Self-Service Mail Migrations vs. Assisted Mail Migrations


Self-Service Migration

$4.99 per mailbox ***Note: Charges for migration services will be applied separate from your monthly statement.***

The self-service migration tool enables you to:

  • Initiate your migration to both Rackspace Email and Hosted Exchange through your Apps Control Panel

  • Run your migration at your convenience at any time of the day or night

  • Access your migration portal to view progress with the click of a button

  • Receive updates on your migration via email

  • Troubleshoot common errors using our Rackspace knowledge base

  • Call, chat, or submit a ticket for 24/7 support.

Assisted Migration

$10 per mailbox *** Note: Charges for migrations services will be applied to the next month’s statement.***

With the assisted migration offer you will receive:

  • Documentation provided to the account administrator with email account set up information.

  • A custom migration plan based on consultation with your On-Boarding Specialist

  • Options for the following migration methods:

    • PST import with Rackspace Hosted Exchange migrations
    • Migration Tool supported by our team for both Hosted Exchange and Rackspace Email
    • A walk-through of a manual migration (typically performed with POP accounts).
  • A scheduled time slot with a dedicated specialist to perform your migration

  • Updates from your specialist throughout the process

Some customer responsibilities are as follows:

  • Creation of the email environment (mailboxes) within the Rackspace control panel

  • Provide Rackspace with all necessary information for the migration. This information is based on migration type and could include but are not limited to the items below:

    • PST files for Hosted Exchange Migrations
    • Usernames/Passwords when using our Migrations Tool
    • Server/IP or Outlook Web Access (OWA) Addresses
  • Management of DNS changes

  • Configuration of mobile devices and email clients

  • End User support and Education



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