The self-service migration tool enables you to:
Initiate your migration to both Rackspace Email and Hosted Exchange through your Apps Control Panel
Run your migration at your convenience at any time of the day or night
Access your migration portal to view progress with the click of a button
Receive updates on your migration via email
Troubleshoot common errors using our Rackspace knowledge base
Call, chat, or submit a ticket for 24/7 support.
With the assisted migration offer you will receive:
Documentation provided to the account administrator with email account set up information.
A custom migration plan based on consultation with your On-Boarding Specialist
Options for the following migration methods:
A scheduled time slot with a dedicated specialist to perform your migration
Updates from your specialist throughout the process
Some customer responsibilities are as follows:
Creation of the email environment (mailboxes) within the Rackspace control panel
Provide Rackspace with all necessary information for the migration. This information is based on migration type and could include but are not limited to the items below:
Management of DNS changes
Configuration of mobile devices and email clients
End User support and Education
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