Why Can't I Connect To My Cloud Sites Website Via FTP?

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control Panel.

1. Do you have the correct address for the FTP server? Your FTP server address is listed in the control panel under the General Settings tab of a domain and then in the Viewing and Editing section. It will be ftp.yourdomain.com after DNS has propagated. Prior to DNS updating you can use:

  • ftp1.ftptoyoursite.com ( (For users WITHOUT "DFW" in their testlink)
  • ftp2.ftptoyoursite.com ( (For users WITH "DFW" in their testlink)

2. Is your password/username correct? You can check your password combination by logging into the Classic Control Panel and clicking on "Websites & Email" Then select the domain in question from the list of websites. The next page will have the current username/password combination. If you are still having trouble accessing your FTP server please double check your user/password combination for stray spaces that may have been captured during a copy and paste.

3. Check to see if your FTP program is using "Passive Mode Transfer"? When logging into your FTP server you will need to ensure that you are using "Passive Mode" Some FTP programs will also call Passive Mode "Firewall Friendly" or "PASV". Using Passive Mode allows your FTP software to navigate through our firewalls.

4. Check to see if your personal firewall is set to allow your FTP program access to the Internet. Most firewalls will block internet access to programs using known vulnerable ports unless you specifically grant the program access. Check with the Developer of your firewall software to learn how to grant Internet access to individual programs. You may also want to verify that your firewall has allows internet traffic through port 21.

That should solve most worries. If not, please check with your ISP to ensure that they allow access to port 21.

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