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Spam Preferences, Safe Lists, and Black List In Rackspace Email


Rackspace gives our users the flexibility to set their own Spam preferences to their liking. This includes editing and managing domain-wide spam settings, Safe list, Black List and the ability to override the spam filtering for the entire domain. Let's take a look at how to manage this:
 
 
 
Manage Domain Spam Settings
  1. To manage your domain spam settings select Set Preferences under Spam Filtering in the Rackspace Email Box.
 
Note: If you have multiple domains, you may be prompted to select the domain you intend to make changes to first.
 
  1. Next you'll select either Entire domain or Individual Rackspace Email Mailbox.
 
Note: If you selected Individual Rackspace Email Mailbox, select the mailbox you intend to make changes to.
 
  1. In the Settings section select whether you'd like to turn the spam filtering on or off. You may also select the Exclusive button to receive email only from senders on your domain’s safelist if you desire.
 
  1. Next, select the preferred settings for your domain. Below is a overview of each of the options:
 
  • Deliver to Spam folder: Spam messages are sent to the user’s Spam folder. 
  • If you would like to automatically delete messages from this folder, select the Delete after [    ] days or [    ] total email check box and enter a specified number of days and/or total emails.
  • Delete the email immediately: Spam email will be deleted automatically and not delivered to the user's mailbox.
  • Include "[SPAM]" at the beginning of the subject line - Spam email will be delivered to the user's Inbox, but will include the text "[SPAM]" in the Subject line.
  • Deliver to the email address: Spam messages are sent to an email address of your choice that resides on your domain. 

 

 

  1. In the Override Options section indicate whether to apply these settings to users who have not already set their spam preferences, or if these settings should override spam preferences for all users. If you're finished select the Save button.
 
Note: The override option will not be presented if you selected Individual Rackspace Email Mailbox.

 

 
Managing Safe List
  1. To manage your Safe List select Edit Safe List under Spam Filtering in the Rackspace Email Box.

  1. Next you'll select either Entire domain or Individual Rackspace Email Mailbox.
 
 
Note: If you selected Individual Rackspace Email Mailbox, select the mailbox you intend to make changes to.
 
  1. To add a domain name or email address to the safelist enter the domain or email address inside the box, then select the Add button. To remove a domain or email address select the name in the list then select the Remove button. Use the Clear button to remove all domain names or email addresses listed in the window.
 
Note: If you have multiple domain names and/or email addresses to add use the bulk import option to upload a .csv or .txt file containing the information.
 
  1. To add an IP address to the safelist enter the IP address (or range) into the box then select the Add button. To remove an IP address click the address in the list then click the Remove button. Use the Clear button to remove all IP addresses listed in the window. After you're finished select the Save button.

Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information
 
 
 
Managing Black List
  1. To manage your Safe List select Edit Safe List under Spam Filtering in the Rackspace Email Box.

  1. Next you'll select either Entire domain or Individual Rackspace Email Mailbox.
 
Note: If you selected Individual Rackspace Email Mailbox, select the mailbox you intend to make changes to.
 
  1. To add a domain name or email address to the safelist enter the domain or email address inside the box then select the Add button. To remove a domain or email address select the name in the list then select the Remove button. Use the Clear button to remove all domain names or email addresses listed in the window.
 
Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information.
 
  1. To add an IP address to the safelist enter the IP address (or range) into the box then select the Add button. To remove an IP address click the address in the list then click the Remove button. Use the Clear button to remove all IP addresses listed in the window. After you're finished select the Save button.

 

Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information






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