What is a catchall address for Cloud Sites? How do I set a catchall address?
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites. This article is here for the purpose of legacy support only.
A catchall address is a designated mailbox where any email sent to a non-existent email address will be delivered. To better help explain catchalls, review the example below:
You have the following mailboxes setup on your account:
- firstname.lastname@example.org (Which is set as the catch-all)
Now in this example, any email sent to email@example.com would be delivered to that corresponding mailbox.
The same would hold true for any email sent to firstname.lastname@example.org. However, what would happen if an email was sent to "email@example.com"?
Because the mailbox firstname.lastname@example.org has not been setup in the system, normally the email would be rejected with a "user unknown" message and would be returned to the sender. However, if you have a catchall setup, like in the example above, the email would be delivered to the catch-all mailbox. This would hold true for email sent to any other addresses which have not been setup as mailboxes on the system.
To set up a catchall email account for a particular domain:
- Log in to your control panel.
- Select the "Hosting" link in the left navigation bar. Then select "Cloud Sites"
- Select the domain for which you wish to add a catch-all account from the "Websites" list.
- Click the "Email Accounts" tab in the bar at the top of the page.
- Add the email account that you want to use for the catch-all (i.e. email@example.com).
- Under "Mail Preferences" at the bottom of the page, select "Send them to this account (catchall)" and select the account you want to use from the pull-down menu.
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