Rackspace Cloud Essentials - Getting Fanatical Support

Getting Fanatical Support for your Rackspace services is now easier than ever!

  • If you have a quick question and need an immediate response, call our Support number or use Live Chat to connect with a Racker who can assist you 24x7x365.

    Rackspace Open Cloud phone and chat support


  • To access Rackspace support channels, simply click the drop-down menu for Support in the top menu bar of your Cloud Control Panel. Here you will find additional resources to get Fanatical Support in a way that works best for you. 


  •  Knowledge Center - This self-service resource is our collection of support articles, tutorials, and videos to help you resolve common problems and answer frequently asked questions.


  • Open Cloud Community is our public forum for interacting with other customers and is moderated by our technical subject matter experts.


  • Are you ready to explore the inner workings of our Cloud products? Our API documentation will show you how to manage your services programatically from the command line.


  • Check the System Status page to see if any of our production services are impacted by a maintenance or outage.  Sytem Status updates can also be subscribed to as an RSS feed.


  • If you have a request that requires action items from our Support staff, or a complex problem requiring detailed documentation, please open a new Support ticket. You can also check the status of open tickets from this location within the MyCloud control panel.


  • The Managed Cloud Service Level includes a monthly flat charge plus an increased utility rate for each product. To upgrade your account to Managed Cloud Service Level follow these steps:
    1. Select Upgrade Suport Level from the Cloud Control Panel support menu.


    2. Click Request Upgrade.




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