NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.

If our spam filtering software suspects that an incoming message is spam, it will be sent to the Spam folder. However, in some cases spam messages may be delivered to your Inbox or some messages you want to receive may be delivered to the Spam folder. You can customize your spam filtering settings and level of filtering within webmail.

To verify if spam filtering is enabled, please see Is spam filtering enabled on my email accounts?

Contents

• The Catch All Account
• Blacklisting Users/Domains
• Removing Users/Domains From the Blacklist
• Adding users/domains to your Safelist
• Report Spam
• Report a message as not spam
• Edit Spam Settings per Email user

//

The Catch All Account:

If you're account is configured to be the "catch all", then spam will not be filtered and you will still see messages coming in as [SPAM] even though you may have it set to do otherwise.

Blacklisting Users/Domains:

Email sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following:

1. Click the Settings link, located in the upper right corner of the webmail window.
2. In the left pane, click Spam Settings.
3. Click the Blacklist tab.

To add a domain or email address to the list:

1. Click the Add button.
2. Enter a domain or email address in the space provided. Note: We recommend that you not blacklist domains from large email systems, such as hotmail.com or yahoo.com, as this could prevent you from receiving legitimate email. Also, you can use a "%" as a wildcard in the domain or email address (For example: @%.ru).
3. Click the Add button.

Note: Domains and email addresses that are blacklisted will appear in the Blacklisted Domains & Email Addresses box.

To add an IP to the list:

1. Click the Add button.
2. Enter an IP or IP range in the space provided. Note: You can use a "%" as a wildcard in the last three octets to specify IP ranges. For example: 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges.
3. Click the Add button.
4. Click the Save button.

Note: IP addresses that are blacklisted will appear in the Blacklisted IP Addresses box.

Removing Users/Domains From the Blacklist:

Email sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following:

Click the Settings link, located in the upper right corner of the webmail window.

1. In the left pane, click Spam Settings, then Click the Blacklist tab.
2. Click the corresponding Delete button.
3. To confirm you want to delete the item(s), click the Yes button.
4. Click the Save button.

Adding users/domains to your Safelist:

Email that you receive from domains, email addresses, and IPs on your safelist will bypass the spam filters, ensuring you receive email from those senders. To add a domain, email address, or IP to your safelist, do the following:  

1. Click the Settings link, located in the upper right corner of the webmail window.
2. In the left pane, click Spam Settings.
3. Click the Safelist tab.

To add a domain or email address to the list:

1. Click the Add button.
2. Enter a domain or email address in the space provided. Note: We recommend that you not safelist domains from large email systems, such as hotmail.com or yahoo.com, as this could result in spam arriving in your Inbox. Also, you can use a "%" as a wildcard in the domain or email address (For example: @%.ru).
3. Click the Add button.

Note: Domains and email addresses that are safelisted will appear in the Safelisted Domains & Email Addresses box. 

To add an IP to the list:

1. Click the Add button.
2. Enter an IP or IP range in the space provided. Note: You can use a "%" as a wildcard in the last three octets to specify IP ranges. For example: 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges.
3. Click the Add button.
4. Click the Save button.

Note: IP addresses that are safelisted will appear in the Safelisted IP Addresses box. 

Report Spam:

To report unfiltered spam, in any folder other than the "Spam" folder, do one of the following:

1. Select or open the email, and then click the Report Spam link. Or, right-click the email and select Report Spam.

To report several emails, select the check box next to each email you want to report, then:

1. Click the Select Action drop-down menu
2. Select Report Spam

Note: When you report spam, a copy of the email will be sent to Cloudmark, our spam filtering provider, and the email will be moved to your "Spam" folder.

Report a message as not spam:

To report a legitimate email that has been filtered into the "Spam" folder, open your "Spam" folder and do one of the following:

1. Select or open the email
2. Click the Not Spam link Or right-click the email and select Not Spam.

To report several emails,select the check box next to each email you want to report, then:

1. Click the Select Action drop-down menu
2. Select Not Spam.

Note: When you mark an email as "Not Spam," the email will be moved into your "Inbox" folder, and the sender will be added to your Safelist.

Edit Spam Settings per Email user:

Spam filtering tools work to detect and filter out spam. The changes you make to your spam filtering preferences will be in effect regardless of your email software; even if you use Outlook, Netscape Mail, Eudora, etc., your spam will be filtered, according to your preferences, before the email reaches your inbox.

1. Click the Settings link, located in the upper right corner of the webmail window.
2. Click Spam Settings, located in the left pane.

In the Spam Filtering section, you can turn spam filtering on or off. Or, you can turn on the Exclusive setting, which will allow you to receive incoming email only from addresses or IPs on your safelist. For more information about safelists, please see the specific topics related to safelists.

If you turned spam filtering on, you will need to specify how you want spam to be handled. In the Spam Handling section, select from the following:

1. Deliver to the Spam folder—Spam email will be delivered to your Spam folder. To specify Spam folder cleanup options, click the Cleanup Options link:

• Delete after [    ] days or [    ] total emails—Indicate whether email messages in the Spam folder should be deleted after a certain number of days or a certain number of email messages, whichever occurs first.
• Never automatically delete spam—Select this if you want your spam messages delivered to the Spam folder, but you do not want spam messages automatically deleted.

2. Delete the email immediately—Spam email will be deleted automatically.
3. Deliver to the email address—Spam email will be forwarded to the email address you indicate.
4. Include [SPAM] at the beginning of the subject line—Spam email will be delivered to your Inbox, but will include the text "[SPAM]" in the Subject line.
5. Click the Save button