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Cloud Servers with Managed Service Level - Spheres of Support

  • Article ID: 1105
  • Last updated on April 26, 2013
  • Authored by: Rackspace Support
  • (14 Comments)

Rackspace provides support for Cloud Servers with a Managed Service Level which includes resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support for specific software and server configurations on Cloud Servers with a Managed Service Level.

Operating Systems

Rackspace supports the following operating systems for Cloud Servers with a Managed Service Level:

 

Web Servers

  Installation Configuration Troubleshooting Monitoring Patching
Apache Yes Yes Yes Yes Yes
lighttpd Yes No No Yes Yes
Nginx Yes Yes Yes Yes Yes
IIS 7.5 Yes Yes Yes Yes Yes
IIS 8.0 Yes Yes Yes Yes Yes

 

Database Servers

  Installation Configuration Troubleshooting Replication Monitoring Patching Backup
MySQL Yes Yes Yes Yes* Yes Yes Yes
MariaDB No No No No No No No
Oracle No No No No No No No
PostgreSQL Yes No No No Yes No No
MS SQL 2008 R2 (excluding Express) Yes Yes Yes No Yes Yes No
MS SQL 2012 (Standard and Web Edition) Yes Yes Yes No Yes Yes No
MySQL on Windows Yes No No No Yes No No
MongoDB Yes No No No No No No

*Only Master/Slave replication is supported

Programming Languages

  Installation Configuration Modules Patching
Perl Yes No Yes Yes
PHP Yes Yes Yes Yes
Python Yes Yes Yes Yes
Ruby Yes Yes Yes Yes
ASP Yes Yes Yes Yes
ASP .Net Yes Yes Yes Yes

 

Caching

  Installation Configuration Troubleshooting Patching
Memcached Yes Yes Yes Yes
Squid Yes No No Yes
Varnish Yes Yes Yes Yes

 

Software Firewall

  Installation Configuration Troubleshooting
Windows Firewall Yes Yes Yes
IPTABLES Yes Yes Yes
UBUNTU UFW Yes Yes Yes

 

FTP

  Installation Configuration Troubleshooting Monitoring Patching
Windows FTP 7.5 Yes Yes Yes Yes Yes
Windows FTP 8 Yes Yes Yes Yes Yes
VSFTPD Yes Yes Yes Yes Yes

 

SMTP

  Installation Configuration Troubleshooting Monitoring Patching
IIS Outgoing ONLY Yes Yes Yes Yes Yes
POSTFIX Outgoing ONLY Yes Yes Yes Yes Yes

 

Other Third Party Packages

  • API Support - The Managed Cloud team offers all the support functions listed in the Developer's Guides.
  • Cloud Files -  Integration with Cloud Files is supported via the API, however no development assistance will be offered in utilization via the API.
  • Load Balancing -  Cloud Load Balancers are supported by the Managed Cloud team.
  • Email - The default SMTP configuration for outbound email is through Postfix.  Emails sent directly from Postfix may occasionally fail in delivery because Rackspace's IP addresses are reused and may have previously been blacklisted by email filtering services for spam.  Rackspace encourages utilizing our Mailgun solution as an alternative for email delivery due to the rich features and powerful APIs it offers, but other relay options offer reliable mail delivery as well (like Rackspace E-Mail and third-party mail services).
  • Firewalls - Support is provided for IPTables, ufw, and fail2ban are supported until our Firewall as a Service offering is released.
  • Terminal Services -  we will install the role and license.

 While we do not support certain technologies, we do offer reasonable endevour support which extends our support into offering alternative solutions, including help from Rackspace partners and other 3rd party services.  Here is a list of technologies that are not supported at this time:

  • Active Directory is supported in the US only at this time.
  • Control Panels - Control Panel applications such as Plesk, Webmin, or cPanel are not supported at this time.
  • DNS - Managed Cloud Windows is supporting the use of the Rackspace Cloud nameservers for DNS.  Bind and Windows DNS are currently not supported at this time. 
  • Microsoft Exchange is not supported at this time.
  • Microsoft Sharepoint is not supported at this time.


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14 Comments

I've heard a lot of good things about Rackspace. I'm looking to migrate from AWS Beanstalk plus RDS to a provider who offers more proactive monitoring and management. The services offered on this page tick the boxes in terms of levels of support but unfortunately miss one of the technologies I need, i.e. Tomcat. Does anyone know of a good provider of a similar level to Rackspace who offers more in the JVM arena?
By Keith Thomas on Jul. 30, 2012

Unfortunately I can't offer any suggestions regarding reliable services that offer managed JVMs. You can set up a Tomcat server on a Cloud Server but you would have to manage the app yourself, or hire a contractor or third party to support it.

You might consider posting a suggestion to our feedback forum asking for Tomcat support for Managed Cloud:

http://feedback.rackspacecloud.com/forums/71021-product-feedback
By jered.heeschen on Jul. 30, 2012

Well, I'm a happy customer of this service, but would like to see more NGINX and PHP-FPM support. These are popular and not so hard to manage. Why RS is not supporting these is beyond me.

Then, varnish is supported, to my great surprise...but also very nice of you!
By Wouter Samaey on Jul. 30, 2012

Glad to hear you've been happy with the service, Wouter. I'd recommend posting this request to our product feedback forum as well:

http://feedback.rackspacecloud.com/forums/71021-product-feedback

That's the surest way to make sure the suggestion is seen by the right people.
By jered.heeschen on Jul. 30, 2012

Wouter,

We just recently announced Nginx support for pure Managed Cloud customers: http://www.rackspace.com/blog/nginx-support-enables-massive-web-application-scaling/

If you have any questions about Nginx, give us a call, and we will help you with your Nginx configuration, especially with regards to working with PHP-FPM.
By Slade on Apr. 22, 2013

Where as I support all our drbd and gluster deployments here to the cloud myself, it would be good to see rackspace picking this up.

Or providing an alternative common filesystem that can be scaled easily, this is where gluster is ideal.
By David Busby on Jul. 30, 2012

When I click on the Windows Server 2008 with Service Pack R2 link on this page...it redirects me to info describing Windows 2012 Server. Does this mean that you are also able to support Windows 2012 Server under a managed service plan? Or do we have a messed up url link?
By Gene Bonanno on Oct. 4, 2012

The link was to the general Windows Server page, which has been updated with pretty much all Server 2012 info since its launch. I'll change the link to point to the Server 2008 Technet page.

(Edited) We are starting to offer support for Windows Server 2012 on Managed Cloud. We'll update this article with specifics when we have them.
By jered.heeschen on Oct. 9, 2012

Just out of curiosity - why is it that Windows Server 2008 doesn't have managed support, but Windows Server 2008 R2 does? I spent a considerable amount of time migrating a litany of sites to an environment that isn't fully supported - kind of a big bummer.

Also - what's the latest on Windows Server 2012? I host on a VPS elsewhere and love WHM/cPanel that runs off Linux... Is there anything even comparable?
By Justin on Oct. 31, 2012

PHP on Windows wasn't supported before, is it still the case?
By Benjamin Perdomo on Feb. 4, 2013

Is there any plans to bring support for Messaging (RPC) servers?
I think OpenStack has two (http://docs.openstack.org/trunk/openstack-compute/admin/content/configuring-compute-messaging.html) implementations.
By Juho Rutila on Mar. 1, 2013

I can't say if there are plans along those lines, but I do know that we're working on feature parity with OpenStack (just not everything at once). You might post a suggestion on our Product Feedback Forum too so they know for certain that customers are interested in an MQ system.

http://feedback.rackspace.com/forums/71021-product-feedback
By jered.heeschen on Mar. 1, 2013

Hi, is there any support for mod_security? How about chroot environments?
By Alexandru Iacob on May. 7, 2013

Hi Alexandru,
Our Managed Cloud support team doesn¹t support mod_security specifically but we do offer a fully managed WAF solution based on the Imperva WAF. If you specifically need support for mod_secuirty we may be able to arrange something through our Professional Services organization.

Chroot jails are supported for sftp and vsftp users under our Managed Cloud support offering.
By Chris Johnson on May. 7, 2013

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