Hosted Lync deployment guide


Hosted Microsoft Lync is an instant messaging and video capable client for use with Rackspace’s Hosted Exchange 2013 email platform, and is a replacement for Microsoft Instant Messenger.

Depending on the size of your organization and your IT infrastructure, the rollout of the Rackspace Hosted Lync service to your users will vary. The overall deployment plan has three basic categories, and this article is designed to help you decide the best rollout method for your environment.

Setup Lync DNS Records

To ensure full functionality and configuration, you will need to create two different kinds of entries on your DNS server. If you have an internal DNS you will need to set these records up on your Internal DNS as well. For more detailed information, read our article on Hosted Lync DNS Records.

Note: If you are a Rackspace Hosted Exchange customer, then these settings are in addition to what you may currently have for Hosted Exchange Autodiscover

Activate Lync for users in the User Control Panel

You can enable Lync for your entire domain or only for selected users. Click on the Exchange mailbox account, and then select the check box to enable Lync.

Activate Lync for users in the User Control Panel

You can enable Lync for your entire domain or only for selected users. Click on the Exchange mailbox account, and then select the check box to enable Lync. 

Client deployment and distribution

Depending on the complexity of your environment, you have various options to deploy Lync clients for desktops. The Lync 2013 client is part of the Microsoft Office Professional Plus bundle. You can also download a basic version for free. 

User training

The following guide covers the basics of using Rackspace Hosted Lync:

 



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