NOTE: This article is written for our Classic Cloud Control Panel. A version of this article is also available for our New Cloud Control Panel.

Now that you know how to manage all of your account information under the Your Account tab, next we'll going to show you all the ways that we can provide you with Fanatical Support!  Some of our support channels are better than others for certain types of requests - for example, it is easier to troubleshoot network connectivity over chat rather than by phone because you can paste in your traceroutes and other diagnostics.  We want you to use the support channel that works best for you, so let's look at all the resources we can use to help you, and how best to use them.

Navigating to the Support Channels

• Click on the Support link in the left navigation menu.

• When you click on the Support drop-down menu, you will see the following items:

  • Developer Resources

  • Cloud Status

  • Knowledge Base

  • Forums

  • Tickets

  • Live Chat

• You will also notice that the Cloud Status, Knowledge Base, Forums, Tickets, and Live Chat links are available across the top menu of all pages, as well as the Support phone numbers for the United States and United Kingdom.  

• If you are ever experiencing a critical problem and need immediate support, please call as at one of these numbers:

  • United States 24-hour Support:  877-934-0407

  • United Kingdom 24-hour Support:  0800-083-3012

If you are not experiencing a critical problem, you may be able to find the answer you are looking for through one of our other Support channels.  On the next pages you will find a details on all of our support channels, and our recommendations for the best way to use them.

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