Terminal Services (Remote Desktop Services) provides a method for having multiple users access Outlook from one centrally managed server, the users connect to the server to access Outlook and view their mailboxes. Terminal Services is a great tool and we get a lot of questions on it so we wanted to take some time to discuss why it is not a good fit for our Hosted Exchange environment.
Email and Apps clients who have used Terminal Services (Remote Desktop Services) with our services have had very poor experiences in the past. From this we have learned the advanced technical issues associated with users connecting to our environment from a server are not something we can reasonably, effectively, or Fanatically resolve. We need to ensure we are a good fit for the client, setting both the client and ourselves up for success; for this reason Rackspace does not support it.
What about Outlook 2010 running in Cached Exchange Mode via Terminal Services?
Outlook 2010 is able to run in Cached Exchange Mode when connected via Terminal Services (Remote Desktop Services) and will connect to our Exchange environment. However, we have had clients in the past who had poor experiences with our Hosted Exchange when connecting via Terminal Services. It is the many potential complications associated with users connecting via Terminal Server which makes it a poor fit for our environment and therefore something Email and Apps does not support or encourage.
© 2011-2013 Rackspace US, Inc.
Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License