Rackspace provides support for Cloud Servers with a Managed Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support for specific software and server configurations on Cloud Servers with a Managed Service Level.
Operating Systems
IIS 7.5
| Supported |
Web (HTTP/HTTPS) |
FTP |
| Installation |
√ |
√ |
| Configuration |
√ |
√ |
| Troubleshooting |
√ |
√ |
| Monitoring |
√ |
√ |
| Patching |
√ |
√ |
IIS 8
| Supported |
Web (HTTP/HTTPS) |
FTP |
| Installation |
√ |
√ |
| Configuration |
√ |
√ |
| Troubleshooting |
√ |
√ |
| Monitoring |
√ |
√ |
| Patching |
√ |
√ |
Database Servers
| Supported |
MS SQL 2008 R2 |
MS SQL 2012 |
MySQL |
| Installation |
√ |
√ |
√ |
| Configuration |
√ |
√ |
X |
| Troubleshooting |
√ |
√ |
X |
| Monitoring |
√ |
√ |
√ |
| Patching |
√ |
√ |
X |
Programming Languages
| Supported |
ASP |
ASP .Net |
PHP (Fast CGI) |
| Installation |
√ |
√ |
√ |
| Configuration |
√ |
√ |
√ |
| Troubleshooting |
√ |
√ |
X |
| Monitoring |
√ |
√ |
X |
| Patching |
√ |
√ |
X |
Software Firewall
| Supported |
Windows Firewall |
| Installation |
√ |
| Configuration |
√ |
| Troubleshooting |
√ |
FTP
| Supported |
Windows FTP 7.5 |
IIS 8 FTP |
FileZilla |
| Installation |
√ |
√ |
√ |
| Configuration |
√l |
√ |
√ |
| Troubleshooting |
√ |
√ |
√ |
| Monitoring |
√ |
√ |
√ |
| Patching |
√ |
√ |
X |
SMTP
| Supported |
II6 Outgoing ONLY |
| Installation |
√ |
| Configuration |
√ |
| Trouble Shooting |
√ |
| Monitoring |
√ |
| Padding |
√ |
Active Directory (US Only)
| Supported |
Windows 2008 |
Windows 2012 |
| Setup AD Controller |
✓ |
✓ |
| Add Users to AD |
✓ |
✓ |
| Establish AD Trust to customer's on-premise AD (their DC) utilizing RackConnect |
✓ |
✓ |
| Establish AD Trust between customer's dedicated and cloud environments, hosted at Rackspace |
✓ |
✓ |
| Establish AD Trust to Rackspace Intensive domain |
X |
X |
| Replication |
✓ |
✓ |
| Authentication for Web |
✓ |
✓ |
| Internal DNS for Active Directory |
✓ |
✓ |
| LDAP |
✓ |
✓ |
| Application partitions when utilzing other Rackspace Application Services (i.e. SharePoint, Exchange) |
✓ |
✓ |
| Development for Federated Services |
X |
X |
| Development for Application integration |
X |
X |
| Snapshots or Backups of Domain Controller |
X |
X |
| Group Policy Objects |
X |
X |
| Distributed File System (DFS) |
X |
X |
| RackConnect to Dedicated environment |
✓ |
✓ |
| Multiple Domain Controllers |
✓ |
✓ |
| Rights Management |
X |
X |
| Federated Services |
X |
X |
| CA Services |
X |
X |
Other Packages
- LoadBalancing - HAProxy is fully supported until LB-as-a-service is released. HAProxy will need to be installed on a linux server. Please contact your Managed Cloud Support team for more information.
- Email - We are supporting Email through Rackspace Email and using IIS 6 SMTP on the server.
- DNS - MC Windows is supporting the use of the cloud nameservers for DNS . Windows DNS is currently not supported.
- Exchange is not supported at this time.
- Sharepoint is not supported at this time.
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2 Comments
Linux
Re: Linux
http://www.rackspace.com/knowledge_center/article/cloud-servers-with-managed-service-level-spheres-of-support
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