Rackspace Cloud Sites First 48, 4-2 - Using Webmail | Cloud Computing and Web Hosting Knowledge Center by Rackspace

Rackspace Cloud Sites First 48, 4-2 - Using Webmail

by matt.wheeler on 16 March 2011 | 0 Comments

Article Id: 756 | Cloud Sites | Article

In the last article, we learned how to create our first email account in the Rackspace Cloud Control Panel. If you have not yet set up an email address, please click here to do so.

Now, we're going to look at the webmail interface you can use to manage your new email address.

Logging into the webmail interface can be done a few ways:

1. In your browsers address bar, go to webmail."your domain name" (e.g. webmail.domain.com). Then sign in with your full email address and password (that you set up in the control panel).

2. Go to mail.emailsrvr.com. Then sign in with your full email address and password (that you set up in the control panel).

NOTE: The first method only works as long as DNS is pointed at us (and has had 24-48 hours to propagate), the second is DNS independent and can be used for testing.

Now that your logged into webmail, there's a number of options available. Let's take a look at a few of the most common tasks available.

Add an Email To My Address Book

Login to webmail using your email address and password
Click Contacts in the upper left hand corner

Then click Add Contact and add necessary information

Once all information is filled click Save

Once the email address has been added, it should appear in your Contact List. You can access your Contact List by clicking on the Contacts tab in the upper left hand corner.

Report Email Spam in Rackspace Webmail

Unfortunately, email filters cannot catch all undesired emails and they will show up in your email listing view. When this happens, you will have to manually mark these emails as spam to report and remove them.

NOTE: When you report spam, a copy of the email is sent to Cloudmark, our spam filtering provider, and the email is automatically moved to your Spam folder.

To report and remove an unfiltered spam email:

Select the email desired, click the MORE option located on your email toolbar and select Report Spam.
You can also right-click on the undesired email and from the pop-up menu select Report Spam.

NOTE: At the moment, Safari is not supported for the right click "Report Spam" option.

To report and remove more than one unfiltered spam email:

To report several emails, click the Check Box next to each undesired email.
Select the Spam button or right-click in the email listing and from the pop-up menu and then select Report Spam.

Can I Access Rackspace Webmail on my Mobile Device

You can access a mobile version of the webmail by going to mail.emailsrvr.com/mobile.

You can also substitute your domain for emailsrvr.com when pointing to our name servers or if you have the appropriate CNAME records setup on your current name servers. (If you're pointing to our nameservers then by default you have these records setup, unless modified otherwise by you)

This wraps up this article overview of Rackspace Webmail for Cloud Sites. In the next article we will take a look at how to setup different email clients with your Rackspace Cloud Sites email addresses.

© 2011-2012 Rackspace US, Inc.

Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License

See license specifics and DISCLAIMER

Rackspace Cloud Sites First 48, 4-2 - Using Webmail

Add new comment

Filtered HTML

Plain text

Contact Us

Related Articles

Gartner's Magic Quadrant