Rackspace Product Release Phases
At Rackspace we have four release phases: Preview, Early Access Program, Limited Availability and Unlimited Availability. Here's quick overview of the release phases:
Access granted to a very small number of customers and partners. Varied support levels, no SLA, no pricing, often API only and is not production ready.
Early Access Program
Access expanded to a larger number of customers. Varied support levels, no SLA, no pricing, often API only and is not production ready.
A production workload ready product. Ramp is being limited and tested for cloud scale. Includes 24x7x365 support, a full SLA, and billing and is production ready.
Wait list is removed and product is available to all. Includes 24x7x365 support, a full SLA, and billing and is production ready.
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