Cloud Sites sub-account


A Cloud Sites sub-account, also called a client, provides access to a white label control panel. A white label control panel provides all of the functionality needed for your clients' web hosting accounts. The sub-account owner is also allocated websites, databases, and FTP users, based on your previously selected preferences.

The following sections provide more information about sub-accounts and their limitations:

 

Isolated file structure

All sites created within a sub-account are segregated from the main account and other sub-accounts. When sites are created under a sub-account, a sub-folder is created with unique sub-account user access settings. This isolation provides significant security protection. If one sub-account becomes compromised by malware, the compromise cannot spread to other sub-accounts or the main account. Although this feature cannot prevent individual site vulnerabilities from being exploited, it can prevent compromises from leaving the account.

Limitations

Because these sub-account sites are in their own portion of the file structure, the main FTP user account (and other sub-account FTP user accounts) cannot access these sub-account sites. The main account owner must either use the sub-account FTP user account to log in to the file structure or create site-specific FTP users to access the sub-account file structure.

White label control panel

Each sub-account has access to a white label control panel (log in at https://www.websitesettings.com). This control panel provides a subset of features from the main Cloud Sites Control Panel. Additionally, this control panel does not reference Rackspace, so the main account can resell the Cloud Sites without the end client knowing where the product is hosted.

The main account has total control over the sub-account and can access any sub-account site or its features from the Cloud Sites Control Panel. Additionally, only the main account user can create sites and FTP user accounts. The following table shows which sub-account features are available to main account and sub-account users.

Actions for sub-account websites

Main account

Sub-account
Create site

X

 

Edit Rackspace DNS records

X

 

Create databases

X

X

Create FTP users

X

 

Edit Permissions for FTP Users

X

X

Change password for FTP users

X

X

Change site technology

X

X

Change contact information

X

X

View usage reports

X

X

Turn on raw logs

X

X

Rebuild Windows or IIS sites

X

X

 

Limitations

Cloud Sites does not provide direct support to sub-account users. All sub-accounts must go to the main account owner to receive support. All support inquiries must be initiated from the main account holder or user. In addition, main account usernames and passwords do not work with the [white label control panel. Only sub-account usernames and passwords work with the www.websitesettings.com control panel. Lastly, sub-accounts can create databases that include MSSQL instances, which incur a cost at creation ($5 per 100 MB allocation). MySQL databases do not incur a cost at creation.

Sub-account actions from main control panel

When using the Sub-Account tab in the Cloud Sites Control Panel, the main account user can perform the following additional actions on sub-accounts:

  • Add, remove, and edit the contacts for a sub-account

  • Suspend and unsuspend all websites within a sub-account at one time by using the Edit-Sub-Account link on the General Settings tab for that sub-account

  • Change the sub-account password

  • Log in directly to the white label control panel by using the Login As Subaccount link

  • Display usage reports per sub-account

Limitation

Given the unique infrastructure configuration of IIS sites, the suspend function does not work for IIS sites in our environment. Main account users must contact support to suspend IIS sites.

For more information about how your sub-account users (or clients) can log in, see How do my sub-accounts access their control panel?.

 



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