Dedicated hosting includes unlimited Fanatical Support for all supported products, services, and software.

Managed Cloud includes support of datacenter environment, host server hardware, and Internet connectivity.

Managed Cloud support also includes direct server access to perform troubleshooting and configuration of supported applications.

Cloud CORE includes support of datacenter environment, host server hardware, and Internet connectivity only.

Agents are prohibited from logging into customers' servers to provide systems administration support.

Average 3-5 days (Complex configurations or advanced services can extend the build timeline). 

Within minutes

Within minutes

Supported only if licensed through Rackspace.

Control panel applications are not supported at this time

No server applications are supported

Dedicated Firewalls are available as an option, and are a strongly recommended security precaution.

Optional dedicated firewall if leveraging RackConnect.

Optional dedicated firewall if leveraging RackConnect.

RackWatch monitoring is included, and enabled by default for Ping service checks. Upon request, 6 additional service checks, and one free URL monitor can be configured. 

Managed Cloud Servers includes several checks and alerts through our Cloud Monitoring service.  Our support will help you with the creation and configuration of monitoring checks.

No monitoring is included for Core Services.

Without a third party monitoring solution or use of our Cloud Monitoring service, customers will not be notified of individual services on your Cloud Server going down.  You will only be notified if the host server where your Cloud Server lives is impacted.

Managed Backup is an optional service which captures file-level server images. There is a backup limitation of 1.5TB per server unless employing optional High Capacity Backup service.  Database and Exchange Backup agents are available for an additional charge.  Service extends to database flat file dumps/maintenance plans. 

Our file-level Cloud Backup service is available to Managed Cloud customers with the monthly fee waived.  The only costs are for the disk storage required for backups on Cloud Files and any bandwidth used if backup data is sent between datacenters.

Snapshots are an alternative backup approach at the system level.  Snapshot scheduling is not enabled by default but can be manually configured.  Customers should perform DB backup before creating an image.

Our file-level Cloud Backup service is available to Cloud Servers for a monthly fee, plus storage costs on Cloud Files and any bandwidth used if backup data is sent between datacenters.

Cloud Server snapshot images are an alternative approach at the system level. Customers should perform DB backup before creating an image.

Snapshots are not enabled by default and should be manually configured when the Cloud Server is created.

Server snapshot images are stored on CloudFiles.

Scaling up and down is dependent on the dedicated servers hardware capabilities. (Available drive bays, RAM limitations, processor options). All is subject to a physical hardware maintenance and datacenter scheduling availability.

Windows Cloud servers can be resized up, but currently cannot be scaled back down.

Linux servers can scale both up and down.

This process does not happen automatically and must be initiated by customer.

Windows Cloud servers can be resized up, but currently cannot be scaled back down.

Linux servers can scale both up and down.

This process does not happen automatically and must be initiated by customer.

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Dedicated servers come with a specific amount of included bandwidth.

Additional bandwidth is available at pre-paid rates (bandwidth overage rates apply if subscription is exceeded).

No bandwidth is included unless solution is RackConnected. If RackConnected, the Cloud Servers can consume any available bandwidth included with customer's dedicated configuration.

If not RackConnected customers are charged for outgoing bandwidth only.

No bandwidth is included unless solution is RackConnected. If RackConnected the Cloud Servers can consume any available bandwidth included in the dedicated configuration.

If not RackConnected customers are charged for outgoing bandwidth only.

Red Hat Enterprise Linux

Windows Server Versions

Ubuntu

Red Hat Enterprise Linux

CentOS

Windows Server

Linux Distributions

Arch

CentOS

Debian

Fedora

Gentoo

openSUSE

Red Hat EL

Ubuntu

Other Operating Systems

FreeBSD

Windows Server*

*Microsoft® SQL Server® 2008 R2 images available on 2GB and higher Cloud Servers. For 2GB - 15GB server sizes, add 72¢/hour for SQL Standard Edition or add 6¢/hour for SQL Web Edition. For 30GB server size, add $1.08/hour for SQL Standard Edition and 9¢/hour for SQL Web Edition.

My.Rackspace.com

Cloud Control Panel and API Access

Zendesk ticketing accessible through the Cloud Control Panel.

Customers still use MyRackspace if RackConnected or linked to manage Dedicated services—but MyRack does not replace Cloud Control Panel for managing Cloud Services.

Cloud Control Panel and API Access

Zendesk ticketing accessible through the Cloud Control Panel.

Customers still use MyRackspace if RackConnected or linked to manage Dedicated services, but MyRack does not replace Cloud Control Panel for managing Cloud Services.