Hosted Skype for Business deployment

Rackspace Hosted Skype for Business is a unified communications tool that provides secure instant messaging, video chat, file transfer, and presence to users from desktop and mobile devices. It is available as an add-on for the Rackspace Hosted Exchange 2013 email platform.

Depending on the size of your organization and your IT infrastructure, the rollout of the Rackspace Hosted Skype for Business service to your users will vary. The overall deployment plan has three basic steps, and this article is designed to help you decide the best rollout method for your environment.

Set up DNS records for Skype for Business

As the first step, you must create Autodiscover entries on your DNS server. If you have an internal DNS you must also set up these records on your internal DNS.

We highly recommend that you perform this step because all of the Hosted Skype for Business features work only if DNS is correctly configured. For instructions, see Set up DNS records for email and Hosted Skype for Business.

Note: If you are a Rackspace Hosted Exchange customer, these settings are in addition to what you might currently have for Hosted Exchange Autodiscover.

Activate Skype for Business for users in the Email Administrator Control Panel

You can enable Skype for Business for your entire domain or only for selected users. In the Email Administrator Control Panel, click on the Skype for Business link to go to the Skype for Business page. Then, select the check box next to the users to enable Skype for Business for them.

Deployment and distribute the client

Depending on the complexity of your environment, you have various options for deploying Skype for Business clients for desktops. You can also download a basic version for free. 

User training

The following guide covers the basics of using Rackspace Hosted Skype for Business:

Using Skype for Business with Outlook Web App

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