877.934.0407
Phone Support (INTL): 1.210.581.0407
Live Chat:

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