NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

This error message reads:

The connection to the server has failed. Account: '<account name>', Server: '<SMTP server name>', Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

If you receive this error code you are more than likely having an issue with your internet service provider (ISP) blocking access to port 25. You can change your SMTP port number that your email client uses within your client configuration. The standard alternate port for use is 587.

If you are still experiencing issues sending email please check your antivirus settings. Sometimes antivirus software can block email from being sent properly. If you have any additional questions, please contact support.