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Setting Up Rackspace Email Clients & Mobile Devices

  • Article ID: 1421
  • Last updated on November 16, 2012
  • Authored by: Rackspace Support
  • (30 Comments)

Below is a list of email clients and mobile devices for you to choose from to help you set up your Rackspace email account. Rackspace Email Clients: Get your email client set up with Rackspace Email.

Rackspace Email Mobile Devices: Mobile Sync

Sync your Rackspace Email, Contacts, Notes, and Calendar with your mobile device using Mobile Sync

Rackspace Email Mobile Devices: IMAP Configuration: Get your Rackspace Email account setup with your mobile device using an IMAP configuration.

We at Rackspace like to give our customers the ability to choose from a variety settings. Below is a list of optional server settings for you to choose from when setting up your email client. To use a secure connection, be sure to use the settings marked with "SSL." To learn more about the differences between IMAP & POP, lease see the following article: IMAP Vs. POP 

Incoming Server Type Server Name Port Number
POP3 POP.EMAILSRVR.COM 110
IMAP IMAP.EMAILSRVR.COM 143
POP3 W/ SSL  SECURE.EMAILSRVR.COM 995
IMAP W/ SSL SECURE.EMAILSRVR.COM 993
SMTP SMTP.EMAILSRVR.COM 25, 587, 8025, 2525
SMTP W/ SSL SECURE.EMAILSRVR.COM 465

 



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30 Comments

Do you have and more specific instructions/information about configuring my Rackspace account for the surface?
By jeff adler on Dec. 2, 2012

Hey Jeff,

We currently do not have specific instructions for setting up Rackspace Email on the Surface. I'll add this to my list of articles to create. I'll have to do some testing on the actual tablet itself, so this could take some time. I'll be sure to email you when I have some instructions ready.
By Rae D. Cabello on Dec. 3, 2012

I just got a Surface and want to add my email on it, but so far no luck. I note it's been almost 4 months since the initial question from another Surface user. Any update? I've tried everything so far and no joy.
By Rich Herbert on Mar. 25, 2013

Found the solution - when you add a new email account on your Surface, select the IMAP option. On the "Add Other Account" window, click "Show more details". Now with more details shown, enter your email address in both the email address box and the username box. Add the other server details consistent with Rackspace guidelines. That worked for me!
By Rich Herbert on Mar. 25, 2013

Hey Rich,

Sorry for the late reply and thank you for the info. We're trying to gather a few screen shots from this device and work some minor kinks. It's taken longer than we like, but we'll have it soon. Glad it worked out for you!
By Rae D. Cabello on Mar. 26, 2013

I'm having difficulty syncing my rackspace email (IMAP) on my Motorola DroidX. Are there new instructions for setting up IMAP accounts on that type of phone? It was working fine until about two to three weeks ago. Thanks for any insight you can provide.
By Chris on Dec. 18, 2012

Hey Chris,

Sorry to hear you're having some trouble syncing your mail. IMAP is pretty straight forward and though I'm not familiar with the DroidX, I can't imagine the User Interface would be that much different.

Have you tried the following instructions? http://www.rackspace.com/knowledge_center/article/setting-up-rackspace-email-on-your-android
By Rae D. Cabello on Dec. 19, 2012

My company uses Rackspace for email and calendar, I can't get calendar syncing working on my iPhone or on my Desktop (using Thunderbird's Lightning calender on Linux). None of the instructions on your knowledge base work for me.
By Timur on Feb. 12, 2013

Hey Timur,

Sorry to hear you're having trouble with Rackspace email. In order for you calendar to sync with your iPhone, you'll need to use Mobile Sync. You'll need to add a Mobile Sync license and then proceed with the setup instructions. Both articles can be found here:

http://www.rackspace.com/knowledge_center/mobilesync_control_panel
http://www.rackspace.com/knowledge_center/mobilesync_iphone

The Mobile Sync for iPhone, iPad, and iPod definitely works, but I'm not entirely too positive that Mobile Sync will collaborate with Thunderbird. There's no reason that it shouldn't, but I would recommend contacting support so they can further investigate.
By Rae D. Cabello on Feb. 12, 2013

A license for mobile sync? I'm guessing my company didn't sign up for that. I guess that's why it doesn't work.
By Timur on Feb. 12, 2013

Hey Timur,

Indeed you do have to have a license assigned to your email address. Syncing for calendars and contacts for your mobile device won't work for IMAP. Have the administrator of your account assign a license for you.
By Rae D. Cabello on Feb. 12, 2013

How about normal calendar syncing, with anything other than Outlook on Windows? I even tried using DavMail to sync with OWA, but that feature doesn't work either.
By Timur on Feb. 12, 2013

Hey Timur,

Is your company using Rackspace Email or Exchange? Earlier you noted that you were trying to setup Rackspace Email. OWA is the web interface for Exchange. Regardless of what product you're using you'll need an Activesync (mobile sync) license for your calendar to sync up with your devices and email clients.
By Rae D. Cabello on Feb. 12, 2013

I think we're using Exchange. Oh well, I guess no calendar sync for me. :-(
By Timur on Feb. 12, 2013

Hey Timur, you can still sync your calendar to your device, you just need your administrator to add an activesync license. Have your admin contact our support team and they can assit your admin with what needs to be done.
By Rae D. Cabello on Feb. 12, 2013

Is the activesync license free? If it's not free, then there's no point in asking my admin, because I can't ask my company to pay for it.
By Timur on Feb. 12, 2013

I have an exchange email account and I was able to sync my windows 8 phone with emails, calendar, tasks, contacts initially. Now, when I enter any calendar appointments or tasks on my phone, they do not sync with exchange (not showing up on my desktop outlook or web outlook. can you help to determine the issue.
By Andres Baires on Apr. 10, 2013

Hey Andres,

At this point, it would be best to contact our support team at (888)850-3994. They'll have to get some more details from you to further investigate your issue.
By Rae D. Cabello on Apr. 10, 2013

Does Hosted Exchange solution sync tasks from Outlook to Android phones?
By jose on Apr. 18, 2013

When i delete a message on my iphone or my ipad i get a message.
Unable to Move Message
The message could not be moved to the mailbox Trash.
By Jeremy on May. 1, 2013

Ah yes, I'm familiar with that error. Jeremy, it's a bit of a tricky solution, I'd recommend calling into our support staff at (888)850-3994 so they can assist you.
By Rae D. Cabello on May. 2, 2013

Hi,

I'm using Outlook 2013, and have gone through all of the steps to setting up an IMAP account. When I test the settings, it shows the "Log onto incoming mail server (IMAP) as being completed, but when it tries to send a test email msg, it says the "operation timed out waiting for a response from the sending (SMTP server". I've tried both the IMAP and IMAP w/ssl settings and get same message. I even tried setting it up on POP3. Same thing. It's apparently letting me sign into the account, but won't let me send emails from same. Help!

Kevin
By Kevin Smith on May. 9, 2013

Make sure that the credentials that you are using are valid by logging in to the web mail for that box.

Click the More Settings button then click the Outgoing Server tab.

Select the My outgoing server (SMTP) requires authentication check box. Leave the default setting, Use same settings as my incoming mail server.

Check authentication box

Click the Advanced tab and select the first This server requires a secure connection (SSL) check box.

In the Incoming server (IMAP) box, enter the secure incoming port: 993

Select the second This server requires a secure connection (SSL) check box.

In the Outgoing server (SMTP) box, enter the secure outgoing port: 465.

Click the OK button then click the Next button, and lastly click the Finish button.

Then click test settings again.

Though we do not officially support 2013 yet the information to set up is close to the info found above and on this link

http://www.rackspace.com/apps/support/portal/5906

Should you need further assistance please feel free to contact us at 888.850.3994!


By Daniel Gallegos on May. 9, 2013

Thanks! Worked perfectly!
By Kevin Smith on May. 10, 2013

When do you anticipate full support for Outlook 2013, and will this include being able to use mobilesync with it?
By Doug Allison on May. 17, 2013

We are still testing Outlook 2013 on our servers, we do not have an time frame for this yet.

Mobile sync and active sync currently work on our environments (MEX and RSE) and is independent of Outlook 2013. It will work on all Windows, Android, And IOS devices.

Should you need further assistance please feel free reply or contact us at 888.850.3994!

By Daniel G on May. 17, 2013

Activesync is now an option for connecting to mail servers in Outlook 2013. Configuration is possible, but connection is denied by your servers. My question was if this is going to change. Of course, then people would not need hosted exchange for Contacts and Calendar sync with a desktop client, so I will not hold my breath.
By Doug Allison on May. 17, 2013

At this time that option is being evaluated.
We also need to investigate how it is going to impact performance in the environment. We do not have an ETA but we will make our customers aware of any new and exciting changes as soon as possible.
By Daniel G on May. 17, 2013

I'm having trouble setting up my email in Alto Mail using the provided information here. Help?
By Tricia on Jun. 3, 2013

You can try calling our support, but to be honest I don't think they'll be able to offer much specific help with Alto - it's in private beta, so it's not very supportable from our end.

It does sound like all Alto should need is the info in this article - choose IMAP or POP3 (I'd recommend IMAP if you can), plug in the right settings, and use your email address as the username. If it gives you trouble from there, we might be able to help with a specific error message, but you'd be more likely to get a successful resolution from Alto's support.
By jered.heeschen on Jun. 3, 2013

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