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Setting Up Rackspace Email With Mac Mail


The following article will show you how to setup your Rackspace Email account using your Mac Mail email client. Let's take a look at the steps below on how to configure your account: 

1. First thing you'll want to do is open up Mac Mail and select File and Add Account. If this is the first time Mac Mail has been used, the setup assistant will appear.

 

2. Enter the following information:

  • Full Name - Enter in your first and last name. This is the name that will appear in the From field of messages you send.
  • Email Address - Enter in your entire email address (e.g. myname@mydomain.com).
  • Password - Enter in the password associated for your email account.

3. Click the Continue button and Enter the following information:

  • Account Type - Select IMAP from the drop-down menu.
  • Description - Enter in a descriptive name of your choice for your mail account (e.g. Work Mail or Home Mail).
  • Incoming Mail Server - Enter in the secure server name: secure.emailsrvr.com
  • User Name - Enter in your entire email address (e.g., myname@mydomain.com).
  • Password - Enter in the password associated with this account.

4. Click the Continue button and Mac Mail will now attempt to detect the incoming server settings. If the Incoming Mail Security window appears, do the following and click Continue.

  • Check the Use Secure Sockets Layer (SSL) box.
  • In the Authentication drop-down menu, select Password.

 

5. Enter the following information:

  • Description - Enter in a descriptive name of your choice for your mail account (e.g. Work Mail or Home Mail)
  • Outgoing Mail Server - Enter the secure server name: secure.emailsrvr.com
  • Check the Use only this server box and also check the Use Authentication box.
  • User Name - Enter in your entire email address (e.g. myname@mydomain.com)
  • Password - Enter in the password for your email account.

6. Click the Continue button and Mac Mail will now attempt to detect the outgoing server settings. If the Outgoing Mail Security window appears, do the following and you're finished!

  • Check the Use Secure Sockets Layer (SSL) box.
  • In the Authentication drop-down menu, select Password.
  • Click the Continue button and then click the Create button.

 

Using IMAP Folders: 

To simplify the organization of your messages, you can indicate which IMAP folders Mac Mail should use to store sent mail, drafts, spam, and trash. 

1. Select Mail / Preferences, click the Accounts button, located at the top of the window and click once on your IMAP account, as it appears in the Accounts list.

2. Click the Mailbox Behaviors tab, clear all of the check boxes and close the Accounts window.

3. When prompted to save your changes, click the Save button.

4. In your IMAP folder, located in the Mailboxes pane (select View / Show Mailboxes to display the pane if it’s not there), do the following:

  • Click once on the Sent, Drafts, Spam, or Trash folder.
  • Select Mailbox / Use This Mailbox For.
  • Select Sent, Drafts, Junk, or Trash from the resulting list in the sub-menu.

5. The selected folder will disappear from your IMAP list, and will now reappear as the corresponding Mac Mail folder.



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8 Comments

Should be "using your Mac Mail email client", rather than "emil client".

Hey Jack,

Thanks for catching that. The typo has been corrected.

Best, Rae

1. On summary page, am I supposed to check the box "take this account on line"? That was not addressed in your directions.
2. In using IMAP folders, I could not complete #4. The "Use this mailbox for" choices were greyed out.
3. A window still pops up saying my password is not correct. I have already changed it twice.

Hey Sally,

the "take this account online" check should automatically be checked for you, which is why it wasn't included in the instructions. However, we can definitely add this to make it clear. I've had some techs test out the "Using IMAP Folders" section and seems to be functioning fine. The password issues you're having could be for a variety of reasons. I think it's best you (or your admin) to call into our support line so they may assist you and ask more detailed questions.

All the best.

Does Rackspace email support Apple iCalc and what are the settings?

You can use iCal to connect to an Exchange server (like Rackspace Email) to access its appointment information. The easiest way to do it is to set up Mac Mail to connect to Exchange, and that should automatically set up the access for iCal as well.

http://www.rackspace.com/knowledge_center/article/manually-setting-up-mac-mail-with-microsoft-exchange-2010

I didn't purchase the hosted Exchange service; I only have the basic Rackspace e-mail service, will that be setup the same as Exchange?

At the moment you cannot. The best thing to do would be to subscribe to a calendar in webmail.
Sorry for the inconvenience, Jose.

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